Customer Service Jobs at Florida State University with Visa Sponsorship
Customer Service roles at Florida State University span student services, enrollment support, and administrative functions across a large public research institution. FSU has a consistent record of sponsoring international workers in service-oriented roles, making it a practical target if you're navigating work authorization.
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Responsibilities
This role supports Opening Nights by coordinating volunteers, improving patron experience operations, maintaining patron data and reporting in the CRM/ticketing system, and handling key payables/financial processes to ensure events run smoothly.
- Volunteer management: recruit, train, schedule, and supervise volunteers; manage scanners/attendance and volunteer software.
- Financial processing: create purchase orders/payment requests, monitor workflow, and route expenses to correct funding sources (E&G, Foundation, Auxiliary), flagging budget issues.
- Data management & analysis: maintain patron demographic/behavioral data in Tessitura (or current CRM), track engagement, and report on attendance/membership/satisfaction; run pre/post-event communications and surveys.
- Patron experience & operations: refine event protocols, coordinate parking/venue readiness, track patron issues, manage patron services budget, and support ADA compliance.
Qualifications
Bachelor's degree and four years experience related to cultural arts services or a combination of post high school education and experience equal to eight years.
Contact Info
Kevin Maynard, kmaynard@fsu.edu
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
Anticipated starting salary in the low-50s to low-60s, commensurate with education and experience.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Department
Responsibilities
This role supports Opening Nights by coordinating volunteers, improving patron experience operations, maintaining patron data and reporting in the CRM/ticketing system, and handling key payables/financial processes to ensure events run smoothly.
- Volunteer management: recruit, train, schedule, and supervise volunteers; manage scanners/attendance and volunteer software.
- Financial processing: create purchase orders/payment requests, monitor workflow, and route expenses to correct funding sources (E&G, Foundation, Auxiliary), flagging budget issues.
- Data management & analysis: maintain patron demographic/behavioral data in Tessitura (or current CRM), track engagement, and report on attendance/membership/satisfaction; run pre/post-event communications and surveys.
- Patron experience & operations: refine event protocols, coordinate parking/venue readiness, track patron issues, manage patron services budget, and support ADA compliance.
Qualifications
Bachelor's degree and four years experience related to cultural arts services or a combination of post high school education and experience equal to eight years.
Contact Info
Kevin Maynard, kmaynard@fsu.edu
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
Anticipated starting salary in the low-50s to low-60s, commensurate with education and experience.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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Get Access To All JobsTips for Finding Customer Service Jobs at Florida State University Jobs
Align your credentials with FSU's service roles
Customer Service positions at universities often require documentation of communication-focused experience or degrees. Gather reference letters and transcripts early, since FSU's HR process for sponsored roles moves faster once your file is complete.
Target FSU's student-facing departments directly
Enrollment Services, the Registrar's Office, and Financial Aid consistently hire for customer-facing roles. Applying to these units specifically increases your chances of landing a position within a department familiar with sponsoring international staff.
Ask HR about the H-1B filing calendar
FSU files H-1B petitions subject to the USCIS annual cap, with a registration window each March. Knowing this lets you time your application and offer acceptance so sponsorship paperwork can begin without missing the filing cycle.
Use Migrate Mate to filter open FSU Customer Service roles
Searching broadly wastes time. Use Migrate Mate to surface Customer Service openings at FSU that are tagged for visa sponsorship, so you apply only where your work authorization situation is already accounted for.
Prepare for PERM if pursuing permanent residence
FSU sponsors EB-2 and EB-3 green cards for long-term staff, including in administrative and service functions. The DOL's PERM labor certification process requires documented recruitment efforts, so ask about this pathway once you have an established role.
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Find Customer Service at Florida State University JobsFrequently Asked Questions
Does Florida State University sponsor H-1B visas for Customer Service?
Yes, Florida State University sponsors H-1B visas for qualifying Customer Service roles. As a large public university, FSU is an H-1B cap-subject employer, which means petitions are subject to the annual USCIS lottery with a registration window each March. Roles that require a bachelor's degree or higher in a relevant field are most likely to qualify as a specialty occupation under H-1B rules.
How do I apply for Customer Service jobs at Florida State University?
Applications go through FSU's official HR portal, where positions are listed by department. You can also browse FSU Customer Service openings filtered by visa sponsorship eligibility on Migrate Mate, which streamlines the search if you need work authorization. Tailor your application to the specific unit, such as Enrollment Services or the Registrar, since hiring decisions are often made at the department level.
Which visa types does Florida State University commonly use for Customer Service roles?
FSU sponsors several visa categories for Customer Service staff, including H-1B for specialty occupation roles, F-1 OPT and CPT for current or recent students, TN visas for Canadian and Mexican nationals in qualifying occupations, and J-1 exchange visitor status. For staff pursuing long-term employment, FSU also has a track record of supporting EB-2 and EB-3 green card sponsorship through the DOL PERM process.
What qualifications does Florida State University expect for sponsored Customer Service positions?
Expectations vary by role, but most sponsored Customer Service positions at FSU require at minimum a bachelor's degree, particularly where H-1B sponsorship is involved, since USCIS requires the role to qualify as a specialty occupation. Experience in higher education environments, student advising, or administrative support is a strong differentiator. Bilingual skills are increasingly valued in departments serving diverse student populations.
How do I time my application around FSU's sponsorship process?
Timing matters significantly. If you're pursuing an H-1B, FSU must submit a registration during USCIS's March lottery window, with employment potentially starting October 1 if selected. For OPT, your authorization must be active before your start date. Applying to FSU in the fall or early spring gives HR enough runway to initiate sponsorship paperwork before key USCIS deadlines, reducing gaps in your work authorization.
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