Customer Support Jobs at Dealer Tire with Visa Sponsorship
Customer Support roles at Dealer Tire sit at the intersection of automotive parts distribution and wholesale operations, requiring people who can manage dealer relationships, resolve complex order issues, and work across supply chain workflows. Dealer Tire has a track record of sponsoring permanent residence pathways for qualified candidates in this function.
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Get Access To All JobsWho We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
Base Pay Range:
$28.34 - $30.85
Targeted Annual Commission:
What’s In It For You
We have a dedicated crew of more than 550 passionate and innovative Tire Service Advisors throughout the United States. Here are a few reasons why we’d make a great team:
- Career Opportunity: Our training and development programs prepare you for growth and advancement. Within our Tire Store program, Dealer Tire proudly promoted an average of 114 team members per year over the last two years.
- We respect your need for work-life balance. Our specialists have more personal time each day than hours spent at work, and a 40 hour, 5-day work week.
- We invest in our employees. We offer $27.78 - $30.25 to start, $10,800 in targeted annual commission. To support your training and onboarding, we provide you with guaranteed commission for up to two months.
- Benefits and Perks. Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate, PTO eligible after 30 days. Additional perks of wellness programs, annual tuition reimbursement between $2,500-$5,000, and discounts on tires!
- Our employees are happy. Nearly 98% of our associates said they would highly recommend working at Dealer Tire to others. But hear it for yourself: Check out this video to see what our Tire Service Advisors have to say about working at Dealer Tire.
The Opportunity
As a Tire Service Advisor, you will work for Dealer Tire inside a premium OEM dealership. If you are an innovative individual who performs with excellence, energy, fairness, and accountability, then consider a future with Dealer Tire.
Responsibilities
- Selling tires to customers on the service drive to exceed assigned sales goals.
- Inspecting customers’ cars on the service drive.
- Diagnosing tire-related problems, recommending service, and quoting prices.
- Assuring necessary repairs are completed as ordered and priced as quoted.
- Maintaining strong, effective relationships with customers and dealer personnel.
- Overseeing customer satisfaction and solving problems that arise.
- Completing monthly market analyses.
- Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
- Assisting dealership technicians to ensure service levels are maintained.
Qualifications
- 2+ years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills to include experience with MS Office and online order management applications.
Physical Job Requirements
This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Random drug testing for all Dealer Tire Store associates also is required.
If this sounds like an opportunity that is the right fit for you, then we invite you to apply today to join our team!
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
Base Pay Range:
$28.34 - $30.85
Targeted Annual Commission:
What’s In It For You
We have a dedicated crew of more than 550 passionate and innovative Tire Service Advisors throughout the United States. Here are a few reasons why we’d make a great team:
- Career Opportunity: Our training and development programs prepare you for growth and advancement. Within our Tire Store program, Dealer Tire proudly promoted an average of 114 team members per year over the last two years.
- We respect your need for work-life balance. Our specialists have more personal time each day than hours spent at work, and a 40 hour, 5-day work week.
- We invest in our employees. We offer $27.78 - $30.25 to start, $10,800 in targeted annual commission. To support your training and onboarding, we provide you with guaranteed commission for up to two months.
- Benefits and Perks. Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate, PTO eligible after 30 days. Additional perks of wellness programs, annual tuition reimbursement between $2,500-$5,000, and discounts on tires!
- Our employees are happy. Nearly 98% of our associates said they would highly recommend working at Dealer Tire to others. But hear it for yourself: Check out this video to see what our Tire Service Advisors have to say about working at Dealer Tire.
The Opportunity
As a Tire Service Advisor, you will work for Dealer Tire inside a premium OEM dealership. If you are an innovative individual who performs with excellence, energy, fairness, and accountability, then consider a future with Dealer Tire.
Responsibilities
- Selling tires to customers on the service drive to exceed assigned sales goals.
- Inspecting customers’ cars on the service drive.
- Diagnosing tire-related problems, recommending service, and quoting prices.
- Assuring necessary repairs are completed as ordered and priced as quoted.
- Maintaining strong, effective relationships with customers and dealer personnel.
- Overseeing customer satisfaction and solving problems that arise.
- Completing monthly market analyses.
- Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
- Assisting dealership technicians to ensure service levels are maintained.
Qualifications
- 2+ years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills to include experience with MS Office and online order management applications.
Physical Job Requirements
This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Random drug testing for all Dealer Tire Store associates also is required.
If this sounds like an opportunity that is the right fit for you, then we invite you to apply today to join our team!
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
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Get Access To All JobsTips for Finding Customer Support Jobs at Dealer Tire Jobs
Document your supply chain customer experience
Before applying, compile examples of resolving order disputes, managing dealer escalations, or coordinating with distribution teams. Dealer Tire's customer support roles operate in a wholesale automotive context, so evidence of B2B or distribution experience strengthens your petition.
Target roles requiring dealer-facing responsibilities
Dealer Tire's sponsorship activity for this function concentrates in roles that support its wholesale tire distribution network. Prioritize job postings that mention dealer account management, parts order support, or OEM program coordination over general call center openings.
Understand the EB-2 and EB-3 PERM timeline
Dealer Tire sponsors through the EB-2 and EB-3 immigrant visa categories, both requiring PERM labor certification filed with DOL first. That process alone can run six months or longer before USCIS receives the petition, so factor this into your employment planning.
Ask explicitly about sponsorship during interviews
Distribution companies often handle sponsorship case by case rather than through a blanket policy. Raise the question after receiving a verbal offer, not during early screening, and ask whether the company works with outside immigration counsel to manage PERM filings.
Align your degree field to the posted requirements
PERM certification requires the employer to advertise the role's minimum qualifications. If Dealer Tire lists a specific degree field, your credentials need to match on paper. A mismatch between your transcript and the job description can stall or derail the PERM recruitment process.
Use Migrate Mate to filter open roles by sponsorship
Dealer Tire posts Customer Support openings regularly across multiple locations. Use Migrate Mate to surface only the positions where sponsorship has been confirmed, so you're not spending time on applications that won't lead to a petition.
Customer Support at Dealer Tire jobs are hiring across the US. Find yours.
Find Customer Support at Dealer Tire JobsFrequently Asked Questions
Does Dealer Tire sponsor H-1B visas for Customer Support roles?
Dealer Tire's sponsorship activity for Customer Support is concentrated in the EB-2 and EB-3 Green Card categories rather than H-1B. The H-1B is typically reserved for specialty occupations requiring a directly related degree, and customer support roles in wholesale distribution often don't clear that threshold. If you're targeting Dealer Tire, the immigrant visa pathway is the more realistic route to pursue.
Which visa types does Dealer Tire commonly use for Customer Support positions?
Dealer Tire uses the EB-2 and EB-3 employment-based immigrant visa categories for Customer Support sponsorship. EB-3 is the more common fit for these roles, covering skilled workers with at least two years of relevant training or experience. EB-2 applies when the position requires an advanced degree or demonstrates exceptional ability. Both require PERM labor certification through the Department of Labor before USCIS adjudication.
What qualifications or experience does Dealer Tire expect for Customer Support roles?
Dealer Tire's Customer Support positions are built around its wholesale tire distribution model, so familiarity with dealer networks, parts ordering systems, or automotive supply chain operations carries real weight. Strong candidates typically bring B2B account management experience, proficiency in order management or CRM platforms, and the ability to coordinate between dealers and internal distribution teams. A bachelor's degree is listed as a requirement on many postings.
How do I apply for Customer Support jobs at Dealer Tire?
You can browse and apply for Customer Support openings at Dealer Tire directly through Migrate Mate, which filters for roles where sponsorship is confirmed. Before applying, review the job description carefully for degree and experience requirements, since these become the basis for any PERM filing. Tailoring your resume to reflect distribution or dealer-facing experience gives your application the clearest path through their hiring process.
How long does the sponsorship process take if Dealer Tire extends an offer?
If Dealer Tire agrees to sponsor through the EB-2 or EB-3 category, expect the PERM labor certification process to run six to twelve months with the Department of Labor before the I-140 petition reaches USCIS. After USCIS approval, your wait for a visa number depends on your country of birth and the State Department's monthly priority date bulletin. Applicants born in India or China face significantly longer backlogs than other nationalities.
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