Centivo Visa Sponsorship Jobs USA
Centivo is a health plan company disrupting traditional insurance with employer-focused, cost-efficient coverage. For visa-sponsored job seekers, Centivo has demonstrated a commitment to sponsoring permanent residence pathways, making it a worth-considering target for those pursuing long-term U.S. career stability in the insurance and health benefits space.
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Get Access To All JobsINTRODUCTION
We exist for workers and their employers - who are the backbone of our economy. That is where Centivo comes in - our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
SUMMARY OF ROLE
The Supervisor, Member Care, plays a critical role in delivering on Centivo's promise to members, employers, and providers. This position leads a team of Member Care Specialists (MCSs), serving as the first line of supervisory support, coaching, and accountability for day-to-day team performance. The Supervisor ensures service levels and client SLAs are consistently met, escalations are resolved with urgency and care, and every member interaction reflects Centivo's commitment to high-quality, personal support.
This is a client-facing role that requires confidence in presenting performance updates and operational summaries to external stakeholders. The ideal candidate brings a combination of operational discipline, people-first leadership, and a genuine commitment to making healthcare work for real people.
RESPONSIBILITIES INCLUDE
- Supervise, guide, and coordinate the daily activities of the Member Care Specialist team, including workload distribution, scheduling, and real-time queue management.
- Monitor individual and team performance against established SLAs, KPIs, and quality standards; track and report metrics and escalations to the Director regularly.
- Serve as the first point of escalation for complex member, provider, or client inquiries; ensure timely resolution and appropriate follow-through on all escalated issues.
- Coach and develop team members through ongoing feedback, recognition, and targeted training; assess individual training needs and instruct new team members during onboarding.
- Conduct regular performance check-ins and contribute to formal performance reviews; document performance issues and support the performance management process in partnership with the Director.
- Compile and present client-facing operational updates, including volume, quality metrics, and escalation summaries, on weekly or as-needed client calls.
- Maintain current knowledge of Centivo's products, processes, client configurations, and regulatory requirements, including HIPAA and data privacy laws.
- Ensure the team adheres to all compliance standards, policies, and best practices, including data security and confidentiality requirements.
- Operate as a backup for other Supervisors as needed to ensure continuity of service.
- Answer overflow inbound and outbound calls, emails, and faxes as operational needs require.
BASIC QUALIFICATIONS
Required:
- Minimum 3 years of supervisory or management experience in a customer service or operations environment
- Minimum 2 years of experience in a TPA, health insurance, or employee benefits setting
- Working knowledge of CPT codes, ICD-9/ICD-10 coding, and medical terminology
- Demonstrated ability to communicate professionally in both written and verbal formats
- Experience working in a regulated environment with adherence to HIPAA and/or data privacy requirements
- Proficiency in Microsoft Office and the ability to learn new proprietary systems
- High school diploma required
Preferred:
- Experience with health plan claims adjudication — either through direct claims processing or by supervising a team responsible for claims adjudication
- Experience leading a team with dual responsibility for both member-facing customer service and claims adjudication; candidates who have managed this combined scope are strongly preferred
- Associate's or bachelor's degree in a related field
- Experience with call center platforms or CRM/ticketing tools
- Familiarity with self-funded employer health plan structures and ERISA-governed benefit plans
LOCATION
- Buffalo-based office
LEADERSHIP SKILLS & BEHAVIORS
- Business Acumen — A keenness and quickness in understanding and dealing with a business situation in a manner likely to lead to a good outcome. Able to think beyond their immediate team to understand the broader impact of operational decisions.
- Flexibility / Working Through Ambiguity — Energized by new challenges; able to consider different perspectives and work with incomplete information to arrive at practical, actionable next steps.
- Systems Thinking — Able to see how processes connect upstream and downstream; anticipates the ripple effects of changes and proactively flags potential impacts.
PEOPLE MANAGER LEADERSHIP BEHAVIORS (THE 5 CS)
- Communicate — Discusses team direction, goals, and in times of uncertainty, what we know and don't know — so team members always understand what matters and why.
- Clarify — Sets clear expectations for what good looks like; addresses performance gaps directly by ensuring team members understand what is expected and how to get there.
- Coach — Provides ongoing recognition and development feedback; helps team members find solutions to challenges and grow in their roles.
- Connect — Helps team members see their collective purpose and how their work connects to Centivo's mission and broader organizational goals.
- Customize — Adapts leadership approach — how to delegate, coach, communicate, and support — to the individual and the task at hand.
CENTIVO VALUES
Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.
Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.
Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.
WHO WE ARE
Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies.
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.
COMPENSATION RANGE
- Compensation Range: $70K - $75K
INTRODUCTION
We exist for workers and their employers - who are the backbone of our economy. That is where Centivo comes in - our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
SUMMARY OF ROLE
The Supervisor, Member Care, plays a critical role in delivering on Centivo's promise to members, employers, and providers. This position leads a team of Member Care Specialists (MCSs), serving as the first line of supervisory support, coaching, and accountability for day-to-day team performance. The Supervisor ensures service levels and client SLAs are consistently met, escalations are resolved with urgency and care, and every member interaction reflects Centivo's commitment to high-quality, personal support.
This is a client-facing role that requires confidence in presenting performance updates and operational summaries to external stakeholders. The ideal candidate brings a combination of operational discipline, people-first leadership, and a genuine commitment to making healthcare work for real people.
RESPONSIBILITIES INCLUDE
- Supervise, guide, and coordinate the daily activities of the Member Care Specialist team, including workload distribution, scheduling, and real-time queue management.
- Monitor individual and team performance against established SLAs, KPIs, and quality standards; track and report metrics and escalations to the Director regularly.
- Serve as the first point of escalation for complex member, provider, or client inquiries; ensure timely resolution and appropriate follow-through on all escalated issues.
- Coach and develop team members through ongoing feedback, recognition, and targeted training; assess individual training needs and instruct new team members during onboarding.
- Conduct regular performance check-ins and contribute to formal performance reviews; document performance issues and support the performance management process in partnership with the Director.
- Compile and present client-facing operational updates, including volume, quality metrics, and escalation summaries, on weekly or as-needed client calls.
- Maintain current knowledge of Centivo's products, processes, client configurations, and regulatory requirements, including HIPAA and data privacy laws.
- Ensure the team adheres to all compliance standards, policies, and best practices, including data security and confidentiality requirements.
- Operate as a backup for other Supervisors as needed to ensure continuity of service.
- Answer overflow inbound and outbound calls, emails, and faxes as operational needs require.
BASIC QUALIFICATIONS
Required:
- Minimum 3 years of supervisory or management experience in a customer service or operations environment
- Minimum 2 years of experience in a TPA, health insurance, or employee benefits setting
- Working knowledge of CPT codes, ICD-9/ICD-10 coding, and medical terminology
- Demonstrated ability to communicate professionally in both written and verbal formats
- Experience working in a regulated environment with adherence to HIPAA and/or data privacy requirements
- Proficiency in Microsoft Office and the ability to learn new proprietary systems
- High school diploma required
Preferred:
- Experience with health plan claims adjudication — either through direct claims processing or by supervising a team responsible for claims adjudication
- Experience leading a team with dual responsibility for both member-facing customer service and claims adjudication; candidates who have managed this combined scope are strongly preferred
- Associate's or bachelor's degree in a related field
- Experience with call center platforms or CRM/ticketing tools
- Familiarity with self-funded employer health plan structures and ERISA-governed benefit plans
LOCATION
- Buffalo-based office
LEADERSHIP SKILLS & BEHAVIORS
- Business Acumen — A keenness and quickness in understanding and dealing with a business situation in a manner likely to lead to a good outcome. Able to think beyond their immediate team to understand the broader impact of operational decisions.
- Flexibility / Working Through Ambiguity — Energized by new challenges; able to consider different perspectives and work with incomplete information to arrive at practical, actionable next steps.
- Systems Thinking — Able to see how processes connect upstream and downstream; anticipates the ripple effects of changes and proactively flags potential impacts.
PEOPLE MANAGER LEADERSHIP BEHAVIORS (THE 5 CS)
- Communicate — Discusses team direction, goals, and in times of uncertainty, what we know and don't know — so team members always understand what matters and why.
- Clarify — Sets clear expectations for what good looks like; addresses performance gaps directly by ensuring team members understand what is expected and how to get there.
- Coach — Provides ongoing recognition and development feedback; helps team members find solutions to challenges and grow in their roles.
- Connect — Helps team members see their collective purpose and how their work connects to Centivo's mission and broader organizational goals.
- Customize — Adapts leadership approach — how to delegate, coach, communicate, and support — to the individual and the task at hand.
CENTIVO VALUES
Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.
Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.
Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.
WHO WE ARE
Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies.
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.
COMPENSATION RANGE
- Compensation Range: $70K - $75K
Job Roles at Centivo
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Get Access To All JobsTips for Finding Centivo Visa Sponsorship Jobs USA
Target roles aligned with Green Card sponsorship
Centivo's sponsorship activity has centered on permanent residence pathways rather than temporary work visas. Focus your application on technical, analytical, or specialized roles where long-term retention matters most to a growing health plan company.
Understand Centivo's stage as a growth-stage company
Centivo operates as a scaling health benefits disruptor, meaning hiring is often deliberate and tied to core business needs. Emphasize how your specialized skills directly support their mission of making quality healthcare affordable for employers.
Highlight insurance or health tech experience prominently
Centivo competes in a specialized niche within insurance. Candidates with backgrounds in health plan administration, value-based care, employer benefits, or healthcare data analytics are more likely to clear initial screening for sponsored roles.
Search for Centivo openings through verified sponsorship platforms
Not all job listings disclose sponsorship eligibility upfront. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, saving time by focusing only on employers with a confirmed track record of supporting work authorization.
Prepare for a thorough interview process focused on mission fit
Centivo differentiates itself on culture and mission in a traditional industry. Interview preparation should include understanding their primary care navigation model and how your role contributes to reducing costs for self-insured employers and their employees.
Be ready to discuss long-term commitment early
Because Centivo's sponsorship leans toward permanent residence, hiring managers may gauge your intent to stay. Clearly communicating your long-term career goals in health insurance and your commitment to contributing beyond the initial role strengthens your candidacy.
Frequently Asked Questions
Does Centivo sponsor H-1B visas?
Based on available sponsorship data, Centivo's visa activity has focused on Green Card sponsorship rather than H-1B visa petitions. If you currently hold H-1B status with another employer, transferring to Centivo may be possible, but prospective candidates should confirm directly with Centivo's HR team whether new H-1B filings are supported.
What visa types does Centivo sponsor?
Centivo's documented sponsorship activity covers employment-based Green Card categories, specifically EB-2 and EB-3. These pathways support permanent residence for workers in professional and skilled occupations. Candidates seeking temporary work visa sponsorship should clarify availability with Centivo directly, as their sponsorship profile is oriented toward long-term employment rather than short-term status changes.
Which departments or roles at Centivo are most likely to receive visa sponsorship?
Given Centivo's positioning as a health plan technology company, sponsored roles tend to align with areas requiring specialized expertise, such as data analytics, software engineering, clinical operations, and actuarial or benefits consulting. Roles critical to scaling their employer-focused health plan model are where long-term sponsorship investment is most justified from a business standpoint.
How do I find open visa-sponsored jobs at Centivo?
The most reliable approach is to search specifically for Centivo on Migrate Mate, which aggregates and verifies employer sponsorship histories so you can confirm a company's track record before applying. This saves significant time compared to sifting through general job boards where sponsorship eligibility is rarely disclosed upfront in listings.
How do I approach the application timeline if I need Green Card sponsorship at Centivo?
Green Card sponsorship typically begins after you've joined a company and demonstrated performance, often after one or more years of employment. For EB-2 and EB-3 categories, the PERM labor certification process alone can take a year or more. Raise the topic during late-stage interviews rather than initial screening, and ask directly about the company's established process for initiating sponsorship for eligible employees.