Customer Support Jobs at Arista Networks with Visa Sponsorship
Arista Networks hires Customer Support professionals to help enterprise clients deploy and troubleshoot its networking technology. The company has a consistent track record of sponsoring work visas for this function, covering both nonimmigrant and immigrant pathways for qualified candidates.
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Get Access To All JobsCompany Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
- Troubleshoot problems with hardware/software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Qualifications
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM.
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc).
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
- Familiarity with any or some of the following is a plus:
- Overlay platforms VMWare NSX, Cisco ACI
- Terraform; Public clouds (AWS, Azure, GCP)
- Golang; Prometheus/Grafana; SSO (OIDC and SAML)
- Git (branches, commits, etc), GitHub/GitLab
- Arista Validated Design
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
LI-SP1
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
- Troubleshoot problems with hardware/software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Qualifications
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM.
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc).
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
- Familiarity with any or some of the following is a plus:
- Overlay platforms VMWare NSX, Cisco ACI
- Terraform; Public clouds (AWS, Azure, GCP)
- Golang; Prometheus/Grafana; SSO (OIDC and SAML)
- Git (branches, commits, etc), GitHub/GitLab
- Arista Validated Design
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
LI-SP1
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
See all 23+ Customer Support at Arista Networks jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Arista Networks Jobs
Align your technical credentials with networking certifications
Arista's Customer Support roles require demonstrable knowledge of networking concepts like BGP, VXLAN, and EOS. Earning a CCNA, CCNP, or equivalent certification before applying signals technical readiness and strengthens your H-1B specialty occupation case.
Target roles tied to enterprise accounts specifically
Arista staffs Customer Support around its largest enterprise and cloud accounts. Roles labeled TAC Engineer or Customer Engineer are more consistently sponsored than generalist support titles, so prioritize those when filtering open positions.
Confirm your OPT STEM extension eligibility early
Customer Support roles at Arista often fall under CIP codes qualifying for the 24-month STEM OPT extension. Verify your degree classification with your DSO before accepting an offer so your 60-day cap-gap timeline does not create gaps in work authorization.
Use Migrate Mate to surface active sponsoring Customer Support openings
Searching general job boards surfaces roles without confirmed sponsorship history. Use Migrate Mate to filter Arista Networks Customer Support positions by visa type so you apply only to roles where sponsorship is actively offered.
Ask about LCA filing timelines during offer negotiation
Your employer must file a certified Labor Condition Application with DOL before USCIS can process your H-1B petition. Ask your recruiter where Arista is in that cycle so your start date accounts for the full filing sequence without surprises.
Request EB-2 or EB-3 sponsorship discussion within your first year
Arista has sponsored permanent residency across its technical roles. Raising the PERM conversation early matters because the labor certification process alone can take a year or more before your I-140 petition is even filed with USCIS.
Customer Support at Arista Networks jobs are hiring across the US. Find yours.
Find Customer Support at Arista Networks JobsFrequently Asked Questions
Does Arista Networks sponsor H-1B visas for Customer Support roles?
Yes, Arista Networks sponsors H-1B visas for Customer Support positions, particularly technical roles like TAC Engineer and Customer Engineer that meet the specialty occupation standard. These roles typically require a bachelor's degree in computer science, electrical engineering, or a related technical field, which supports the H-1B classification. Confirm sponsorship availability for your specific role during the recruiter screening call.
Which visa types does Arista Networks commonly use for Customer Support positions?
Arista sponsors H-1B visas for professional-level Customer Support hires and supports F-1 OPT and CPT for recent graduates in technical support roles. TN visa sponsorship is also available for Canadian and Mexican nationals in qualifying engineering-adjacent support positions. For longer-term pathways, Arista has sponsored EB-2 and EB-3 Green Card petitions for employees in this function.
What qualifications does Arista Networks expect for Customer Support roles?
Arista's Customer Support roles are technical rather than generalist. Most require a bachelor's degree in computer science, information technology, or electrical engineering, plus hands-on experience with enterprise networking protocols such as BGP, OSPF, or MPLS. Industry certifications like CCNA or CCNP are frequently listed as preferred qualifications and meaningfully strengthen both your application and your H-1B specialty occupation documentation.
How do I apply for Customer Support jobs at Arista Networks?
Applications go through Arista's careers portal, but identifying which open roles actively include visa sponsorship before applying saves significant time. Migrate Mate filters Arista Networks Customer Support positions by sponsored visa type, so you can focus your effort on roles where sponsorship is confirmed. Once you apply, expect a technical phone screen followed by a panel interview covering networking fundamentals and troubleshooting methodology.
How do I plan my timeline if Arista Networks sponsors my H-1B?
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. If you're on F-1 OPT, your employment authorization must bridge that gap, which makes your OPT expiration date a critical planning variable. Discuss your authorization end date with Arista's HR team early so they can file with enough lead time, and confirm whether premium processing will be used to reduce USCIS adjudication to roughly 15 business days.
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