Customer Support Jobs at CDW with Visa Sponsorship
CDW's Customer Support roles span technical troubleshooting, account management, and solution consulting for business and government clients. CDW has an established track record of sponsoring work visas for this function, making it a realistic target for F-1 OPT, H-1B, and TN candidates building a long-term U.S. career in tech.
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Get Access To All JobsDescription
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Customer Relations team is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer. The Customer Engagement Representative supports complex and high priority requests for their assigned business area. In this role, the Engagement Representative assists the team with resolving and/or troubleshooting requests that require specialized operational, and vendor support due to the nature of the product or service sold.
What you’ll do
- Collaborate with CDW Sales and other departments to ensure operational areas meet or exceed customer's transactional specifications and timeline requirements.
- Assist in resolving routine challenges and collaborate with operational peers to solve standard problems across various operational areas.
- As requested, works as a member of special or ongoing projects that are important to area/process improvement.
- Assist in investigation and resolution of inventory and supplier issues to resolve customer issues.
- Interact with various CDW departments including but not limited to Sales, Distribution Center, Credit Services, Accounts Payable and other operational teams to assist customers with their issues.
- Handle stressful situations in a courteous and professional manner.
- De-escalate customer situations and provide options for proper resolution.
- Accurately apply appropriate actions to the request at hand, ensuring compliance with departmental guidelines.
- Resolves customer issues with a sense of urgency.
What we expect of you
- High school diploma or GED.
- 2 years of customer service experience, ideally in a corporate environment.
- Proficiency in Microsoft Office applications, with strong general computer skills and comfort using standard office equipment (e.g., keyboard, mouse).
Preferred skills, experience, and qualities needed
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
- Excellent organizational and creative problem-solving skills.
- Resourcefulness with critical attention to detail.
- Ability to balance competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Ability to quickly learn new systems and processes and put them into practical use.
- Ability to work independently and in a team-oriented environment.
- Experience with record-keeping functions and ticketing systems.
Pay range: $21.02/hour - $28.85/hour depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Customer Relations team is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer. The Customer Engagement Representative supports complex and high priority requests for their assigned business area. In this role, the Engagement Representative assists the team with resolving and/or troubleshooting requests that require specialized operational, and vendor support due to the nature of the product or service sold.
What you’ll do
- Collaborate with CDW Sales and other departments to ensure operational areas meet or exceed customer's transactional specifications and timeline requirements.
- Assist in resolving routine challenges and collaborate with operational peers to solve standard problems across various operational areas.
- As requested, works as a member of special or ongoing projects that are important to area/process improvement.
- Assist in investigation and resolution of inventory and supplier issues to resolve customer issues.
- Interact with various CDW departments including but not limited to Sales, Distribution Center, Credit Services, Accounts Payable and other operational teams to assist customers with their issues.
- Handle stressful situations in a courteous and professional manner.
- De-escalate customer situations and provide options for proper resolution.
- Accurately apply appropriate actions to the request at hand, ensuring compliance with departmental guidelines.
- Resolves customer issues with a sense of urgency.
What we expect of you
- High school diploma or GED.
- 2 years of customer service experience, ideally in a corporate environment.
- Proficiency in Microsoft Office applications, with strong general computer skills and comfort using standard office equipment (e.g., keyboard, mouse).
Preferred skills, experience, and qualities needed
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
- Excellent organizational and creative problem-solving skills.
- Resourcefulness with critical attention to detail.
- Ability to balance competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Ability to quickly learn new systems and processes and put them into practical use.
- Ability to work independently and in a team-oriented environment.
- Experience with record-keeping functions and ticketing systems.
Pay range: $21.02/hour - $28.85/hour depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
See all 29+ Customer Support at CDW jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at CDW roles.
Get Access To All JobsTips for Finding Customer Support Jobs at CDW Jobs
Align your resume to CDW's support tiers
CDW structures Customer Support around account management, technical solutions, and client services. Tailor your resume to the specific tier you're targeting. Generalist resumes get filtered out before sponsorship discussions ever start.
Document your technical certifications before applying
CDW's Customer Support roles frequently require vendor certifications like CompTIA, Cisco, or Microsoft credentials. Having these in hand before you apply signals you're role-ready and reduces employer hesitation about sponsoring someone who still needs training.
Target CDW's business segments strategically
CDW serves corporate, government, healthcare, and education clients through distinct business units. Identify which segment your background fits best and apply to roles in that vertical. Sponsorship conversations move faster when hiring managers see a clear fit for their client base.
Raise visa sponsorship after a verbal offer
Bringing up H-1B or TN sponsorship in early screening rounds can stall your candidacy. Once a hiring manager signals intent to move forward, that's the right moment to confirm sponsorship. CDW's HR team handles immigration filings internally, so the process is established once you're through selection.
Use Migrate Mate to find open roles at CDW
CDW posts Customer Support roles across multiple locations and business units at different times of year. Search Migrate Mate to filter open CDW positions by visa type, so you're applying to roles where sponsorship is already confirmed rather than guessing from a generic job listing.
Customer Support at CDW jobs are hiring across the US. Find yours.
Find Customer Support at CDW JobsFrequently Asked Questions
Does CDW sponsor H-1B visas for Customer Supports?
Yes, CDW has a documented history of sponsoring H-1B visas for Customer Support roles. Because CDW is a large technology solutions provider with an established HR and immigration process, H-1B sponsorship for qualifying candidates is a realistic outcome. Your best path is securing a job offer first, then working with CDW's HR team on the H-1B petition timeline.
How do I apply for Customer Support jobs at CDW?
Applications go through CDW's careers portal, where roles are listed by business segment and location. Use Migrate Mate to browse current CDW Customer Support openings filtered by visa sponsorship type, which saves time compared to reviewing listings that don't clarify immigration support. Once you identify a fit, apply directly and reference your visa status clearly in early conversations with the recruiter.
Which visa types does CDW commonly sponsor for Customer Support roles?
CDW sponsors H-1B visas most commonly for Customer Support professionals in specialty occupation roles. F-1 OPT and CPT candidates can also work at CDW because the company participates in E-Verify, a STEM OPT requirement. TN visas are an option for Canadian and Mexican nationals in qualifying professional categories. For longer-term pathways, CDW has supported EB-2 and EB-3 Green Card sponsorship for employees transitioning from nonimmigrant status.
What qualifications does CDW expect for Customer Support roles?
CDW's Customer Support positions typically expect a bachelor's degree in business, information technology, or a related field, combined with customer-facing experience in a technology environment. Vendor certifications from Microsoft, Cisco, or CompTIA strengthen your profile significantly. For H-1B eligibility specifically, the role and your degree need to align as a specialty occupation, so a technology-adjacent degree is more defensible than a general studies background.
How do I time my application around H-1B cap deadlines?
The H-1B cap lottery registration opens in March each year for an October 1 start date. To hit that window, you need a job offer and a signed petition ready before your employer submits your registration. Targeting CDW roles in the December through February window gives you enough lead time. If you're on OPT with a STEM extension, you have up to three years of work authorization to secure selection before your status expires.
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