IT Support Jobs at Fortinet with Visa Sponsorship
Fortinet hires IT Support professionals to keep its global cybersecurity infrastructure running, and the company has an established track record of sponsoring work visas for this function. If you're on F-1 OPT, holding a TN, or targeting H-1B sponsorship, Fortinet is a realistic path into the U.S. tech industry.
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Get Access To All JobsINTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business.
In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week.
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
PREFERRED QUALIFICATIONS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
INTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business.
In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week.
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
PREFERRED QUALIFICATIONS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
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Get Access To All JobsTips for Finding IT Support Jobs at Fortinet Jobs
Align Your Certifications With Fortinet's Stack
Fortinet's IT Support roles frequently reference their own NSE certification program alongside CompTIA A+ and ITIL. Having NSE 1 or NSE 2 on your resume signals direct product familiarity, which strengthens both your application and your specialty occupation argument for H-1B petitions.
Target Roles Tied to Fortinet's SOC Teams
IT Support openings that sit adjacent to Fortinet's Security Operations Center tend to carry stronger sponsorship urgency. Search for postings mentioning FortiGate, FortiAnalyzer, or SIEM integration, as these are harder to fill domestically and more likely to move quickly through the LCA and H-1B filing process.
Use Migrate Mate to Filter Fortinet's Open Roles
Fortinet posts IT Support positions across multiple locations at varying seniority levels. Use Migrate Mate to filter specifically for Fortinet roles tagged with your visa type so you're not manually sifting through listings that won't lead to sponsorship.
Start OPT Applications Before Your Cap Date
If you're on F-1 OPT, Fortinet's HR team needs time to verify your Employment Authorization Document through E-Verify before your first day. Apply at least eight to ten weeks before your OPT start date to leave room for onboarding, background checks, and E-Verify confirmation without gaps in work authorization.
Clarify Sponsorship Scope During Offer Negotiations
Fortinet sponsors both H-1B and employment-based Green Card categories, but not every hiring manager knows which applies to your situation. Ask your recruiter directly whether the role is approved for PERM sponsorship, since IT Support positions can qualify under EB-3 if the job duties meet DOL's prevailing wage criteria.
Prepare for H-1B Cap Timing Early in the Process
H-1B registration opens each March for an October 1 start date. If you receive a Fortinet offer in late spring or summer and you're not already cap-exempt, you'll need to bridge on OPT or another status for up to a year. Confirm your current status expiry before accepting an offer to avoid an authorization gap.
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Find IT Support at Fortinet JobsFrequently Asked Questions
Does Fortinet sponsor H-1B visas for IT Support roles?
Yes, Fortinet sponsors H-1B visas for IT Support positions. The company files Labor Condition Applications with the DOL and submits H-1B petitions through USCIS for qualifying roles. Sponsorship is more consistent for positions requiring specialized skills such as network security administration, FortiGate configuration, or enterprise helpdesk management, where the specialty occupation standard is easier to establish.
Which visa types does Fortinet commonly sponsor for IT Support positions?
Fortinet sponsors H-1B, TN, and F-1 OPT and CPT for IT Support roles, and supports employment-based Green Card pathways including EB-2 and EB-3 for longer-tenured employees. TN is available to Canadian and Mexican nationals in qualifying technical roles. F-1 OPT requires active work authorization and E-Verify compliance from the employer, which Fortinet maintains.
What qualifications does Fortinet expect for IT Support roles?
Fortinet typically looks for a bachelor's degree in computer science, information technology, or a related field, combined with hands-on experience supporting enterprise network environments. Familiarity with Fortinet's own product suite, including FortiGate firewalls and FortiAnalyzer, is a strong differentiator. Industry certifications such as CompTIA Network+, ITIL Foundation, or Fortinet's NSE program are commonly referenced in job postings.
How do I apply for IT Support jobs at Fortinet?
You can browse and apply for IT Support roles at Fortinet directly through their careers portal, or use Migrate Mate to filter Fortinet openings by visa sponsorship type so you only see roles relevant to your immigration status. When applying, tailor your resume to the specific product environment listed in the posting and confirm visa sponsorship availability with the recruiter before advancing through later interview rounds.
How do I plan my timeline if Fortinet offers me an IT Support role?
Timeline depends on your current status. TN visas can be processed at the border with same-day approval for Canadian citizens. H-1B sponsorship follows USCIS's annual cap cycle, with registration in March and an October 1 start date. If you're on OPT, confirm your authorization end date before accepting, since Fortinet will need time for E-Verify onboarding and any cap-gap periods need to be accounted for in advance.
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