Customer Support Jobs at American Airlines with Visa Sponsorship
Customer Support jobs at American Airlines range from reservation agents and airport service staff to remote customer care specialists. American Airlines has a consistent track record of sponsoring work visas across this function, making it a realistic target if you're on F-1 OPT, H-1B visa, or a similar status.
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Get Access To All JobsINTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers’ self-tagged bags at activation stations
- Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with American’s guidelines.
- Adhere to company policies, procedures, and performance standards.
- Complete job-relevant trainings
- Adhere to government regulations (e.g. DOT, FAA, TSA)
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
- Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
- Assist international passengers through customs/immigration, including baggage recheck
- Deliver boarding passes, international flight documents and customs/immigration forms
MINIMUM QUALIFICATIONS
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
PREFERRED QUALIFICATIONS
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
INTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers’ self-tagged bags at activation stations
- Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with American’s guidelines.
- Adhere to company policies, procedures, and performance standards.
- Complete job-relevant trainings
- Adhere to government regulations (e.g. DOT, FAA, TSA)
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
- Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
- Assist international passengers through customs/immigration, including baggage recheck
- Deliver boarding passes, international flight documents and customs/immigration forms
MINIMUM QUALIFICATIONS
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
PREFERRED QUALIFICATIONS
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
See all Customer Support Jobs at American Airlines
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at American Airlines.
Get Access To All JobsTips for Finding Customer Support Jobs at American Airlines
Tailor your resume to airline service metrics
American Airlines Customer Support roles prioritize measurable service outcomes. Quantify your experience with metrics like resolution time, customer satisfaction scores, or call volume handled to signal you're ready for a high-throughput airline environment.
Target roles open to OPT before H-1B registration
If you're on F-1 OPT, apply for Customer Support positions before the H-1B lottery opens in March. Airlines often hire on OPT first, then sponsor the H-1B petition for the October 1 cap-subject start date.
Confirm sponsorship intent before final interviews
Ask the recruiter directly whether the specific Customer Support team is set up to file an LCA with DOL and submit an H-1B petition. Not every department within a large airline has the same sponsorship bandwidth or timeline.
Use Migrate Mate to filter verified sponsoring openings
Search for American Airlines Customer Support listings on Migrate Mate, which filters roles by verified visa sponsorship history. This cuts the guesswork of whether a specific posting will support your visa status.
Prepare for shift and location flexibility requirements
American Airlines Customer Support hiring often involves 24/7 shift coverage at hub airports or contact centers. Being open to locations like Dallas-Fort Worth, Miami, or Phoenix strengthens your candidacy and broadens the roles available to sponsored candidates.
Understand the LCA posting obligation before your start date
Once American Airlines files your Labor Condition Application with DOL, they must post a public notice at your worksite for ten consecutive business days. Verify this step completes before your petition is submitted to USCIS to avoid processing delays.
Frequently Asked Questions
Does American Airlines sponsor H-1B visas for Customer Support roles?
Yes, American Airlines sponsors H-1B visas for Customer Support positions. The process requires the employer to file a Labor Condition Application with DOL and submit an I-129 petition to USCIS on your behalf. Sponsorship is more common for specialized or supervisory Customer Support roles, so targeting those positions improves your odds.
How do I apply for Customer Support jobs at American Airlines?
Applications go through American Airlines' careers portal at aa.com. You can also browse verified sponsoring openings on Migrate Mate, which helps you identify which Customer Support postings are realistically open to candidates who need visa sponsorship. Tailor your application to airline-specific service competencies, including reservation systems experience or multilingual customer handling if applicable.
Which visa types does American Airlines commonly use for Customer Support hires?
American Airlines sponsors H-1B and TN visas most commonly for Customer Support roles, along with supporting F-1 OPT and CPT candidates during academic programs. EB-2 and EB-3 Green Card sponsorship is available but typically follows an extended employment history with the company rather than being offered at the point of hire.
What qualifications does American Airlines expect for sponsored Customer Support positions?
Expectations vary by level, but most Customer Support roles require strong communication skills, experience in a customer-facing environment, and familiarity with reservation or CRM systems. For H-1B eligibility, the position typically needs to qualify as a specialty occupation, which means roles with supervisory, technical, or analytical components are more straightforward to sponsor than entry-level agent positions.
How do I plan my timeline if American Airlines is sponsoring my H-1B?
H-1B cap-subject petitions must be filed during the April registration window, with an October 1 employment start date. If you're hired on F-1 OPT, coordinate your OPT expiration date with your employer's H-1B filing timeline. USCIS premium processing, currently available for H-1B petitions, can shorten the adjudication window to about 15 business days if your start date is time-sensitive.