Overview

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

• Job Type: Full time
• Work Type: Hybrid

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

Technical Support Operations (TSO) Data Analytics is a fast-paced work environment serving the needs of the greater TSO organization and supporting other organizations like FCSD, MS&S, Lincoln, Model e, and Ford Pro. The TSO Data Analytics team handles reporting and analytics for all TSO initiatives including technician growth and retention, technician training, technician recognition, technical hotline, field escalations, and others. The Data Analytics Developer is primarily responsible for reporting related to each key initiative, including performance-to-objectives at the national level all the way down to individuals in the field. This can include historical performance, current performance-to-objectives, and forecasting. The Data Analytics Developer also supports real-time business decisions/solutions via ad-hoc reporting and other insights.

What you'll do...

• Lead the development and deployment of data products (data sets, dashboards, etc.) as required per the needs of the organization.
• Identify other opportunities to improve the business through data analytics and key insights.
• Identify, connect, process, and organize key data elements from a variety of sources.
• Scale work from minimum viable product/lean delivery to fully automated workflows that are self-sustaining.
• Drive efficiency by reducing dependency on file drops and manual file manipulation by leveraging of database solutions and automation.
• Maintain data and reporting integrity.
• Build with an eye on the global business where possible.
• Provide training and support for data users.

You'll have...

• Bachelor's Degree in Data Analytics or Related field or Equivalent Experience.
• Min of 1-2 years’ experience in Analytics or Data Modelling.
• Thorough understanding of Ford's Technical Support Operations and larger Service Engineering Operations business, preferably through direct work experience.
• Experience using Alteryx, GCP, SQL - or the willingness and dedication to learn.
• Strong communication skills and ability to translate complex information to audiences of diverse levels/backgrounds.
• Analytical skills with attention to detail.
• Proven ability to interface effectively with management and external partners and customers.
• Strong teamwork and collaborative behaviors.
• Process-oriented mindset with an eye for potential efficiencies.

Even better, you may have...

• SEO experience (TSO / dealer experience is desirable).
• Prior experience leveraging data to accomplish analytical tasks.
• Experience using Alteryx, GCP, SQL - or the willingness and dedication to learn.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7-8 and ranges from $86,600-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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