Customer Service Management Jobs at Flexport with Visa Sponsorship
Customer Service Management roles at Flexport sit at the intersection of global logistics operations and client relationships, requiring professionals who can manage complexity across time zones and supply chains. Flexport has a consistent track record of sponsoring international talent for these positions across multiple visa categories.
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Get Access To All JobsAbout Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Help Facilitate Our Clients’ Duty Recovery Efforts
The opportunity: Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Associate to join our Drawback team. In this role, you’ll be responsible for helping us build the next generation of drawback services by optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.
You will:
- Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs
- Manage the day-to-day drawback operations for multiple clients
- Onboard and work on initial claims for new drawback clients by meeting with them, developing internal and external SOPs and walking the clients through what is needed to have a robust and complete drawback solution
- Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally
- Analyze import, export, manufacturing, and other business documents and data
- Proactively investigate drawback recovery enhancements
- Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth
- Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
- Manage and maintain import, export, and other client and claim databases
- Work to ensure compliance with drawback and other regulations
- Assist Associate team members learning and development by providing opportunities to shadow with client onboarding and communication for first filing clients
- Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions
- Troubleshoot and resolve any issues or challenges that arise during software development and implementation
- Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions
- Contribute to the continuous improvement of duty drawback processes and workflows
- Provide training to both associates and analysts on the drawback team to help with development and growth of the overall organization
- Assist Associate Managers in overseeing the open projects to ensure consistent communication and project updates for clients allowing for best in class service given to all clients
You should have:
- Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills
- Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
- Familiarity with large sets of data
- Mastery of email communication. You keep the inbox at zero
- High level of computer literacy. No paper. All digital
- 3-5 years of experience in duty drawback program implementation and account management
- Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred
- Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.
The US base salary range for this position (this does not include bonus, equity and benefits): $73,920 - $92,400 USD
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Help Facilitate Our Clients’ Duty Recovery Efforts
The opportunity: Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Associate to join our Drawback team. In this role, you’ll be responsible for helping us build the next generation of drawback services by optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.
You will:
- Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs
- Manage the day-to-day drawback operations for multiple clients
- Onboard and work on initial claims for new drawback clients by meeting with them, developing internal and external SOPs and walking the clients through what is needed to have a robust and complete drawback solution
- Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally
- Analyze import, export, manufacturing, and other business documents and data
- Proactively investigate drawback recovery enhancements
- Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth
- Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
- Manage and maintain import, export, and other client and claim databases
- Work to ensure compliance with drawback and other regulations
- Assist Associate team members learning and development by providing opportunities to shadow with client onboarding and communication for first filing clients
- Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions
- Troubleshoot and resolve any issues or challenges that arise during software development and implementation
- Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions
- Contribute to the continuous improvement of duty drawback processes and workflows
- Provide training to both associates and analysts on the drawback team to help with development and growth of the overall organization
- Assist Associate Managers in overseeing the open projects to ensure consistent communication and project updates for clients allowing for best in class service given to all clients
You should have:
- Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills
- Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
- Familiarity with large sets of data
- Mastery of email communication. You keep the inbox at zero
- High level of computer literacy. No paper. All digital
- 3-5 years of experience in duty drawback program implementation and account management
- Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred
- Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.
The US base salary range for this position (this does not include bonus, equity and benefits): $73,920 - $92,400 USD
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Flexport Jobs
Frame logistics experience in visa-ready terms
When preparing your resume, document your experience managing freight operations, customs workflows, or carrier escalations in ways that map to H-1B specialty occupation criteria. A degree in supply chain, operations, or business logistics strengthens your petition considerably.
Target Flexport roles tied to freight verticals
Flexport organizes customer service teams around specific freight modes, such as ocean, air, and customs brokerage. Applying to roles that match your vertical experience makes your candidacy more specific and signals genuine operational fit to hiring managers.
Clarify OPT and CPT eligibility before applying
Flexport hires on F-1 OPT and CPT for customer service management roles, but your program must align with the job function. Confirm your STEM OPT eligibility early since logistics and operations degrees increasingly qualify, extending your authorized work period to 36 months.
Ask about sponsorship timing during the offer stage
Flexport can file H-1B petitions on your behalf before your OPT expires, but USCIS processing timelines mean you need to raise sponsorship intent before an offer is finalized, not after. Ask your recruiter directly whether the role has been sponsored before.
Use Migrate Mate to surface open Flexport roles
Flexport's customer service management openings are not always easy to track across job boards. Use Migrate Mate to browse verified, sponsorship-confirmed listings at Flexport, filtered specifically for the visa types you hold or are targeting.
Understand how TN status applies to your background
Canadian and Mexican nationals in customer service management may qualify for TN status under management consultant or logistics-related categories, depending on how the role is defined. Review the DOL occupational category your Flexport job falls under before pursuing this route.
Customer Service Management at Flexport jobs are hiring across the US. Find yours.
Find Customer Service Management at Flexport JobsFrequently Asked Questions
Does Flexport sponsor H-1B visas for Customer Service Managements?
Yes, Flexport sponsors H-1B visas for Customer Service Management roles. These positions typically qualify as specialty occupations when tied to supply chain operations, freight logistics, or customs management and supported by a relevant bachelor's degree. Sponsorship is generally initiated after a job offer is extended, so raising the topic early in the recruiting process helps align expectations on both sides.
How do I apply for Customer Service Management jobs at Flexport?
You can apply directly through Flexport's careers page or find verified sponsorship-eligible openings through Migrate Mate, which filters roles by visa type so you can target positions that match your current status. When applying, tailor your application to the specific freight mode or regional team the role supports, as Flexport's customer service organization is structured around those verticals.
Which visa types does Flexport commonly use for Customer Service Management roles?
Flexport sponsors H-1B visas as the primary work authorization path for Customer Service Management roles. F-1 OPT and CPT are used for candidates earlier in their careers, and TN status is an option for qualifying Canadian and Mexican nationals. For longer-term employment, Flexport has also supported EB-2 and EB-3 Green Card sponsorship, which typically follows several years of employment.
What qualifications does Flexport expect for Customer Service Management positions?
Flexport generally looks for candidates with a bachelor's degree in supply chain management, logistics, business operations, or a related field. Hands-on experience managing client accounts in freight forwarding, customs brokerage, or international trade is highly valued. Familiarity with logistics software platforms and experience coordinating across ocean or air freight operations strengthens your candidacy, particularly for roles tied to specific freight verticals within their customer service organization.
How do I time my visa sponsorship process when pursuing a role at Flexport?
If you're on F-1 OPT, the key deadline is the H-1B cap registration window, which opens in March each year for an October 1 start date. If Flexport extends you an offer before that window, they can register you in the lottery on your behalf. For candidates already in H-1B status elsewhere, a transfer filing can begin as soon as Flexport submits the petition, allowing you to start work without waiting for approval under portability rules.
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