Customer Service Jobs at First Student with Visa Sponsorship
Customer Service roles at First Student keep bus networks running for millions of students across North America, handling route inquiries, parent communications, and district coordination. First Student has pursued employment-based sponsorship for this function, making it a real option for qualified international candidates targeting the transportation sector.
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Get Access To All JobsNow Hiring: Assistant Transportation Manager - Providence, RI
At First Student, our Assistant Transportation Managers are a constant reflection of our company's commitment to safety and customer service. The Assistant Transportation Manager is responsible for assisting the Location Manager in supervising daily operations, monitoring performance, identifying safety concerns, and resolving issues while ensuring all routes run safely and efficiently.
This position supports the following school partners:
Providence School Department, R.I.D.E., The Learning Community, PVD Prep, Hope Academy, Nuestro Mundo Charter School, and The Met School, and oversees a large team of drivers, monitors, and operational staff.
Position Details
- Location: Providence, RI
- Salary Range: $65,000 - $70,000 (based on experience)
- Schedule: Monday-Friday, 6:00 AM - 5:00 PM
- Bonus: Eligible for up to 10% STIP annual target
Why Join First Student?
- Tremendous career advancement opportunities across North America
- Positive and team-oriented environment focused on safety and collaboration
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Paid holidays, vacation, and personal time
- Stability and growth with the largest school transportation provider in North America
Key Responsibilities
- Assist the Location Manager with daily operations and staff supervision
- Ensure home-to-school routes are covered efficiently and on time
- Communicate with drivers and dispatch regarding attendance, performance, and daily challenges
- Monitor driver safety and conduct Injury Prevention (IP) contacts
- Investigate and resolve parent, school, or client concerns in a timely manner
- Ensure proper assignment of spare drivers and vehicles to maintain service levels
- Support recruiting, onboarding, and development of employees
- Audit and process athletic trip invoices per company guidelines
- Assist with union-related matters, including grievances (if applicable)
- Build and maintain strong relationships with school district partners and internal teams
Experience & Skills Required
- High school diploma or equivalent (Bachelor's degree preferred)
- 3-5 years of transportation experience and 2-3 years of supervisory experience
- Strong leadership, organizational, and time-management skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Working knowledge of vehicle maintenance and shop operations
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to work extended hours as needed
- Must have a reliable vehicle to travel within the service area
Why First Student?
First Student's commitment to putting our customers first, dedication to safety, and focus on dependable service create a workplace where you can succeed. With over 120,000 employees across North America, we offer stability, growth, and industry-leading training.
Apply today to join our team!
At First Student, our commitment to safety, dependability, and customer care creates an environment where you can thrive. With more than 120,000 employees across North America, we offer stability, growth, and exceptional training.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request.
Now Hiring: Assistant Transportation Manager - Providence, RI
At First Student, our Assistant Transportation Managers are a constant reflection of our company's commitment to safety and customer service. The Assistant Transportation Manager is responsible for assisting the Location Manager in supervising daily operations, monitoring performance, identifying safety concerns, and resolving issues while ensuring all routes run safely and efficiently.
This position supports the following school partners:
Providence School Department, R.I.D.E., The Learning Community, PVD Prep, Hope Academy, Nuestro Mundo Charter School, and The Met School, and oversees a large team of drivers, monitors, and operational staff.
Position Details
- Location: Providence, RI
- Salary Range: $65,000 - $70,000 (based on experience)
- Schedule: Monday-Friday, 6:00 AM - 5:00 PM
- Bonus: Eligible for up to 10% STIP annual target
Why Join First Student?
- Tremendous career advancement opportunities across North America
- Positive and team-oriented environment focused on safety and collaboration
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Paid holidays, vacation, and personal time
- Stability and growth with the largest school transportation provider in North America
Key Responsibilities
- Assist the Location Manager with daily operations and staff supervision
- Ensure home-to-school routes are covered efficiently and on time
- Communicate with drivers and dispatch regarding attendance, performance, and daily challenges
- Monitor driver safety and conduct Injury Prevention (IP) contacts
- Investigate and resolve parent, school, or client concerns in a timely manner
- Ensure proper assignment of spare drivers and vehicles to maintain service levels
- Support recruiting, onboarding, and development of employees
- Audit and process athletic trip invoices per company guidelines
- Assist with union-related matters, including grievances (if applicable)
- Build and maintain strong relationships with school district partners and internal teams
Experience & Skills Required
- High school diploma or equivalent (Bachelor's degree preferred)
- 3-5 years of transportation experience and 2-3 years of supervisory experience
- Strong leadership, organizational, and time-management skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Working knowledge of vehicle maintenance and shop operations
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to work extended hours as needed
- Must have a reliable vehicle to travel within the service area
Why First Student?
First Student's commitment to putting our customers first, dedication to safety, and focus on dependable service create a workplace where you can succeed. With over 120,000 employees across North America, we offer stability, growth, and industry-leading training.
Apply today to join our team!
At First Student, our commitment to safety, dependability, and customer care creates an environment where you can thrive. With more than 120,000 employees across North America, we offer stability, growth, and exceptional training.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request.
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Get Access To All JobsTips for Finding Customer Service Jobs at First Student Jobs
Frame your experience around fleet operations
First Student's customer service teams field calls about bus routing, delays, and driver dispatch. Highlight any background in transport coordination, logistics call centers, or multi-shift scheduling in your resume to align with what hiring managers are actually looking for.
Target districts with high route density
First Student operates contracts across hundreds of school districts. Roles in larger metro markets tend to have more hiring activity and more established HR processes, which matters when you need an employer familiar with navigating an employment-based petition.
Clarify your visa category fit early
Customer Service roles at First Student have been sponsored under EB-2 and EB-3 pathways. Before your first interview, confirm with the recruiter whether the role requires a bachelor's degree or qualifies through progressive work experience under EB-3's less stringent standard.
Prepare for PERM before the offer stage
EB-2 and EB-3 sponsorship at employers like First Student requires the DOL's PERM labor certification process. Gather employment verification letters, transcripts, and any professional references now. Delays in documentation after an offer can push PERM timelines significantly.
Ask about in-house legal support during hiring
Large transportation contractors often use dedicated immigration counsel to manage PERM filings. Ask the HR team during the offer stage whether immigration legal fees are covered and who manages USCIS correspondence, so there are no surprises after you accept.
Use Migrate Mate to find open roles
Customer Service openings at First Student are spread across dozens of regional locations and post frequently. Search Migrate Mate to filter active roles at First Student that align with your sponsorship eligibility, so you're applying to positions with a real pathway.
Customer Service at First Student jobs are hiring across the US. Find yours.
Find Customer Service at First Student JobsFrequently Asked Questions
Does First Student sponsor H-1B visas for Customer Service?
First Student's sponsorship activity for Customer Service roles has been documented under employment-based immigrant visa categories, specifically EB-2 and EB-3, rather than the H-1B nonimmigrant classification. If you're currently on an H-1B and exploring a transfer, confirm with their HR team whether the specific role you're targeting supports that status, as it varies by position and location.
Which visa types are commonly used for Customer Service roles at First Student?
Customer Service positions at First Student have been supported through EB-2 and EB-3 immigrant visa categories, both of which require the employer to complete a PERM labor certification through the Department of Labor before USCIS can adjudicate the petition. EB-3 is the more common pathway for roles that qualify through work experience rather than advanced degrees, which suits many customer service positions in transportation operations.
What qualifications or experience are expected for Customer Service roles at First Student?
Most Customer Service roles at First Student involve handling route inquiries, communicating with school district contacts, and coordinating with dispatch teams. Candidates with experience in transportation, logistics, or high-volume call center environments have a stronger fit. Bilingual ability, particularly Spanish, is frequently valued given the demographics of the communities First Student serves across its U.S. operations.
How do I apply for Customer Service jobs at First Student?
You can browse and apply for Customer Service openings at First Student through Migrate Mate, which surfaces roles with documented sponsorship history so you can focus your search on positions with a real immigration pathway. When applying, tailor your application to reflect experience with transportation workflows or community-facing communication, and be upfront about your visa status early in the process to avoid mismatches later.
How long does the sponsorship process take for an EB-3 role at First Student?
The EB-3 process starts with PERM labor certification through the DOL, which typically takes six to eighteen months depending on audit risk and case complexity. After PERM approval, your employer files an I-140 petition with USCIS. If your priority date is current under the visa bulletin, you can proceed to adjust status or consular processing. Total timelines vary significantly based on your country of birth and current backlog.
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