Customer Support Jobs at GFT with Visa Sponsorship
GFT's Customer Support roles sit at the intersection of financial technology and client experience, supporting global software products and enterprise clients. GFT has sponsored H-1B visas for this function, making it a viable target for international candidates with client-facing experience in technology environments.
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Get Access To All JobsINTRODUCTION
GFT is seeking a Senior Proposal Specialist to join our BD&M team within the MidAtlantic! In this role, you will apply strategic thinking, creative problem-solving, and strong organizational skills to support pursuits for our GIS teams. The position can be based in Mechanicsburg, Philadelphia, Valley Forge, Towson, and Owings Mills!
This role blends proposal leadership, capture planning, interview development, and client service—and offers opportunities to mentor junior staff, contribute to process improvements, and help shape the future of our business development efforts.
GFT Shared Service Services team, which includes Human Resources, Legal, Accounting & Finance, IT Services and Marketing & Communications, are essential for managing and supporting the company's global operations. Shared Services are part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.
ROLE AND RESPONSIBILITIES
What you’ll be challenged to do:
The Senior Proposal Specialist manages proposals and presentations, provides capture support, and may assist with client management support. The position supports one or more regional business lines or a global business line.
In this capacity, the successful candidate will be responsible for the following:
The Senior Proposal Specialist will lead the planning, development, and delivery of compelling, compliant, and client-focused proposals, qualifications, and presentations. You will collaborate with technical teams, subject matter experts, and marketing resources to craft materials that win.
Capture Planning
- Lead standard- and strategic-level pursuits, driving capture kick-offs, follow-up meetings, and early positioning discussions.
- Conduct research into clients, competitors, and markets to inform win themes and pursuit strategies.
- Draft pre-RFP content to support strategic positioning.
- Determine resource needs for assigned pursuits.
- Collaborate with BD leadership to ensure consistent implementation of best practices.
Proposal Management
- Lead complex proposals from initial request to final submission.
- Analyze SOQs/RFPs to prepare compliance matrices, schedules, and outlines.
- Facilitate and participate in kick-off meetings, milestone reviews, and client debriefs.
- Develop client-focused proposal sections including cover letters, executive summaries, personnel bios, project descriptions, firm overviews, and subconsultant qualifications.
- Edit technical approaches for narrative clarity, structure, and alignment with visual messaging.
- Partner with graphic designers to develop custom visuals and infographics that reinforce win themes.
- Coordinate and prepare interview teams, including scheduling, content preparation, and rehearsals.
- Track all opportunities and deliverables in CRM.
Client Service Team Support
- Support Tier I client management activities in collaboration with BD Client Service Leaders; serve as BD Partner for Tier II/III clients.
- Conduct client research (contract awards, budgets, press coverage, events) to inform pursuit strategies.
- Prepare client meeting materials, capabilities briefings, and targeted marketing collateral.
BD Data, Processes & Innovation
- Participate in or lead working groups focused on improving BD systems, processes, and tools.
- Use approved AI tools for writing, research, and proposal efficiency; collaborate with leadership on new use cases.
Collaboration & Mentorship
- Manage communications, delegate tasks, and monitor progress to ensure deadlines are met.
- Mentor junior BD staff, providing feedback and coaching to support their professional growth.
- Foster a collaborative, inclusive team culture that values quality, consistency, and best practices.
BASIC QUALIFICATIONS
Normally a 4-year degree required in English, marketing, journalism, communications, or applicable field is required.
PREFERRED QUALIFICATIONS
- Minimum of 5 years of combined prior proposal experience in geospatial and/or information technology proposals in the AEC industry leading, coordinating, planning, and developing proposals and qualifications, including section writing experience.
- Excellent inter-personal and communication skills.
- Able to work with some degree of independence to execute proposal lifecycle.
- Proficiency in Microsoft Office Suite and CRM tools; experience with Adobe InDesign preferred.
COMPENSATION
- Salary Range: $80,000 - $95,000. Salary is dependent upon experience and geographic location.
FEATURED BENEFITS
- Remote work environment.
- Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
- Tax-deferred 401(k) savings plan.
- Competitive paid-time-off (PTO) accrual.
- Tuition reimbursement for continued education.
- Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
- Incentive compensation for eligible positions.
LOCATION
Location: Mechanicsburg ; Philadelphia ; Valley Forge ; Towson ; Owings Mills
WORKING HOURS
Working Hours: 8 AM – 5 PM
EMPLOYMENT STATUS
Employment Status: Full-time - Remote
GFT does require the successful completion of a criminal background check for all advertised positions.
At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.
Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™
GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property of GFT.
INTRODUCTION
GFT is seeking a Senior Proposal Specialist to join our BD&M team within the MidAtlantic! In this role, you will apply strategic thinking, creative problem-solving, and strong organizational skills to support pursuits for our GIS teams. The position can be based in Mechanicsburg, Philadelphia, Valley Forge, Towson, and Owings Mills!
This role blends proposal leadership, capture planning, interview development, and client service—and offers opportunities to mentor junior staff, contribute to process improvements, and help shape the future of our business development efforts.
GFT Shared Service Services team, which includes Human Resources, Legal, Accounting & Finance, IT Services and Marketing & Communications, are essential for managing and supporting the company's global operations. Shared Services are part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.
ROLE AND RESPONSIBILITIES
What you’ll be challenged to do:
The Senior Proposal Specialist manages proposals and presentations, provides capture support, and may assist with client management support. The position supports one or more regional business lines or a global business line.
In this capacity, the successful candidate will be responsible for the following:
The Senior Proposal Specialist will lead the planning, development, and delivery of compelling, compliant, and client-focused proposals, qualifications, and presentations. You will collaborate with technical teams, subject matter experts, and marketing resources to craft materials that win.
Capture Planning
- Lead standard- and strategic-level pursuits, driving capture kick-offs, follow-up meetings, and early positioning discussions.
- Conduct research into clients, competitors, and markets to inform win themes and pursuit strategies.
- Draft pre-RFP content to support strategic positioning.
- Determine resource needs for assigned pursuits.
- Collaborate with BD leadership to ensure consistent implementation of best practices.
Proposal Management
- Lead complex proposals from initial request to final submission.
- Analyze SOQs/RFPs to prepare compliance matrices, schedules, and outlines.
- Facilitate and participate in kick-off meetings, milestone reviews, and client debriefs.
- Develop client-focused proposal sections including cover letters, executive summaries, personnel bios, project descriptions, firm overviews, and subconsultant qualifications.
- Edit technical approaches for narrative clarity, structure, and alignment with visual messaging.
- Partner with graphic designers to develop custom visuals and infographics that reinforce win themes.
- Coordinate and prepare interview teams, including scheduling, content preparation, and rehearsals.
- Track all opportunities and deliverables in CRM.
Client Service Team Support
- Support Tier I client management activities in collaboration with BD Client Service Leaders; serve as BD Partner for Tier II/III clients.
- Conduct client research (contract awards, budgets, press coverage, events) to inform pursuit strategies.
- Prepare client meeting materials, capabilities briefings, and targeted marketing collateral.
BD Data, Processes & Innovation
- Participate in or lead working groups focused on improving BD systems, processes, and tools.
- Use approved AI tools for writing, research, and proposal efficiency; collaborate with leadership on new use cases.
Collaboration & Mentorship
- Manage communications, delegate tasks, and monitor progress to ensure deadlines are met.
- Mentor junior BD staff, providing feedback and coaching to support their professional growth.
- Foster a collaborative, inclusive team culture that values quality, consistency, and best practices.
BASIC QUALIFICATIONS
Normally a 4-year degree required in English, marketing, journalism, communications, or applicable field is required.
PREFERRED QUALIFICATIONS
- Minimum of 5 years of combined prior proposal experience in geospatial and/or information technology proposals in the AEC industry leading, coordinating, planning, and developing proposals and qualifications, including section writing experience.
- Excellent inter-personal and communication skills.
- Able to work with some degree of independence to execute proposal lifecycle.
- Proficiency in Microsoft Office Suite and CRM tools; experience with Adobe InDesign preferred.
COMPENSATION
- Salary Range: $80,000 - $95,000. Salary is dependent upon experience and geographic location.
FEATURED BENEFITS
- Remote work environment.
- Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
- Tax-deferred 401(k) savings plan.
- Competitive paid-time-off (PTO) accrual.
- Tuition reimbursement for continued education.
- Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
- Incentive compensation for eligible positions.
LOCATION
Location: Mechanicsburg ; Philadelphia ; Valley Forge ; Towson ; Owings Mills
WORKING HOURS
Working Hours: 8 AM – 5 PM
EMPLOYMENT STATUS
Employment Status: Full-time - Remote
GFT does require the successful completion of a criminal background check for all advertised positions.
At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.
Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™
GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property of GFT.
See all 22+ Customer Support at GFT jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at GFT Jobs
Frame your experience around technical client support
GFT's Customer Support roles serve enterprise software and fintech clients, not general consumers. Tailor your resume to show experience troubleshooting technical platforms, managing escalations, or supporting B2B clients in a technology environment.
Confirm H-1B eligibility for your specific role
Not every Customer Support title qualifies as a specialty occupation under USCIS standards. Roles requiring a specific bachelor's degree in a technical or business field are stronger candidates than generalist support titles, so clarify the degree requirement with the recruiter early.
Ask the recruiter about petition timing upfront
If you're already in the U.S. on a different visa, ask GFT's hiring team whether they file H-1B petitions for a change of status or require consular processing. The answer affects your timeline and whether you can stay in the U.S. during adjudication.
Use Migrate Mate to track GFT's Customer Support openings
GFT posts Customer Support roles across multiple locations and they fill quickly. Use Migrate Mate to filter for GFT roles that align with your visa situation so you're applying to live openings suited to your sponsorship needs.
Prepare documentation that supports specialty occupation status
Gather transcripts, certifications, and job descriptions from previous employers that show your technical background. USCIS scrutinizes Customer Support petitions closely, so a clear paper trail connecting your degree field to the role's duties strengthens your H-1B case.
Customer Support at GFT jobs are hiring across the US. Find yours.
Find Customer Support at GFT JobsFrequently Asked Questions
Does GFT sponsor H-1B visas for Customer Supports?
Yes, GFT has sponsored H-1B visas for Customer Support roles. Because GFT operates in the technology and software sector and serves enterprise clients globally, its Customer Support positions often require specialized technical or business knowledge that can satisfy the USCIS specialty occupation standard. Confirming the degree requirement for the specific role you're applying to is the most important first step.
How do I apply for Customer Support jobs at GFT?
Start by browsing GFT's open Customer Support positions on their careers page or through Migrate Mate, which filters roles by visa sponsorship eligibility. When applying, emphasize technical support experience and familiarity with enterprise software environments. After submitting your application, be prepared to confirm your visa status early in the recruiter screening call, since GFT will need to assess sponsorship feasibility before extending an offer.
Which visa types does GFT use for Customer Support roles?
GFT's primary sponsorship pathway for Customer Support roles is the H-1B visa, which requires the position to qualify as a specialty occupation under USCIS guidelines. If the role involves managing client relationships across international operations, an L-1 intracompany transferee visa may also be relevant for internal candidates. International candidates on F-1 OPT can work at GFT without immediate H-1B sponsorship during their authorized OPT period.
What qualifications does GFT expect for Customer Support roles?
GFT's Customer Support roles in the technology and software sector generally require a bachelor's degree in a relevant field such as computer science, information systems, business, or a related discipline. Practical experience supporting enterprise software platforms, managing client escalations, or working in a B2B technology environment strengthens your profile. Language skills and experience with financial services or banking technology are frequently cited in GFT's job postings for this function.
How do I plan my timeline if I need H-1B sponsorship at GFT?
The H-1B cap registration period opens each March for an October 1 employment start date. If GFT selects you through the lottery and files a successful petition, you cannot begin work until October 1 at the earliest under a cap-subject petition. Starting your job search and application process in the fall or winter before the March registration window gives both you and GFT's immigration team the most time to prepare the filing accurately.
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