Customer Success Jobs at EvenUp with Visa Sponsorship
EvenUp's Customer Success roles sit at the intersection of legal tech and client outcomes, working with law firms to drive adoption and results. The company has a track record of sponsoring work visas for this function, making it a viable target if you're on F-1 OPT, TN, or H-1B status.
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Get Access To All JobsINTRODUCTION
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.
ROLE AND RESPONSIBILITIES
Our team is seeking a Senior Product Manager to lead our Launch Experience team, driving the development of our customer onboarding tools and experience. In this role, you will work with both internal and external customers to create a fast and accurate onboarding process.
What you'll do:
- Understand internal and external user needs through qualitative and quantitative approaches; use your deep user understanding to build new products and features that are broadly and deeply adopted by users.
- Become the expert on our customers’ legacy systems and how we can apply cutting-edge AI capabilities to ingest and map data to EvenUp’s products.
- Collaborate with a highly skilled team of engineers, designers, data scientists, machine learning researchers, and others to ship high-quality features, with high velocity.
- Collaborate with highly-skilled leaders across product marketing, sales, customer success, and operations to ensure seamless user experiences during new feature launches and customer onboardings, using feedback to refine designs continuously.
- Influence company strategy; translate strategy into tactics; execute on tactics with a high degree of accountability and velocity in cross-functional sprints.
BASIC QUALIFICATIONS
What we look for:
- At least 4 years of experience in B2B product management, in a high growth environment.
- An optimization mindset: you’re excited by automating and ops and data-intensive process.
- Experience working on complex workflow products, such as document or artifact generation, decision-support tools, data manipulation tools, or sophisticated external business tools.
- Strong qualitative user research skills to uncover customer pain points and drive product decisions.
- Excellent quantitative skills, including a passion for SQL and data-driven storytelling.
- A growth-focused, execution-driven mindset, with the ability to prioritize, experiment, and iterate quickly to achieve measurable results.
- Ability to thrive in a fast-paced, high-growth environment and adapt to rapidly evolving business needs.
- Bonus: AI/ML product experience, with a strong understanding of how to leverage machine learning to drive user value.
COMPENSATION
All full-time employees will receive a competitive total compensation package, including salary and equity (stock options).
- The base compensation for this role is $177,650 - $209,000 USD or $127,500 - $185,000 CAD.
The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.
NOTICE TO CANDIDATES:
EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no-reply@canditech.io email addresses.
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.
If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.
BENEFITS & PERKS
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
Please note the above benefits & perks are for full-time employees
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Range: $177,650 - $209,000
INTRODUCTION
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.
ROLE AND RESPONSIBILITIES
Our team is seeking a Senior Product Manager to lead our Launch Experience team, driving the development of our customer onboarding tools and experience. In this role, you will work with both internal and external customers to create a fast and accurate onboarding process.
What you'll do:
- Understand internal and external user needs through qualitative and quantitative approaches; use your deep user understanding to build new products and features that are broadly and deeply adopted by users.
- Become the expert on our customers’ legacy systems and how we can apply cutting-edge AI capabilities to ingest and map data to EvenUp’s products.
- Collaborate with a highly skilled team of engineers, designers, data scientists, machine learning researchers, and others to ship high-quality features, with high velocity.
- Collaborate with highly-skilled leaders across product marketing, sales, customer success, and operations to ensure seamless user experiences during new feature launches and customer onboardings, using feedback to refine designs continuously.
- Influence company strategy; translate strategy into tactics; execute on tactics with a high degree of accountability and velocity in cross-functional sprints.
BASIC QUALIFICATIONS
What we look for:
- At least 4 years of experience in B2B product management, in a high growth environment.
- An optimization mindset: you’re excited by automating and ops and data-intensive process.
- Experience working on complex workflow products, such as document or artifact generation, decision-support tools, data manipulation tools, or sophisticated external business tools.
- Strong qualitative user research skills to uncover customer pain points and drive product decisions.
- Excellent quantitative skills, including a passion for SQL and data-driven storytelling.
- A growth-focused, execution-driven mindset, with the ability to prioritize, experiment, and iterate quickly to achieve measurable results.
- Ability to thrive in a fast-paced, high-growth environment and adapt to rapidly evolving business needs.
- Bonus: AI/ML product experience, with a strong understanding of how to leverage machine learning to drive user value.
COMPENSATION
All full-time employees will receive a competitive total compensation package, including salary and equity (stock options).
- The base compensation for this role is $177,650 - $209,000 USD or $127,500 - $185,000 CAD.
The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.
NOTICE TO CANDIDATES:
EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no-reply@canditech.io email addresses.
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.
If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.
BENEFITS & PERKS
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
Please note the above benefits & perks are for full-time employees
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Range: $177,650 - $209,000
See all 22+ Customer Success at EvenUp jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at EvenUp Jobs
Frame your CS experience around legal tech outcomes
EvenUp serves personal injury law firms, so highlight any experience with SaaS onboarding, client retention, or workflow adoption in regulated or professional services industries. Generic CS experience reads weaker than a targeted narrative.
Align your application timing with H-1B cap season
If you'll need H-1B sponsorship, target EvenUp's hiring cycle so an offer lands before the April 1 USCIS registration window. A Customer Success role with a start date aligned to October 1 cap activation avoids costly status gaps.
Search verified sponsoring employers on Migrate Mate
Filter for Customer Success openings at EvenUp specifically by using Migrate Mate, which surfaces roles from employers with documented H-1B and OPT sponsorship history, saving you from applying to postings with no real pathway.
Prepare a degree-to-role narrative for specialty occupation
USCIS scrutinizes whether Customer Success roles meet specialty occupation standards. Connect your bachelor's degree in business, communications, or a technical field directly to the specific duties in EvenUp's job description before your offer letter stage.
Customer Success at EvenUp jobs are hiring across the US. Find yours.
Find Customer Success at EvenUp JobsFrequently Asked Questions
Does EvenUp sponsor H-1B visas for Customer Success?
Yes, EvenUp has sponsored H-1B visas for employees including in customer-facing roles. That said, sponsorship is evaluated per role and per candidate. Customer Success positions at EvenUp typically require demonstrating specialty occupation status, meaning your degree and the job's duties need to align clearly. Discussing sponsorship directly with the recruiter early in the process helps clarify whether a specific opening qualifies.
Which visa types are commonly used for Customer Success roles at EvenUp?
EvenUp sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas. For Customer Success roles, F-1 OPT and STEM OPT extensions are the most common pathway for recent graduates, while TN status is available for Canadian and Mexican nationals in qualifying categories such as management consultant or computer systems analyst, depending on the role's defined duties.
How do I apply for Customer Success jobs at EvenUp?
Applications go through EvenUp's careers page, where Customer Success openings are listed by team and seniority level. To find roles filtered by visa sponsorship eligibility and track record, browse EvenUp's open positions on Migrate Mate. Tailor your resume to reflect client onboarding, product adoption metrics, and any experience with legal or professional services software before submitting.
What qualifications does EvenUp expect for Customer Success roles?
EvenUp typically looks for experience managing SaaS customer relationships, strong written and verbal communication, and comfort working with law firm clients or other professional services teams. For visa sponsorship purposes, a bachelor's degree in a relevant field such as business, communications, or information systems strengthens the specialty occupation case USCIS requires for H-1B petitions.
How do I plan my timeline if I need EvenUp to sponsor my visa?
Timeline depends on your current status. F-1 OPT holders should account for up to 90 days of USCIS processing before their authorization card arrives. If you need an H-1B, the cap registration window opens in March each year, with employment starting no earlier than October 1. Starting conversations with EvenUp recruiters about sponsorship in the first interview round avoids surprises later in the process.
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