Customer Support Jobs at Atlantic Aviation with Visa Sponsorship
Atlantic Aviation hires Customer Support professionals to keep operations running across its network of fixed-base operator locations. The company sponsors work visas for this function, making it a viable target for international candidates with backgrounds in aviation services, client relations, or ground operations support.
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Get Access To All JobsINTRODUCTION
Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at KTN in Ketchikan, AK may be perfect for you!
ROLE AND RESPONSIBILITIES
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Responsibilities
- Provide customers with professional service and assistance
- Making hotel and catering reservations for inbound and outbound aircraft
- Processing customer purchases and fuel transactions
- Work closely with line service personnel and pilots, ensuring all customer service needs are met
- Occasional travel may be required to support another Atlantic location.
- You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.
BASIC QUALIFICATIONS
- Customer service/hospitality experience
- High school diploma or GED certificate
- 18 years of age
- A valid state driver’s license
- Ability to comprehend and perform basic math calculations
We maintain a drug-free workplace and perform pre-employment substance testing.
COMPENSATION
Pay: $ / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
INTRODUCTION
Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at KTN in Ketchikan, AK may be perfect for you!
ROLE AND RESPONSIBILITIES
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Responsibilities
- Provide customers with professional service and assistance
- Making hotel and catering reservations for inbound and outbound aircraft
- Processing customer purchases and fuel transactions
- Work closely with line service personnel and pilots, ensuring all customer service needs are met
- Occasional travel may be required to support another Atlantic location.
- You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.
BASIC QUALIFICATIONS
- Customer service/hospitality experience
- High school diploma or GED certificate
- 18 years of age
- A valid state driver’s license
- Ability to comprehend and perform basic math calculations
We maintain a drug-free workplace and perform pre-employment substance testing.
COMPENSATION
Pay: $ / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
See all 27+ Customer Support at Atlantic Aviation jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Atlantic Aviation Jobs
Tailor your resume to FBO operations
Atlantic Aviation runs fixed-base operator locations, so customer-facing experience in aviation, ground handling, or travel logistics carries more weight than generic support roles. Highlight any familiarity with aircraft services, fuel coordination, or high-value client management before you apply.
Target locations with active hiring momentum
Atlantic Aviation operates dozens of FBO locations across the U.S. Customer Support openings are not evenly distributed. Search open roles by location and prioritize sites with multiple active listings, which signal the staffing capacity to support a sponsored hire.
Prepare documentation that proves specialty occupation
USCIS scrutinizes H-1B petitions for Customer Support roles closely. Gather evidence that your position requires a specific bachelor's degree, such as aviation management, communications, or business. Generic support experience without degree alignment is the most common reason these petitions receive a Request for Evidence.
Time your application around H-1B cap deadlines
If you need cap-subject H-1B sponsorship, Atlantic Aviation must file your petition by the April 1 deadline for an October 1 start. Plan to have an offer and complete your I-129 paperwork at least eight weeks before USCIS opens registration in March.
Find Atlantic Aviation openings through Migrate Mate
Filter Customer Support roles by visa type directly in Migrate Mate to surface Atlantic Aviation positions that match your sponsorship situation. This saves time you'd otherwise spend screening out employers with no sponsorship history for this function.
Customer Support at Atlantic Aviation jobs are hiring across the US. Find yours.
Find Customer Support at Atlantic Aviation JobsFrequently Asked Questions
Does Atlantic Aviation sponsor H-1B visas for Customer Support roles?
Yes, Atlantic Aviation sponsors H-1B visas for Customer Support positions. Because these roles can face USCIS scrutiny over specialty occupation status, the strongest applications pair a directly relevant degree with demonstrated experience in aviation services or high-touch client operations. Roles tied to technical or operational functions within FBO environments tend to support a cleaner H-1B case.
How do I apply for Customer Support jobs at Atlantic Aviation?
You can find open Customer Support roles on Atlantic Aviation's careers page or through Migrate Mate, which filters listings by visa sponsorship type. Before applying, review the job description carefully to confirm the role is listed as visa-sponsorship eligible. Tailor your application to reflect familiarity with aviation operations, client service in travel or logistics environments, or FBO-specific workflows.
Which visa types does Atlantic Aviation commonly use for Customer Support hires?
Atlantic Aviation sponsors H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for this function. F-1 OPT and CPT are common entry points for recent graduates, while H-1B and the employment-based Green Card categories are used for longer-term placements. TN sponsorship is available for Canadian and Mexican nationals in qualifying professional categories.
What qualifications does Atlantic Aviation expect for Customer Support positions?
Atlantic Aviation typically looks for candidates with experience in client-facing roles within aviation, transportation, or logistics. A bachelor's degree in business, communications, aviation management, or a related field strengthens both your candidacy and any future visa petition. Familiarity with flight operations terminology, charter service, or fuel and ground handling workflows gives you a meaningful edge over applicants from unrelated industries.
How long does the sponsorship process take for a Customer Support role at Atlantic Aviation?
For F-1 OPT, you can start working as soon as your Employment Authorization Document is approved, which typically takes two to three months after USCIS receives your application. H-1B processing runs three to six months under standard service, or two to three weeks with premium processing. Green Card sponsorship through PERM and an I-140 petition generally takes one to three years depending on your priority date and country of birth.
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