Customer Success Jobs at Appian with Visa Sponsorship
Appian hires Customer Success professionals to help enterprise clients implement and scale its low-code automation platform. The company has a consistent track record of sponsoring work visas for this function, supporting candidates from application through to long-term status across multiple visa categories.
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Get Access To All JobsINTRODUCTION
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
ROLE AND RESPONSIBILITIES
In This Role, You Will
- Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
- Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
BASIC QUALIFICATIONS
- Bachelor’s degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Experience with agile software development practices.
- Expected travel averages around 25%, with higher travel demands during select months.
PREFERRED QUALIFICATIONS
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
TOOLS AND RESOURCES
Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
BENEFITS
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
ABOUT APPIAN
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
INTRODUCTION
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.
ROLE AND RESPONSIBILITIES
In This Role, You Will
- Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
- Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
- Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
- Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
- Communicate confidently across technical teams, business stakeholders, and C-level executives.
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.
BASIC QUALIFICATIONS
- Bachelor’s degree, ideally in a technical field.
- 10+ years of combined experience in technology or technical consulting.
- Proven ability to act as a trusted advisor and drive measurable business value for customers.
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
- Excellent consulting, communication, and presentation skills with executive and technical audiences.
- Strong organization and project management skills with close attention to detail.
- Experience with agile software development practices.
- Expected travel averages around 25%, with higher travel demands during select months.
PREFERRED QUALIFICATIONS
- 5+ of experience within success management, program management, account management or advisory services.
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
- Strong understanding of system integration, data architecture, or enterprise architecture.
TOOLS AND RESOURCES
Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
BENEFITS
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
ABOUT APPIAN
Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
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Get Access To All JobsTips for Finding Customer Success Jobs at Appian Jobs
Frame Your LCA-Ready Skills Early
Appian files Labor Condition Applications tied to specific job titles and prevailing wage levels. Align your resume to Customer Success Manager or Implementation Consultant titles so your credentials map cleanly to the DOL wage determination Appian will use.
Target Appian's Enterprise Vertical Teams
Appian organizes Customer Success around industry verticals like financial services and government. Positioning yourself for a vertical where your prior client-facing experience matches reduces back-and-forth during offer structuring and speeds up internal sponsorship approval.
Start Your OPT Extension Timeline Before Interviewing
If you're on F-1 OPT, confirm your STEM extension eligibility before your first interview. Appian sponsors H-1B, but the gap between OPT expiration and H-1B cap-subject start dates requires continuous work authorization, and late STEM applications create avoidable risk.
Clarify Sponsorship Scope During the Offer Stage
Appian sponsors both nonimmigrant and immigrant visa categories for Customer Success roles. Ask your recruiter during offer negotiation whether the role includes Green Card sponsorship through PERM, not just initial H-1B filing, so you understand the full long-term pathway.
Browse Verified Sponsorship Roles on Migrate Mate
Use Migrate Mate to filter Customer Success openings at Appian by the visa types you need. This surfaces only roles where sponsorship has been confirmed, so you're not wasting applications on positions that won't support your status.
Document Client-Facing Outcomes in Behavioral Terms
Appian's Customer Success interviews emphasize measurable client outcomes, platform adoption rates, and escalation handling. Prepare examples that quantify business impact because USCIS specialty occupation standards require demonstrating that the role demands degree-level expertise, and concrete results support that case.
Customer Success at Appian jobs are hiring across the US. Find yours.
Find Customer Success at Appian JobsFrequently Asked Questions
Does Appian sponsor H-1B visas for Customer Success?
Yes, Appian sponsors H-1B visas for Customer Success roles. The company files petitions through the standard USCIS cap-subject lottery each April for most candidates, though cap-exempt pathways may apply in specific circumstances. If you're already in H-1B status with another employer, Appian can file a transfer petition without waiting for the next lottery cycle.
How do I apply for Customer Success jobs at Appian?
Apply directly through Appian's careers portal or find verified sponsorship-eligible openings on Migrate Mate. Appian's Customer Success hiring typically includes a recruiter screen, a role-fit interview focused on client outcomes and platform knowledge, and a final round with the team lead. Tailoring your application to the specific industry vertical the role supports improves your chances of progressing.
Which visa types does Appian commonly use for Customer Success roles?
Appian sponsors H-1B, TN, F-1 OPT, and F-1 CPT for Customer Success positions, and supports EB-2 and EB-3 Green Card pathways for longer-term employees. TN is available to Canadian and Mexican nationals in qualifying professional categories. The right visa depends on your nationality, current status, and how far along you are in your career at Appian.
What qualifications does Appian expect for Customer Success roles?
Appian Customer Success roles typically require a bachelor's degree in business, computer science, information systems, or a related field, along with experience managing enterprise software implementations or client relationships. Familiarity with low-code platforms, BPM tools, or SaaS environments is a strong differentiator. USCIS H-1B specialty occupation standards require that the role normally requires a degree in a specific field, so your degree-to-role alignment matters for the petition.
How do I time my application to align with Appian's sponsorship process?
If you need H-1B sponsorship, aim to have an offer in hand before January so Appian can prepare your petition for the April USCIS registration window, with employment starting October 1. If you're on OPT, confirm your authorization end date and STEM extension eligibility upfront. For TN status, processing is faster and can begin closer to your start date without lottery timing constraints.
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