COO Jobs at ChenMed with Visa Sponsorship
COO jobs at ChenMed involve leading operations across its value-based primary care centers, and the company has a track record of sponsoring work visas for senior operational leadership. If you're pursuing a COO role here, sponsorship is a realistic path for qualified candidates.
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Get Access To All JobsLocation
Miami, Florida, United States of America
Category
Corporate
Job Id
R0048510
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
- Responds to patient inquiries based on the ChenMed core model for care.
- Escalates issues/concerns as appropriate.
- Makes appropriate and timely decisions according to department standards, procedures and policies.
- Documents interactions using web-based technology.
- Maintains business relationship by providing prompt and accurate service to promote loyalty.
- Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Competent-level business acuity
- Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
- Exceptional verbal communication skills including active listening
- Excellent organizational and multi-tasking skills
- Passion for serving others, particularly seniors, with initiative-taking solutions
- Ability to successfully operate in a demanding environment
- Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
- Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
- Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED equivalent required
- A minimum of 2 years of customer service experience required; in a call center or similar environment
- A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
- Must reside in the continental United States and within a state where the company is established as a business entity
- Experience with web-based customer relationship management systems
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
LI-Remote
Location
Miami, Florida, United States of America
Category
Corporate
Job Id
R0048510
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
- Responds to patient inquiries based on the ChenMed core model for care.
- Escalates issues/concerns as appropriate.
- Makes appropriate and timely decisions according to department standards, procedures and policies.
- Documents interactions using web-based technology.
- Maintains business relationship by providing prompt and accurate service to promote loyalty.
- Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Competent-level business acuity
- Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
- Exceptional verbal communication skills including active listening
- Excellent organizational and multi-tasking skills
- Passion for serving others, particularly seniors, with initiative-taking solutions
- Ability to successfully operate in a demanding environment
- Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
- Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
- Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED equivalent required
- A minimum of 2 years of customer service experience required; in a call center or similar environment
- A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
- Must reside in the continental United States and within a state where the company is established as a business entity
- Experience with web-based customer relationship management systems
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
LI-Remote
See all COO Jobs at ChenMed
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Get Access To All JobsTips for Finding COO Jobs at ChenMed
Align your credentials with value-based care
ChenMed's COO roles require demonstrated experience running operations in value-based or capitated care models. Before applying, document specific outcomes you've owned, such as reducing hospital readmissions or improving care coordination metrics across multiple sites.
Target ChenMed's multi-site expansion markets
ChenMed opens new centers in underserved urban markets regularly. COO openings cluster around these expansion cities. Researching which markets are actively scaling helps you target postings where operational leadership hiring is most urgent and sponsorship conversations move faster.
Prepare for PERM's strict job description requirements
For EB-2 or EB-3 sponsorship, the PERM labor certification process requires your actual duties to match the certified job description precisely. Work with ChenMed's HR team early to ensure your COO scope is documented in a way that satisfies DOL requirements.
Use Migrate Mate to filter COO openings by sponsorship
Not all COO postings at ChenMed surface with sponsorship details attached. Browse open roles on Migrate Mate to identify positions where ChenMed has an active sponsorship history, so you can prioritize applications where the pathway is already established.
Negotiate H-1B timing before accepting an offer
If you're transferring an existing H-1B, ChenMed can file a cap-exempt transfer and you can start on the filing receipt date. Confirm this timeline with your recruiter before signing, so there's no gap between your previous employer's end date and your start date.
Demonstrate multisite operational authority in your application
ChenMed's COO roles span multiple care centers, not a single facility. Your resume and interviews should show you've held P&L or operational authority across geographically distributed teams. This directly maps to the specialty occupation framing USCIS evaluates in H-1B petitions.
Frequently Asked Questions
Does ChenMed sponsor H-1B visas for COOs?
Yes, ChenMed sponsors H-1B visas for COO roles. Because COO positions require a specialized degree background in healthcare administration, business, or a related field, they generally meet USCIS's specialty occupation standard. If you're transferring an existing H-1B from another employer, ChenMed can file a cap-exempt petition, allowing you to start work once USCIS issues a receipt notice.
How do I apply for COO jobs at ChenMed?
Applications go through ChenMed's careers portal, but not every listing clearly indicates sponsorship availability. Migrate Mate is the recommended way to browse ChenMed COO openings filtered by visa sponsorship track record, so you can identify roles where the sponsorship pathway is already established before investing time in the application process.
Which visa types are commonly used for COO roles at ChenMed?
ChenMed sponsors H-1B, TN visa, and F-1 OPT for COO roles, along with immigrant pathways including EB-2 and EB-3 for candidates pursuing permanent residence. TN visas apply only to Canadian and Mexican nationals in qualifying management categories. F-1 OPT is available for recent graduates, though COO roles at this level more commonly involve H-1B or immigrant visa sponsorship given the seniority required.
What qualifications does ChenMed expect for a COO position?
ChenMed's COO roles typically require a graduate degree in healthcare administration, business, or a clinical field, combined with senior operational leadership experience in a multi-site healthcare setting. Experience with value-based care models, capitated contracts, or federally qualified health center operations is particularly relevant. USCIS requires that the position meet the specialty occupation standard, so your degree field should align directly with the COO scope ChenMed defines.
How long does the sponsorship process take for a COO role at ChenMed?
An H-1B transfer from an existing visa can move quickly, often within a few weeks of filing. A new H-1B cap-subject petition requires waiting for the annual April lottery, with an October 1 start date if selected. Immigrant visa sponsorship through EB-2 or EB-3 involves PERM labor certification with DOL, which adds several months to the timeline before USCIS adjudicates the I-140 petition.