Customer Support Jobs at City National Bank with Visa Sponsorship
Customer Support roles at City National Bank sit at the intersection of banking operations and client relationships, covering everything from account servicing to compliance-sensitive inquiries. City National Bank has a consistent record of sponsoring work visas across its operations teams, making it a realistic target for international candidates building a U.S. banking career.
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Get Access To All JobsBIS-BANKING SUPPORT OPERATIONS ANALYST
WHAT IS THE OPPORTUNITY?
The Banking and Investment Banking Support Services Analyst role is designed to develop the technical skills, business acumen, and financial services experience for colleagues interested in entering the financial services industry. The role will provide you with the ability to gain specific and practical experience to learn, contribute, and integrate within City National Bank. Specific roles will include, but not limited to: Client contact centers supporting debit card, credit card, and client service. Client statement production. Client mailroom and delivery services. Vault and lockbox services. Specific experience and knowledge will be gained in: City National Bank client and lines of businesses. Client Service and Support. Daily transaction processing. Reconciliation and reporting.
WHAT WILL YOU DO?
- Gains industry and organizational knowledge through daily business interactions and job assignments while working closely with key company stakeholders
- Ability to perform both independently, as well as part of a team
- Enjoys working in a fast-paced environment, with the ability to multitask
- Works cross-functionally on short and long-term projects and initiatives focused on growth and efficiency
- Develops business, financial and analytical skills needed for career at CNB
- Understands B&IS and CNB’s culture and strategy and the overall vision of the bank
- Gains knowledge of banking systems and processes, risk management principles, framework and internal controls
- Utilizes knowledge and learned skills to identify opportunities to improve processes, tackle complex projects, provide innovative business solutions and recommendations
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- 1 year experience in MS office applications
Additional Qualifications
- Career interest in banking preferred
- Proven leadership skills, with the ability to lead projects and build relationships
- Excellent verbal and written English communication skills, as well as confidence to “speak up” with poise to deal with challenging situations
- Must be proficient in multi-tasking and prioritizing projects
- Problem solving, analytical and decision-making skills with strong business acumen
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
BIS-BANKING SUPPORT OPERATIONS ANALYST
WHAT IS THE OPPORTUNITY?
The Banking and Investment Banking Support Services Analyst role is designed to develop the technical skills, business acumen, and financial services experience for colleagues interested in entering the financial services industry. The role will provide you with the ability to gain specific and practical experience to learn, contribute, and integrate within City National Bank. Specific roles will include, but not limited to: Client contact centers supporting debit card, credit card, and client service. Client statement production. Client mailroom and delivery services. Vault and lockbox services. Specific experience and knowledge will be gained in: City National Bank client and lines of businesses. Client Service and Support. Daily transaction processing. Reconciliation and reporting.
WHAT WILL YOU DO?
- Gains industry and organizational knowledge through daily business interactions and job assignments while working closely with key company stakeholders
- Ability to perform both independently, as well as part of a team
- Enjoys working in a fast-paced environment, with the ability to multitask
- Works cross-functionally on short and long-term projects and initiatives focused on growth and efficiency
- Develops business, financial and analytical skills needed for career at CNB
- Understands B&IS and CNB’s culture and strategy and the overall vision of the bank
- Gains knowledge of banking systems and processes, risk management principles, framework and internal controls
- Utilizes knowledge and learned skills to identify opportunities to improve processes, tackle complex projects, provide innovative business solutions and recommendations
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- 1 year experience in MS office applications
Additional Qualifications
- Career interest in banking preferred
- Proven leadership skills, with the ability to lead projects and build relationships
- Excellent verbal and written English communication skills, as well as confidence to “speak up” with poise to deal with challenging situations
- Must be proficient in multi-tasking and prioritizing projects
- Problem solving, analytical and decision-making skills with strong business acumen
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See all 120+ Customer Support at City National Bank jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at City National Bank roles.
Get Access To All JobsTips for Finding Customer Support Jobs at City National Bank Jobs
Frame Your Experience Around Regulatory Fluency
Banking customer support roles often require familiarity with compliance protocols like BSA and KYC. Tailor your resume to reflect any experience handling regulated client interactions, account verification, or fraud escalation, since City National Bank will prioritize candidates who reduce onboarding friction.
Confirm LCA Filing Before Accepting an Offer
Before your H-1B petition moves forward, City National Bank must file a Labor Condition Application with the DOL certifying your offered wage meets prevailing levels. Ask your recruiter where this stands in the process so you're not caught off guard by timeline delays.
Use OPT Strategically to Get In the Door
If you're on F-1 OPT, customer support roles at a regional bank like City National Bank are a strong entry point. Your 12-month OPT window, or 24-month STEM extension if applicable, gives the employer time to assess your fit before committing to H-1B sponsorship.
Target Branch and Operations Postings Separately
City National Bank hires customer support talent across both branch-facing and back-office operations tracks. Search both categories when applying, since sponsorship decisions can differ by team and hiring manager, and back-office roles often have more flexibility on visa filing timelines.
Search Verified Sponsoring Roles Through Migrate Mate
Identifying which Customer Support openings at City National Bank are genuinely open to sponsored candidates takes legwork. Use Migrate Mate to filter for roles where visa sponsorship is confirmed, so you're only investing time in applications with a real path to authorization.
Prepare Your USCIS Documentation Before the Offer Stage
Once City National Bank extends an offer, H-1B cap-subject petitions run on a strict annual deadline. Have your degree certificates, transcripts, and any equivalency evaluations ready in advance so your employer's immigration counsel can file without delays on your end.
Customer Support at City National Bank jobs are hiring across the US. Find yours.
Find Customer Support at City National Bank JobsFrequently Asked Questions
Does City National Bank sponsor H-1B visas for Customer Support roles?
Yes, City National Bank sponsors H-1B visas for Customer Support positions. The bank operates in a federally regulated industry where consistent staffing is critical, and it has established immigration processes in place. Your best path is to confirm sponsorship willingness early in the recruiting process, since individual teams and hiring managers may have different timelines depending on where you are in the H-1B cap cycle.
How do I apply for Customer Support jobs at City National Bank?
Applications go through City National Bank's careers portal, where Customer Support openings are listed by location and function. You can also find sponsorship-confirmed roles through Migrate Mate, which filters specifically for positions open to visa-sponsored candidates. Tailor your application to highlight client-facing banking experience, regulatory awareness, and any multilingual skills, since City National Bank serves a diverse client base across its California-focused footprint.
Which visa types does City National Bank commonly use for Customer Support hires?
City National Bank sponsors a range of visa categories for Customer Support roles, including H-1B, TN for Canadian and Mexican nationals, and J-1 for eligible exchange visitors. F-1 OPT and CPT are also supported, making the bank accessible to recent graduates in their work authorization window. Candidates already holding Green Card status or on an employment-based immigrant pathway will find the process more straightforward, since no new petition is required.
What qualifications does City National Bank expect for sponsored Customer Support positions?
City National Bank typically expects a bachelor's degree in a related field such as business, finance, or communications for sponsored Customer Support roles, since a specialty occupation designation under H-1B requires a degree-level requirement tied to the position. Practical experience in financial services customer care, familiarity with CRM platforms, and the ability to handle compliance-sensitive client interactions are consistently valued across their support hiring.
How do I time my application around the H-1B filing window for a Customer Support role?
H-1B cap-subject petitions must be filed by early April for an October 1 start date, with USCIS registration opening in March. If you're targeting City National Bank's Customer Support team, aim to have an offer in hand by February at the latest to give the employer's immigration counsel enough time to prepare and file. Candidates already in H-1B status transferring from another employer are not subject to this annual cycle and can start sooner.
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