Project Administrator Jobs at Emory Healthcare with Visa Sponsorship
Project Administrator roles at Emory Healthcare sit at the intersection of clinical operations and administrative coordination, supporting large-scale healthcare initiatives across one of the country's major academic medical systems. Emory Healthcare has a consistent track record of sponsoring international candidates for project-focused administrative roles.
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Be inspired. Be valued. Belong.
Benefits
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
Ongoing mentorship, development, leadership programs...and more! Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.
Description
The ServiceNow Platform Administrator/Engineer plays a critical dual role, combining hands-on platform administration with proactive engineering to enhance and expand our ServiceNow capabilities. This individual will maintain the day-to-day health of the ServiceNow platform while implementing new solutions that improve IT and business workflows. Operating within a dynamic environment, the role ensures that our ServiceNow instance (spanning core IT Service Management and other modules) aligns with business objectives and industry best practices. The Administrator/Engineer will collaborate with cross-functional teams to optimize processes, drive automation, and support continuous improvement of our digital services. This position offers an engaging opportunity to innovate on the ServiceNow platform, contribute to high-impact projects, and grow your expertise through collaboration and mentorship in a supportive, inclusive team. This is a net new opening on our existing team that traditionally spread these duties amongst the team. This individual will help stand up this function, driving this work and solutions.
Responsibilities
- Maintain & Support the Platform: Oversee the daily administration of the ServiceNow platform, including user account management, access controls, and module configurations, to ensure high availability and performance. Monitor system health, usage, and error logs; proactively address performance or integration issues to maintain optimal platform uptime and responsiveness.
- Implement Enhancements & Solutions: Configure and develop new features, enhancements, and workflows on the ServiceNow platform based on stakeholder requirements. This includes creating or customizing forms, fields, UI policies, business rules, client scripts, and Flow Designer workflows to streamline processes and reduce manual effort. Ensure that all customizations follow development best practices and are documented.
- Platform Upgrades & Quality Assurance: Lead the planning and execution of platform upgrades, patches, and module deployments. Coordinate testing and validation (including use of ServiceNow’s Automated Test Framework or other testing tools) to ensure that changes and new releases do not disrupt existing services. Conduct thorough QA, identify and fix defects, and manage regression testing for continuous platform reliability.
- Integration & Automation: Work on integrating ServiceNow with other enterprise systems and data sources (e.g. via REST/SOAP APIs or MID Server) to enable end-to-end automation across tools. Develop and maintain integration scripts and ensure data flows (such as CMDB updates or incident feeds) are accurate and secure. Where possible, leverage ServiceNow’s integration Hub and spokes for codeless connectivity.
- Incident Resolution & Continuous Improvement: Act as a subject matter expert to troubleshoot and resolve issues or service requests related to ServiceNow. Perform root cause analysis for critical incidents or recurring problems and implement permanent fixes. Analyze platform usage and incident trends to identify opportunities for process improvements or tool enhancements, contributing ideas to improve user experience and service efficiency.
- Governance & Security: Ensure the platform is secure and compliant with organizational policies and industry regulations. Implement role-based access controls, data retention rules, and audit routines. Work closely with governance teams to enforce development standards, review changes for compliance (e.g., ITIL alignment, HIPAA or data protection requirements if applicable), and maintain documentation such as design specs, test plans, and support procedures.
- Collaboration & Knowledge Sharing: Collaborate with process owners, business analysts, developers, and other stakeholders to understand business needs and translate them into ServiceNow solutions. Conduct user training sessions or demos for new features and assist in developing user-friendly documentation and knowledge base articles. Mentor junior team members or administrators by sharing best practices in ServiceNow development, scripting, and problem-solving. Engage with the broader ServiceNow community (forums, conferences, user groups) to stay current with platform capabilities and bring back insights to benefit the team. Together, these responsibilities ensure that our ServiceNow environment continuously evolves to meet organizational needs, driving digital transformation and operational excellence across the company.
Preferred Qualifications
- Education & Experience: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). 5 years of hands-on experience in ServiceNow administration and/or development, with a track record of managing platform configurations, updates, and integrations in a production environment.
- ServiceNow Certification: ServiceNow Certified System Administrator (CSA) credential (strongly preferred). Additional certifications such as ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (ITSM or other module) are a plus, demonstrating deeper platform expertise.
- Technical Skills: Proficiency in JavaScript and familiarity with ServiceNow’s scripting engines (Glide API) to create advanced business rules, client scripts, and script includes. Experience building workflows and automation using Flow Designer and knowledge of ServiceNow’s configuration tools (UI Actions, Notifications, etc.). Skilled in using ServiceNow’s Automated Test Framework (ATF) or similar testing/QA tools to develop and run tests for new features and updates. Comfortable working with web technologies (HTML/CSS, REST/SOAP web services) for integrations and portal customization.
- ITSM/Process Knowledge: Solid understanding of IT Service Management processes (Incident, Problem, Change, Request Fulfillment) and familiarity with frameworks like ITIL. Experience configuring or supporting ITSM modules on ServiceNow (e.g., Service Catalog, CMDB, Knowledge Management). Exposure to additional ServiceNow product areas such as IT Operations Management (Discovery, Service Mapping), HR Service Delivery, or Security Operations is beneficial.
- Analytical & Soft Skills: Strong analytical and problem-solving abilities with keen attention to detail, especially in diagnosing platform issues and ensuring quality solutions. Excellent communication skills, with the ability to work collaboratively in a team and communicate technical concepts to non-technical stakeholders clearly. Experience working in Agile/Scrum development environments is a plus. A self-starter attitude with a passion for continuous learning and a mindset for delivering an exceptional employee user experience through the ServiceNow platform.
Minimum Qualifications
- Education: Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Information Systems, or a related field, OR an equivalent combination of education and experience.
- Experience: 5+ years of hands-on experience administering or engineering enterprise systems or workflow platforms in a production environment.
- Demonstrated experience managing platform configurations, upgrades, access controls, and integrations.
- Experience supporting enterprise-scale user populations and mission-critical business processes.
- Knowledge, Skills, and Abilities (Required): Advanced knowledge of enterprise systems administration and configuration. Experience managing users, roles, permissions, and access controls. Ability to design and implement workflows, automation, and system enhancements. Strong troubleshooting and root-cause analysis skills for complex system issues. Experience leading upgrades, releases, and system testing activities. Strong analytical, organizational, and problem-solving skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Ability to manage multiple priorities in a complex enterprise environment.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
Overview
Be inspired. Be valued. Belong.
Benefits
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
Ongoing mentorship, development, leadership programs...and more! Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.
Description
The ServiceNow Platform Administrator/Engineer plays a critical dual role, combining hands-on platform administration with proactive engineering to enhance and expand our ServiceNow capabilities. This individual will maintain the day-to-day health of the ServiceNow platform while implementing new solutions that improve IT and business workflows. Operating within a dynamic environment, the role ensures that our ServiceNow instance (spanning core IT Service Management and other modules) aligns with business objectives and industry best practices. The Administrator/Engineer will collaborate with cross-functional teams to optimize processes, drive automation, and support continuous improvement of our digital services. This position offers an engaging opportunity to innovate on the ServiceNow platform, contribute to high-impact projects, and grow your expertise through collaboration and mentorship in a supportive, inclusive team. This is a net new opening on our existing team that traditionally spread these duties amongst the team. This individual will help stand up this function, driving this work and solutions.
Responsibilities
- Maintain & Support the Platform: Oversee the daily administration of the ServiceNow platform, including user account management, access controls, and module configurations, to ensure high availability and performance. Monitor system health, usage, and error logs; proactively address performance or integration issues to maintain optimal platform uptime and responsiveness.
- Implement Enhancements & Solutions: Configure and develop new features, enhancements, and workflows on the ServiceNow platform based on stakeholder requirements. This includes creating or customizing forms, fields, UI policies, business rules, client scripts, and Flow Designer workflows to streamline processes and reduce manual effort. Ensure that all customizations follow development best practices and are documented.
- Platform Upgrades & Quality Assurance: Lead the planning and execution of platform upgrades, patches, and module deployments. Coordinate testing and validation (including use of ServiceNow’s Automated Test Framework or other testing tools) to ensure that changes and new releases do not disrupt existing services. Conduct thorough QA, identify and fix defects, and manage regression testing for continuous platform reliability.
- Integration & Automation: Work on integrating ServiceNow with other enterprise systems and data sources (e.g. via REST/SOAP APIs or MID Server) to enable end-to-end automation across tools. Develop and maintain integration scripts and ensure data flows (such as CMDB updates or incident feeds) are accurate and secure. Where possible, leverage ServiceNow’s integration Hub and spokes for codeless connectivity.
- Incident Resolution & Continuous Improvement: Act as a subject matter expert to troubleshoot and resolve issues or service requests related to ServiceNow. Perform root cause analysis for critical incidents or recurring problems and implement permanent fixes. Analyze platform usage and incident trends to identify opportunities for process improvements or tool enhancements, contributing ideas to improve user experience and service efficiency.
- Governance & Security: Ensure the platform is secure and compliant with organizational policies and industry regulations. Implement role-based access controls, data retention rules, and audit routines. Work closely with governance teams to enforce development standards, review changes for compliance (e.g., ITIL alignment, HIPAA or data protection requirements if applicable), and maintain documentation such as design specs, test plans, and support procedures.
- Collaboration & Knowledge Sharing: Collaborate with process owners, business analysts, developers, and other stakeholders to understand business needs and translate them into ServiceNow solutions. Conduct user training sessions or demos for new features and assist in developing user-friendly documentation and knowledge base articles. Mentor junior team members or administrators by sharing best practices in ServiceNow development, scripting, and problem-solving. Engage with the broader ServiceNow community (forums, conferences, user groups) to stay current with platform capabilities and bring back insights to benefit the team. Together, these responsibilities ensure that our ServiceNow environment continuously evolves to meet organizational needs, driving digital transformation and operational excellence across the company.
Preferred Qualifications
- Education & Experience: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). 5 years of hands-on experience in ServiceNow administration and/or development, with a track record of managing platform configurations, updates, and integrations in a production environment.
- ServiceNow Certification: ServiceNow Certified System Administrator (CSA) credential (strongly preferred). Additional certifications such as ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (ITSM or other module) are a plus, demonstrating deeper platform expertise.
- Technical Skills: Proficiency in JavaScript and familiarity with ServiceNow’s scripting engines (Glide API) to create advanced business rules, client scripts, and script includes. Experience building workflows and automation using Flow Designer and knowledge of ServiceNow’s configuration tools (UI Actions, Notifications, etc.). Skilled in using ServiceNow’s Automated Test Framework (ATF) or similar testing/QA tools to develop and run tests for new features and updates. Comfortable working with web technologies (HTML/CSS, REST/SOAP web services) for integrations and portal customization.
- ITSM/Process Knowledge: Solid understanding of IT Service Management processes (Incident, Problem, Change, Request Fulfillment) and familiarity with frameworks like ITIL. Experience configuring or supporting ITSM modules on ServiceNow (e.g., Service Catalog, CMDB, Knowledge Management). Exposure to additional ServiceNow product areas such as IT Operations Management (Discovery, Service Mapping), HR Service Delivery, or Security Operations is beneficial.
- Analytical & Soft Skills: Strong analytical and problem-solving abilities with keen attention to detail, especially in diagnosing platform issues and ensuring quality solutions. Excellent communication skills, with the ability to work collaboratively in a team and communicate technical concepts to non-technical stakeholders clearly. Experience working in Agile/Scrum development environments is a plus. A self-starter attitude with a passion for continuous learning and a mindset for delivering an exceptional employee user experience through the ServiceNow platform.
Minimum Qualifications
- Education: Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Information Systems, or a related field, OR an equivalent combination of education and experience.
- Experience: 5+ years of hands-on experience administering or engineering enterprise systems or workflow platforms in a production environment.
- Demonstrated experience managing platform configurations, upgrades, access controls, and integrations.
- Experience supporting enterprise-scale user populations and mission-critical business processes.
- Knowledge, Skills, and Abilities (Required): Advanced knowledge of enterprise systems administration and configuration. Experience managing users, roles, permissions, and access controls. Ability to design and implement workflows, automation, and system enhancements. Strong troubleshooting and root-cause analysis skills for complex system issues. Experience leading upgrades, releases, and system testing activities. Strong analytical, organizational, and problem-solving skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Ability to manage multiple priorities in a complex enterprise environment.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
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Get Access To All JobsTips for Finding Project Administrator Jobs at Emory Healthcare Jobs
Align Your Credentials to Healthcare PM Standards
Emory Healthcare's Project Administrator roles typically require documented experience coordinating multi-stakeholder initiatives in clinical or hospital settings. A PMP certification or healthcare-specific project management coursework strengthens your profile significantly before you apply.
Target Roles Within Emory's Larger Initiatives
Emory Healthcare regularly runs system-wide transformation projects tied to EHR implementations, compliance programs, and facility expansions. Applying to openings attached to these ongoing programs increases your chances of landing a role with a longer sponsorship runway.
Verify Your OPT or CPT Timing Against Start Dates
If you're on F-1 status, confirm your OPT start date aligns with Emory Healthcare's typical onboarding cycles. A gap between your authorization period and the role's start date can complicate an otherwise straightforward offer, so map your I-20 end dates before accepting.
Ask Specifically About H-1B Filing Timelines at Offer
Once you receive an offer, clarify whether Emory Healthcare's legal team files in the April cap season or uses a cap-exempt pathway. Academic medical centers can qualify for cap-exempt status, which means your H-1B could be filed any time of year rather than waiting for the lottery.
Use Migrate Mate to Filter Project Administrator Openings
Sorting through Emory Healthcare's open roles by sponsorship type saves time when you're tracking down positions that explicitly support H-1B or TN candidates. Migrate Mate lets you filter Emory Healthcare's Project Administrator listings by visa type so you're not applying blind.
Prepare Your PERM Documentation Early for Long-Term Paths
If Emory Healthcare begins a PERM-based Green Card process for your Project Administrator role, DOL requires detailed proof of your qualifications matching the role's requirements. Gather transcripts, employment verification letters, and performance records before your employer initiates the audit-ready filing.
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Find Project Administrator at Emory Healthcare JobsFrequently Asked Questions
Does Emory Healthcare sponsor H-1B visas for Project Administrators?
Yes, Emory Healthcare sponsors H-1B visas for Project Administrator roles. As a large academic medical system, Emory may qualify for cap-exempt H-1B filing status, which means petitions can be submitted to USCIS year-round rather than being limited to the April lottery window. Confirm cap-exempt eligibility directly with Emory's HR or legal team once you reach the offer stage.
Which visa types are commonly used for Project Administrator roles at Emory Healthcare?
Project Administrator candidates at Emory Healthcare most commonly use H-1B, F-1 OPT, and TN visas. F-1 CPT is an option for students completing degree programs with a practicum component. Emory also supports EB-2 and EB-3 Green Card sponsorship for longer-term hires, and J-1 exchange visitor status is used in specific research or training-track roles within the health system.
How do I apply for Project Administrator jobs at Emory Healthcare?
Search for open Project Administrator positions directly through Emory Healthcare's careers portal, or use Migrate Mate to filter Emory Healthcare listings by visa sponsorship type so you're only seeing roles that match your authorization status. Tailor your application to highlight experience coordinating healthcare operations, cross-functional teams, or clinical program management, as these map directly to what Emory's hiring managers look for in this function.
What qualifications does Emory Healthcare expect for Project Administrator positions?
Most Project Administrator roles at Emory Healthcare require a bachelor's degree in a related field such as healthcare administration, public health, or business, combined with hands-on experience managing projects in a clinical or hospital environment. Familiarity with EHR systems, compliance workflows, and multi-department coordination is frequently listed. A PMP certification or equivalent is often preferred for mid-level and senior postings.
How do I navigate the sponsorship timeline as a Project Administrator candidate at Emory Healthcare?
If you're on F-1 OPT, your authorization window is your most urgent constraint. OPT runs for 12 months, with a 24-month STEM extension available if your degree qualifies. Emory Healthcare will need time to prepare and file an H-1B petition before your OPT expires, so raise sponsorship explicitly during the offer negotiation stage. For TN candidates, renewal is employer-initiated and tied to continued employment, so keep your role documentation current.
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