Customer Success Jobs at CDW with Visa Sponsorship
CDW's Customer Success roles sit at the intersection of enterprise technology and client relationships, supporting businesses across software, hardware, and managed services. CDW has a consistent track record of sponsoring international talent in this function, making it a realistic target for candidates on work visas.
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Sales Manager is responsible for leading an inside and outside team of Account Managers within Federal DOD segment, meeting and exceeding sales and profit goals through the ownership of that team. This role is ultimately accountable for individual and team productivity and serves as a leader within the Sales organization. A core expectation of this role is to drive interdepartmental collaboration. This role will develop business relationships with customers and enhance customer loyalty by providing a superior customer experience. The Sales Manager will coach and develop a team of sellers, typically between 15-20 direct reports, and will manage a book of business worth a minimum of $100 million.
What you will do:
- Develop sales strategies in tandem with Sales Directors based on sales and market trends.
- Develop and assign sales plans and territories for account manager team.
- Coach and advise team on strategies to improve sales performance, achieve goals and meet expectations.
- Manage resources for customers including technology specialists and vendor partners.
- Identify and participate in customer facing meetings and activities.
- Hire, train, coach and retain diverse sales team.
- Create and implement operating plans to achieve sales initiatives and segment goals.
- Manage strategic relationships with customers, peers and vendor partners.
- Collaborate with field sales team to build synergy within both inside and outside sales efforts.
- Travel to customer sites and customer facing activities as required.
- Engage resources on target accounts.
- Develop and manage monthly/quarterly sales projections, and order pipeline.
- Identify and assign resources, including annual Account Manager hiring forecasts and field Account Executives.
- Develop account strategies in tandem with Account Managers that promote profitable growth within segment.
- Operationalize and implement annual strategies and initiatives within assigned territory.
- Collaborate with Account Executives to build account development plans and strategies.
- Identify new business opportunities and develop strategies to optimize new potential business.
- Assist sales team in building development and penetration strategies for their accounts.
- Monitor and measure performance of sales team.
- Attend to required order management tasks and escalated post sales activities.
- Manage and coach sales team towards goal attainment and customer satisfaction.
- Create team-oriented sales environment that rewards success and supports continuous improvement.
- Participate and potentially lead projects and/or task forces.
- Effectively communicate up, down and through the organization as required.
- Coach sales team to manage their individual business portfolios effectively and profitably.
- Ensure CDW policies and procedures and code of conduct are adhered to and create an environment that models the CDW Way.
- Hire/train/coach/retain sales team.
- Coordinate ongoing product and sales skill training for team.
- Actively pursue continuous personal growth and improvement.
- Successfully on-board new Account Managers.
- Manage team to ensure a superior experience for each customer.
- Actively engage and participate in customer facing activities/meetings.
- Proactively build solid business relationships with strategic customers and partners.
What we expect of you:
- Associate’s degree
- Applicants in Sales Role: Senior Account Manager, Executive Account Manager, Sales Team Leader or Account Executive (Field) Successful selling track record
- Applicant in Non-Sales Role: Minimum 3 years of management experience with direct reports and 2 years with a successful track record in sales OR 3 years of executing on goals and knowledge of CDW sales, products and processes
- Internal Applicants must currently be on the LEAP bench
- Proven leadership skills
- Ability to hire, motivate, coach and retain a diverse sales team
- Strong consultative, solution based selling experience
- Effective negotiation and closing skills
- Strong conflict resolution and problem-solving skills
- Ability to work in high stress and visibility environment
- Must have strong interpersonal skills
- Ability to communicate effectively and concisely using a variety of styles and techniques appropriate to the audience
- Adaptable, ability to lead through change
- Ability to utilize strategic thinking to fulfill long-term company goals
- Excellent time management skills in order to manage multiple projects and initiatives simultaneously
- Exceptional attention to detail and follow up skills
- Ability to share in-depth knowledge of CDW capabilities with customers
- Strong internal and external customer acumen, working with each customer at the highest levels of ethics and integrity
- Must be able to travel up to 50% to customer meetings, events and/or other CDW locations
- Must have reliable transportation
- 2 years of Industry experience or 2 years Distribution Channel experience
- Preferably in Federal sector (Army and/or Navy)
Pay range: $80,000 - $120,000, depending on experience and skill set
Annual bonus target of $85,000 subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Sales Manager is responsible for leading an inside and outside team of Account Managers within Federal DOD segment, meeting and exceeding sales and profit goals through the ownership of that team. This role is ultimately accountable for individual and team productivity and serves as a leader within the Sales organization. A core expectation of this role is to drive interdepartmental collaboration. This role will develop business relationships with customers and enhance customer loyalty by providing a superior customer experience. The Sales Manager will coach and develop a team of sellers, typically between 15-20 direct reports, and will manage a book of business worth a minimum of $100 million.
What you will do:
- Develop sales strategies in tandem with Sales Directors based on sales and market trends.
- Develop and assign sales plans and territories for account manager team.
- Coach and advise team on strategies to improve sales performance, achieve goals and meet expectations.
- Manage resources for customers including technology specialists and vendor partners.
- Identify and participate in customer facing meetings and activities.
- Hire, train, coach and retain diverse sales team.
- Create and implement operating plans to achieve sales initiatives and segment goals.
- Manage strategic relationships with customers, peers and vendor partners.
- Collaborate with field sales team to build synergy within both inside and outside sales efforts.
- Travel to customer sites and customer facing activities as required.
- Engage resources on target accounts.
- Develop and manage monthly/quarterly sales projections, and order pipeline.
- Identify and assign resources, including annual Account Manager hiring forecasts and field Account Executives.
- Develop account strategies in tandem with Account Managers that promote profitable growth within segment.
- Operationalize and implement annual strategies and initiatives within assigned territory.
- Collaborate with Account Executives to build account development plans and strategies.
- Identify new business opportunities and develop strategies to optimize new potential business.
- Assist sales team in building development and penetration strategies for their accounts.
- Monitor and measure performance of sales team.
- Attend to required order management tasks and escalated post sales activities.
- Manage and coach sales team towards goal attainment and customer satisfaction.
- Create team-oriented sales environment that rewards success and supports continuous improvement.
- Participate and potentially lead projects and/or task forces.
- Effectively communicate up, down and through the organization as required.
- Coach sales team to manage their individual business portfolios effectively and profitably.
- Ensure CDW policies and procedures and code of conduct are adhered to and create an environment that models the CDW Way.
- Hire/train/coach/retain sales team.
- Coordinate ongoing product and sales skill training for team.
- Actively pursue continuous personal growth and improvement.
- Successfully on-board new Account Managers.
- Manage team to ensure a superior experience for each customer.
- Actively engage and participate in customer facing activities/meetings.
- Proactively build solid business relationships with strategic customers and partners.
What we expect of you:
- Associate’s degree
- Applicants in Sales Role: Senior Account Manager, Executive Account Manager, Sales Team Leader or Account Executive (Field) Successful selling track record
- Applicant in Non-Sales Role: Minimum 3 years of management experience with direct reports and 2 years with a successful track record in sales OR 3 years of executing on goals and knowledge of CDW sales, products and processes
- Internal Applicants must currently be on the LEAP bench
- Proven leadership skills
- Ability to hire, motivate, coach and retain a diverse sales team
- Strong consultative, solution based selling experience
- Effective negotiation and closing skills
- Strong conflict resolution and problem-solving skills
- Ability to work in high stress and visibility environment
- Must have strong interpersonal skills
- Ability to communicate effectively and concisely using a variety of styles and techniques appropriate to the audience
- Adaptable, ability to lead through change
- Ability to utilize strategic thinking to fulfill long-term company goals
- Excellent time management skills in order to manage multiple projects and initiatives simultaneously
- Exceptional attention to detail and follow up skills
- Ability to share in-depth knowledge of CDW capabilities with customers
- Strong internal and external customer acumen, working with each customer at the highest levels of ethics and integrity
- Must be able to travel up to 50% to customer meetings, events and/or other CDW locations
- Must have reliable transportation
- 2 years of Industry experience or 2 years Distribution Channel experience
- Preferably in Federal sector (Army and/or Navy)
Pay range: $80,000 - $120,000, depending on experience and skill set
Annual bonus target of $85,000 subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
See all 44+ Customer Success at CDW jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at CDW roles.
Get Access To All JobsTips for Finding Customer Success Jobs at CDW Jobs
Frame your resume around measurable outcomes
CDW's Customer Success hiring focuses on retention, expansion, and client health metrics. Before applying, rewrite your experience around quantified outcomes like renewal rates or upsell growth rather than listing responsibilities.
Target accounts-facing roles over generalist postings
CDW regularly hires Customer Success Managers aligned to specific verticals like healthcare IT or mid-market accounts. Roles scoped to a defined account segment tend to have clearer specialty occupation arguments, which strengthens an H-1B petition.
Ask about sponsorship timing during the offer stage
CDW's immigration process for Customer Success roles typically involves an employment attorney and internal approvals. Ask your recruiter directly whether the role is pre-approved for sponsorship and what the expected timeline to I-129 filing looks like.
Use Migrate Mate to filter live CDW openings by visa type
Searching CDW's full job board manually won't surface sponsorship eligibility. Use Migrate Mate to browse Customer Success roles at CDW filtered by the visa types you hold, so you're applying only to positions where sponsorship is confirmed.
Build a credentials packet before TN applications
Canadian and Mexican nationals applying for TN status in Customer Success roles need documentation showing the position qualifies under a USMCA occupation. Prepare your degree certificates, a detailed offer letter, and a role description before your port-of-entry appointment.
Customer Success at CDW jobs are hiring across the US. Find yours.
Find Customer Success at CDW JobsFrequently Asked Questions
Does CDW sponsor H-1B visas for Customer Success?
Yes, CDW sponsors H-1B visas for Customer Success roles. The key factor is whether the specific position qualifies as a specialty occupation under USCIS criteria, meaning it requires a bachelor's degree or higher in a directly related field. Roles with defined technical or business consulting scopes tend to qualify more cleanly than generalist customer service positions.
How do I apply for Customer Success jobs at CDW?
You can apply directly through CDW's careers site or use Migrate Mate to browse Customer Success openings at CDW filtered by visa sponsorship type. When applying, tailor your resume to the specific vertical or account segment the role covers. Mentioning your visa status early, either in a cover note or with your recruiter, prevents misaligned expectations late in the process.
Which visa types does CDW commonly use for Customer Success roles?
CDW sponsors H-1B visas for longer-term hires and supports F-1 OPT and CPT for early-career candidates transitioning from university programs. Canadian and Mexican nationals may be eligible for TN status depending on the role's occupation category. For candidates pursuing permanent residence, CDW has filed PERM labor certifications supporting EB-2 and EB-3 Green Card pathways.
What qualifications does CDW look for in Customer Success candidates?
CDW's Customer Success roles typically require a bachelor's degree in business, information technology, or a related field, plus demonstrated experience managing enterprise or mid-market client relationships. Familiarity with software or managed services environments is valued, as most roles sit within CDW's technology solutions business. Prior account management, SaaS implementation, or IT services experience strengthens your application significantly.
How do I time my application around the H-1B cap?
USCIS accepts H-1B cap registrations in March for an October 1 start date. If you're on F-1 OPT, your OPT period needs to cover the gap between your hire date and October 1. If your OPT expires before then, cap-gap protection extends your authorization automatically once the petition is filed. Starting conversations with CDW recruiters by January gives enough lead time for internal approvals before the registration window opens.
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