Customer Support Jobs at ChenMed with Visa Sponsorship
ChenMed hires for Customer Support roles across its primary care centers, where staff handle patient scheduling, insurance coordination, and care navigation. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you need employer support.
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Get Access To All JobsINTRODUCTION
We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
ROLE AND RESPONSIBILITIES
The Associate Field Support Technician assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance. The incumbent in this role provides support to end-users for PC, server or mainframe applications and hardware. He/She may interact with network services, software systems, and/or applications development to restore service and/or identify and correct core problems; refers more complex problems to intermediate and/or senior level technicians.
Essential Job Duties/Responsibilities
- Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
- Documents and updates troubleshooting procedures, operating manuals and user guides.
- Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
- Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems.
- Communicates customer concerns and recommends improvements to our development and engineering staff.
- Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners.
- Adheres to policies and procedures as per corporate manuals and directives.
Other Responsibilities May Include
- Handles daily technical support activities on desktop support, data network and server management.
- Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
- Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps.
- Interacts with staff on desktop problems to ensure customer satisfaction and resolution.
- Ensures that tickets in the system queue are being completed in a timely manner.
- Assists all users with questions, complications, and/or problems when using proprietary software.
- Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed.
- Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers.
- Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines.
- Assists with and updates assigned support service requests.
- Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department.
- Administers active directory as related to group policy creation and development and user administration.
- Works on IT projects (independently or with collaboration from others).
- Manages hardware and software inventory according to the needs of the department.
- With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order.
- Configures new servers and reconfigures established servers as determined by leader.
- Performs other duties as assigned and modified at manager’s discretion.
Knowledge, Skills And Abilities
- Solid Understanding of Computer hardware, software, networking technology
- Smart phone configuration knowledge (Android and iPhone)
- Ability to troubleshoot issues with minimal supervision
- Excellent customer service skills
- Ability to multi-task in a fast-paced environment
- Organizational and prioritizing skills
- Ability to complete duties with limited guidance or supervision and achieve superior outcomes
- Skills on Windows 7 and Windows 8.1 operating systems
- Basic knowledge of medical equipment
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation
- Spoken and written fluency in English
EDUCATION AND EXPERIENCE CRITERIA
- Bachelor’s degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 1 year of work experience in Information Technology or a related field required
- Certifications in A+ and N+ preferred, additional Certifications a plus
- Prior IT Help Desk or Desktop Support experience desired
- Experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Junos Pulse, Android and iPhone mobile devices
- Experience with IT ticketing system a plus
- This position requires possession and maintenance of a current, valid Driver’s License
PAY RANGE
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
INTRODUCTION
We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
ROLE AND RESPONSIBILITIES
The Associate Field Support Technician assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance. The incumbent in this role provides support to end-users for PC, server or mainframe applications and hardware. He/She may interact with network services, software systems, and/or applications development to restore service and/or identify and correct core problems; refers more complex problems to intermediate and/or senior level technicians.
Essential Job Duties/Responsibilities
- Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
- Documents and updates troubleshooting procedures, operating manuals and user guides.
- Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
- Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems.
- Communicates customer concerns and recommends improvements to our development and engineering staff.
- Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners.
- Adheres to policies and procedures as per corporate manuals and directives.
Other Responsibilities May Include
- Handles daily technical support activities on desktop support, data network and server management.
- Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
- Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps.
- Interacts with staff on desktop problems to ensure customer satisfaction and resolution.
- Ensures that tickets in the system queue are being completed in a timely manner.
- Assists all users with questions, complications, and/or problems when using proprietary software.
- Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed.
- Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers.
- Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines.
- Assists with and updates assigned support service requests.
- Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department.
- Administers active directory as related to group policy creation and development and user administration.
- Works on IT projects (independently or with collaboration from others).
- Manages hardware and software inventory according to the needs of the department.
- With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order.
- Configures new servers and reconfigures established servers as determined by leader.
- Performs other duties as assigned and modified at manager’s discretion.
Knowledge, Skills And Abilities
- Solid Understanding of Computer hardware, software, networking technology
- Smart phone configuration knowledge (Android and iPhone)
- Ability to troubleshoot issues with minimal supervision
- Excellent customer service skills
- Ability to multi-task in a fast-paced environment
- Organizational and prioritizing skills
- Ability to complete duties with limited guidance or supervision and achieve superior outcomes
- Skills on Windows 7 and Windows 8.1 operating systems
- Basic knowledge of medical equipment
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation
- Spoken and written fluency in English
EDUCATION AND EXPERIENCE CRITERIA
- Bachelor’s degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 1 year of work experience in Information Technology or a related field required
- Certifications in A+ and N+ preferred, additional Certifications a plus
- Prior IT Help Desk or Desktop Support experience desired
- Experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Junos Pulse, Android and iPhone mobile devices
- Experience with IT ticketing system a plus
- This position requires possession and maintenance of a current, valid Driver’s License
PAY RANGE
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
See all 69+ Customer Support at ChenMed jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at ChenMed roles.
Get Access To All JobsTips for Finding Customer Support Jobs at ChenMed Jobs
Align Your Background With Patient-Facing Operations
ChenMed's Customer Support roles center on senior patient care coordination, not general call center work. Emphasize healthcare-specific experience like insurance verification, EMR navigation, or HIPAA-compliant communication to stand out from applicants with generic support backgrounds.
Confirm OPT Employment Authorization Before Applying
If you're on F-1 OPT, verify your Employment Authorization Document lists an occupation code consistent with healthcare support roles. USCIS ties OPT authorization to your degree field, and a mismatch can complicate onboarding even after ChenMed extends an offer.
Target ChenMed's Market Expansion Locations Strategically
ChenMed opens new primary care centers regularly in underserved urban markets. Roles at newer locations often have less internal competition and hiring managers with more flexibility on start timelines, which matters when you need room to complete visa filing before your current status expires.
Ask HR Directly About H-1B Filing Timelines
ChenMed sponsors H-1B visas, but confirm whether they file in the April lottery or use a cap-exempt pathway through affiliated health system partnerships. Knowing this before accepting an offer helps you plan around the 60-day grace period if you're between jobs.
Browse Open Roles Using Migrate Mate
Filter Customer Support openings at ChenMed by visa type and location using Migrate Mate, which surfaces roles where sponsorship is actively offered. This saves time compared to manually screening job boards where sponsorship eligibility is unclear or buried in application steps.
Prepare Your Credentials for PERM Before Your Start Date
If ChenMed pursues an EB-2 or EB-3 Green Card pathway for your role, DOL's PERM process requires documenting that no qualified U.S. workers were available. Gather transcripts, employment records, and reference letters early so your employer's immigration counsel can open your case without delays.
Customer Support at ChenMed jobs are hiring across the US. Find yours.
Find Customer Support at ChenMed JobsFrequently Asked Questions
Does ChenMed sponsor H-1B visas for Customer Support roles?
Yes, ChenMed sponsors H-1B visas and has done so for Customer Support positions. If you're applying from F-1 OPT status, the typical path is OPT employment followed by H-1B sponsorship in the next filing cycle. Confirm the specific timeline with ChenMed's HR team early in the offer process, since H-1B cap filing opens each April for an October 1 start date.
How do I apply for Customer Support jobs at ChenMed?
Applications go through ChenMed's careers portal, where you can filter by role type and location. Before applying, review the job description carefully for language about sponsorship eligibility, since not every Customer Support posting will specify it upfront. If a posting is unclear, reach out to the recruiter directly and ask whether the role is open to candidates requiring visa sponsorship before investing time in the application.
Which visa types does ChenMed commonly use for Customer Support positions?
ChenMed has sponsored H-1B, TN, F-1 OPT, F-1 CPT, and employment-based Green Card categories including EB-2 and EB-3 for this function. TN visas are an option for Canadian and Mexican nationals in qualifying roles. F-1 CPT is typically limited to students currently enrolled in a degree program with a work component, so its use depends on your academic status at the time of hire.
What qualifications does ChenMed expect for Customer Support roles?
ChenMed's Customer Support positions typically require experience in a healthcare setting, familiarity with patient scheduling systems or EMR platforms, and strong communication skills suited to working with elderly patients. Bilingual candidates, particularly Spanish speakers, are frequently preferred given the communities ChenMed serves. A background in insurance coordination or care navigation adds meaningful weight to your application over general customer service experience.
How do I plan my timeline if I need sponsorship for a ChenMed Customer Support role?
If you're on F-1 OPT, map your EAD expiration date against ChenMed's typical hiring and onboarding timelines before applying. STEM OPT extensions give up to 24 additional months, but Customer Support roles may not qualify as STEM-adjacent, so verify your situation with an immigration attorney. USCIS H-1B cap petitions must be filed in April, meaning an offer in late spring may require bridging your status through OPT until the October 1 effective date. Migrate Mate can help you identify which ChenMed openings are actively sponsoring so you prioritize the right applications.
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