Customer Success Manager Jobs at Appian with Visa Sponsorship
Appian hires Customer Success Managers to guide enterprise clients through process automation implementations, making domain knowledge and client-facing communication central to the role. Appian has a track record of sponsoring work visas across this function, including H-1B and employment-based Green Card pathways, for qualified candidates.
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Get Access To All JobsINTRODUCTION
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
ROLE AND RESPONSIBILITIES
In This Role, You Will
- Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
- Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
BASIC QUALIFICATIONS
- Bachelor’s degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Experience with agile software development practices.
- Expected travel averages around 25%, with higher travel demands during select months.
PREFERRED QUALIFICATIONS
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
TOOLS AND RESOURCES
Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
BENEFITS
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
ABOUT APPIAN
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
INTRODUCTION
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
ROLE AND RESPONSIBILITIES
In This Role, You Will
- Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
- Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
BASIC QUALIFICATIONS
- Bachelor’s degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Experience with agile software development practices.
- Expected travel averages around 25%, with higher travel demands during select months.
PREFERRED QUALIFICATIONS
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
TOOLS AND RESOURCES
Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
BENEFITS
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
ABOUT APPIAN
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Appian Jobs
Align your background to Appian's platform
Appian's Customer Success team works directly with enterprise clients on low-code and BPM implementations. Frame your resume around measurable outcomes from SaaS onboarding, platform adoption, or workflow automation projects, not generic relationship management.
Target roles that map to specialty occupation criteria
H-1B eligibility for Customer Success roles depends on the position meeting USCIS specialty occupation standards. Roles emphasizing technical implementation, solution architecture, or enterprise consulting carry stronger degree-requirement justifications than generalist account management titles.
Use Migrate Mate to identify open Customer Success roles
Appian posts Customer Success Manager openings across multiple levels. Use Migrate Mate to filter specifically for Appian roles that indicate visa sponsorship, so you're applying to positions where sponsorship is already confirmed rather than assumed.
Negotiate your start date around LCA filing timelines
Your employer must file and receive a certified Labor Condition Application from DOL before submitting your H-1B petition. Build at least three to four weeks of buffer between your offer acceptance and proposed start date to accommodate this mandatory step.
Prepare credentials for PERM before your third year
If Appian pursues an EB-2 or EB-3 Green Card for you, PERM requires documenting your foreign degree equivalency and prior experience before the application is filed. Gather transcripts, credential evaluations, and reference letters early so delays don't push your priority date back.
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Find Customer Success Manager at Appian JobsFrequently Asked Questions
Does Appian sponsor H-1B visas for Customer Success Managers?
Yes. Appian sponsors H-1B visas for Customer Success Manager roles where the position qualifies as a specialty occupation under USCIS standards. Roles focused on technical implementation, enterprise platform adoption, or process automation consulting tend to meet the degree-requirement threshold more clearly than purely account-management-focused positions. Reviewing the specific job description before applying helps confirm sponsorship eligibility for that posting.
How do I apply for Customer Success Manager jobs at Appian?
Applications go through Appian's careers page, where Customer Success Manager openings are listed by region and seniority level. Migrate Mate also aggregates Appian's Customer Success roles and filters by visa sponsorship status, which saves time if you're targeting only positions where sponsorship is confirmed. Tailor your application to Appian's focus on BPM and low-code enterprise deployments.
Which visa types does Appian commonly use for Customer Success Manager hires?
Appian sponsors H-1B visas as the primary work authorization path for Customer Success Managers. F-1 OPT and CPT are also supported for students and recent graduates, including STEM OPT extensions for eligible degree holders. For longer-term sponsorship, Appian has pursued EB-2 and EB-3 Green Card pathways through PERM labor certification for this role type. TN visas are an option for Canadian and Mexican nationals in qualifying roles.
What qualifications does Appian look for in Customer Success Manager candidates?
Appian typically expects a bachelor's degree in a technical or business-related field, combined with direct experience managing enterprise software implementations or SaaS platform onboarding. Familiarity with BPM, workflow automation, or Appian's own platform is a strong differentiator. Client-facing roles at this level often require three or more years of post-graduation experience, which also strengthens the specialty occupation argument for H-1B purposes.
How do I plan my timeline if Appian is sponsoring my H-1B?
If you're not already on an H-1B, Appian must file your petition during the annual cap season, with work authorization starting October 1 at the earliest. USCIS opens H-1B registration in March each year. If you're on F-1 OPT, your OPT authorization must remain valid through the cap-gap period to bridge the gap. Confirm your OPT expiration date and align your offer timeline accordingly to avoid unauthorized employment.
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