Customer Support Jobs at Globus Medical with Visa Sponsorship

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Position Summary

The Sales Operations Analyst – Nevro is responsible for maintaining accurate territory alignments, sales master data, and attribution logic across core commercial systems. This effort includes, but is not limited to, territory mapping, data validation for commission accuracy, field support for reporting inquiries, and coordination with Business Intelligence on reporting enhancements. This individual works with Sales MDM (Master Data Management), Sales Operations, Finance, and Business Intelligence to ensure accurate attribution, reduce commission escalations, and improve field adoption of self-service reporting tools.

Essential Functions

• Maintain and validate core territory assignments and master data attributes across systems, including:
• Sales and account hierarchies
• Sales representative to physician alignments within Salesforce
• Patient-to-representative assignments within Salesforce
• Support Sales MDM ticket processing, averaging approximately 50–70 tickets per week
• Ensure consistency and synchronization of alignment data across all platforms used for reporting, commissions, and sales operations
• Support ongoing territory changes, rep transitions, and organizational realignments to minimize downstream reporting or compensation issues
• Work cross-functionally with Sales MDM to identify and correct improper mappings before commissions are calculated and paid
• Serve as a control point to reduce escalations from the field by resolving discrepancies prior to payroll cycles
• Act as the primary support resource for sales representatives with questions related to commissions, territory assignments, and performance reporting
• Serve as a subject matter expert for sales operations data and provide guidance on how to navigate and interpret information within reporting systems
• Reduce the volume of commission escalations by improving rep education and self-service capabilities
• Assist in the development and validation of new functionality in reporting
• Provide operational support to ensure continuity if priorities shift or additional resources are needed
• Partner with the BI team to ensure reporting and forecasting logic aligns with territory assignments and historical trends
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field, or equivalent work experience
• 2–5 years of experience in Sales Operations, Business Intelligence, Master Data, or related analytical role
• Experience working with CRM systems such as Salesforce
• Experience with reporting tools such as Power BI, Tableau, or similar platforms
• Experience with MDM tools such as Informatica
• Strong data validation, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Attention to detail
• Self-starter
• Advanced critical thinking and problems-solving skills
• Proficiency in using Microsoft Office products

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific vision abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Our Values

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.