Customer Support Representative Jobs at Dealer Tire with Visa Sponsorship
Customer Support Representative roles at Dealer Tire sit at the center of a nationwide tire distribution network, requiring strong communication skills and product knowledge to support dealership partners. Dealer Tire has a track record of sponsoring qualified candidates for permanent residence in this function, making it a real pathway for international job seekers.
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Get Access To All JobsWho We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
Base Pay Range:
$28.34 - $30.85
Targeted Annual Commission:
What’s In It For You
We have a dedicated crew of more than 550 passionate and innovative Tire Service Advisors throughout the United States. Here are a few reasons why we’d make a great team:
- Career Opportunity: Our training and development programs prepare you for growth and advancement. Within our Tire Store program, Dealer Tire proudly promoted an average of 114 team members per year over the last two years.
- We respect your need for work-life balance. Our specialists have more personal time each day than hours spent at work, and a 40 hour, 5-day work week.
- We invest in our employees. We offer $27.78 - $30.25 to start, $10,800 in targeted annual commission. To support your training and onboarding, we provide you with guaranteed commission for up to two months.
- Benefits and Perks. Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate, PTO eligible after 30 days. Additional perks of wellness programs, annual tuition reimbursement between $2,500-$5,000, and discounts on tires!
- Our employees are happy. Nearly 98% of our associates said they would highly recommend working at Dealer Tire to others. But hear it for yourself: Check out this video to see what our Tire Service Advisors have to say about working at Dealer Tire.
The Opportunity
As a Tire Service Advisor, you will work for Dealer Tire inside a premium OEM dealership. If you are an innovative individual who performs with excellence, energy, fairness, and accountability, then consider a future with Dealer Tire.
Responsibilities
- Selling tires to customers on the service drive to exceed assigned sales goals.
- Inspecting customers’ cars on the service drive.
- Diagnosing tire-related problems, recommending service, and quoting prices.
- Assuring necessary repairs are completed as ordered and priced as quoted.
- Maintaining strong, effective relationships with customers and dealer personnel.
- Overseeing customer satisfaction and solving problems that arise.
- Completing monthly market analyses.
- Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
- Assisting dealership technicians to ensure service levels are maintained.
Qualifications
- 2+ years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills to include experience with MS Office and online order management applications.
Physical Job Requirements
This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Random drug testing for all Dealer Tire Store associates also is required.
If this sounds like an opportunity that is the right fit for you, then we invite you to apply today to join our team!
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
Base Pay Range:
$28.34 - $30.85
Targeted Annual Commission:
What’s In It For You
We have a dedicated crew of more than 550 passionate and innovative Tire Service Advisors throughout the United States. Here are a few reasons why we’d make a great team:
- Career Opportunity: Our training and development programs prepare you for growth and advancement. Within our Tire Store program, Dealer Tire proudly promoted an average of 114 team members per year over the last two years.
- We respect your need for work-life balance. Our specialists have more personal time each day than hours spent at work, and a 40 hour, 5-day work week.
- We invest in our employees. We offer $27.78 - $30.25 to start, $10,800 in targeted annual commission. To support your training and onboarding, we provide you with guaranteed commission for up to two months.
- Benefits and Perks. Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate, PTO eligible after 30 days. Additional perks of wellness programs, annual tuition reimbursement between $2,500-$5,000, and discounts on tires!
- Our employees are happy. Nearly 98% of our associates said they would highly recommend working at Dealer Tire to others. But hear it for yourself: Check out this video to see what our Tire Service Advisors have to say about working at Dealer Tire.
The Opportunity
As a Tire Service Advisor, you will work for Dealer Tire inside a premium OEM dealership. If you are an innovative individual who performs with excellence, energy, fairness, and accountability, then consider a future with Dealer Tire.
Responsibilities
- Selling tires to customers on the service drive to exceed assigned sales goals.
- Inspecting customers’ cars on the service drive.
- Diagnosing tire-related problems, recommending service, and quoting prices.
- Assuring necessary repairs are completed as ordered and priced as quoted.
- Maintaining strong, effective relationships with customers and dealer personnel.
- Overseeing customer satisfaction and solving problems that arise.
- Completing monthly market analyses.
- Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
- Assisting dealership technicians to ensure service levels are maintained.
Qualifications
- 2+ years of tire service experience, preferably in a retail tire and service environment.
- Excellent verbal communication skills with strong customer service orientation.
- May be required to operate a motor vehicle.
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Proficient computer skills to include experience with MS Office and online order management applications.
Physical Job Requirements
This position requires applicants to be able to be on their feet 7-8 hours a day. Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day. Applicants also must be able to lift up to 75 pounds unassisted.
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Random drug testing for all Dealer Tire Store associates also is required.
If this sounds like an opportunity that is the right fit for you, then we invite you to apply today to join our team!
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
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Get Access To All JobsTips for Finding Customer Support Representative Jobs at Dealer Tire Jobs
Frame Your Experience Around Dealer Support
Dealer Tire's customer support teams primarily serve automotive dealership accounts, not consumers. Tailor your resume to show experience managing B2B client relationships, handling complex order issues, or coordinating logistics, since these specifics align with what Dealer Tire actually needs.
Confirm Sponsorship Willingness Before Applying
Not every open Customer Support Representative posting at Dealer Tire is attached to a sponsorship budget. Contact the recruiting team directly before investing in a full application to confirm whether the specific role you're eyeing is eligible for EB-2 or EB-3 sponsorship.
Understand How PERM Shapes Your Timeline
Employer-sponsored Green Card filings through PERM require DOL to test the labor market before your petition advances. For Customer Support Representative roles, this process can take 12 to 18 months before an I-140 petition is even filed, so plan your authorization gaps accordingly.
Build a Paper Trail of Dealership Industry Knowledge
USCIS scrutinizes whether a sponsored employee genuinely fills a specialized business need. Certifications in customer relationship platforms, supply chain software, or automotive parts distribution strengthen the evidentiary record your employer needs to support an EB-2 or EB-3 petition.
Use Migrate Mate to Target Open Roles Efficiently
Customer Support Representative openings at Dealer Tire cycle frequently across multiple locations. Use Migrate Mate to filter for current Dealer Tire listings filtered by visa sponsorship so you're applying to roles where sponsorship is already part of the hiring equation.
Negotiate Sponsorship Terms During the Offer Stage
Once Dealer Tire extends an offer, clarify in writing whether sponsorship covers legal fees, whether it's tied to a specific office location, and what happens to your petition if your role is restructured. These details are negotiable before you sign, not after.
Customer Support Representative at Dealer Tire jobs are hiring across the US. Find yours.
Find Customer Support Representative at Dealer Tire JobsFrequently Asked Questions
Does Dealer Tire sponsor H-1B visas for Customer Support Representatives?
Dealer Tire's sponsorship activity for Customer Support Representative roles has centered on employment-based Green Card categories like EB-2 and EB-3 rather than H-1B. Customer support positions are generally not classified as specialty occupations under USCIS criteria, which is the threshold H-1B requires. If you're pursuing this role, an EB-2 or EB-3 pathway through PERM is the more realistic route to explore with Dealer Tire's HR team.
Which visa types are commonly used for Customer Support Representative roles at Dealer Tire?
Employment-based immigrant visas, specifically EB-2 and EB-3, are the categories Dealer Tire has used for Customer Support Representative sponsorship. EB-3 is the more common fit for roles that require at least two years of experience or a relevant bachelor's degree. Both categories require the employer to complete PERM labor certification through the DOL before USCIS can adjudicate the underlying I-140 petition.
What qualifications or experience does Dealer Tire expect for Customer Support Representative roles?
Dealer Tire typically looks for candidates with experience in B2B customer service, ideally within distribution, automotive, or wholesale industries. Strong familiarity with CRM platforms, order management systems, and the ability to handle high-volume dealership account inquiries are recurring requirements. A bachelor's degree in business or a related field, combined with hands-on account management experience, positions you most competitively for sponsored openings.
How do I apply for Customer Support Representative jobs at Dealer Tire?
You can find current Customer Support Representative openings at Dealer Tire through Migrate Mate, which filters listings by visa sponsorship eligibility so you can identify roles where sponsorship is genuinely on the table. Once you've identified a suitable posting, apply directly through Dealer Tire's careers portal and follow up with the recruiting team to confirm sponsorship availability for that specific position before advancing through the interview process.
How do I plan my timeline if Dealer Tire agrees to sponsor my Green Card?
Expect the full process to span several years. PERM labor certification alone takes 12 to 18 months through DOL, followed by the I-140 petition at USCIS. If your priority date is current, you can file for adjustment of status concurrently. During this period, maintaining continuous lawful employment status is essential, so track your work authorization expiration dates closely and initiate any renewals well before they lapse.
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