Customer Success Jobs at GRAIL with Visa Sponsorship

INTRODUCTION

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

This is a customer-focused position that requires a “market builder” mindset. A successful GGC1 acts with urgency and passion to engage physicians and their staff to think differently about cancer screening and change the way they practice, integrating MCED technology into their office workflow, and consistently offering it to appropriate patients with the goal to identify more cancers sooner.

GRAIL is the first company in the world to bring MCED technology to patients and clinicians - this is a rare opportunity in one's career!

The GGC1 role is an in-person selling role, with the expectation that candidates spend the majority of their time (>85%) making in-person visits to targeted physician practices, planning and supporting events, and executing on Company initiatives.

This is a field-based role located in your city and state, currently covering the following territory: Central Illinois / Iowa and surrounding areas. Ideal home locations for candidates are Peoria, Quad Cities, Springfield or Bloomington. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs.

We’re building a world-class team to take on one of healthcare’s most important challenges. Are you ready to join us?

Responsibilities

• Develop and execute a business plan to drive territory growth and meet or exceed sales goals.
• Expand breadth and depth of prescribing, optimize promotional budgets, and execute the national sales strategy in line with GRAIL standards.
• Prospect and target primary care practices to generate interest in Galleri and identify/onboard early adopters.
• Represent and collaborate with a diverse, cross-functional team to enhance competitiveness and innovation.
• Partner with internal stakeholders (sales leadership, marketing, customer service, billing, and other customer-facing teams) to provide field insights that shape strategy and execution.
• Identify market opportunities, share best practices, and communicate successful selling approaches with peers, management, and the Commercial Team.
• Implement promotional activities that support sales and marketing strategies in compliance with industry standards and company policies.
• Collaborate with Medical Science Liaisons (MSLs) to educate providers on the science behind MCED technology and build relationships with Key Opinion Leaders.
• Manage complex customer accounts by engaging healthcare providers, administrators, and clinical staff through advanced consultative selling and solution-oriented discussions.
• Lead high-level product conversations, clinical education sessions, and value-based presentations tailored to specific therapeutic and operational needs.
• Apply in-depth knowledge of diagnostic tools, laboratory processes, and clinical applications to support informed decision-making among customers.
• Analyze territory performance trends, competitive dynamics, and customer behavior to shape strategy and identify growth opportunities.
• Maintain accurate customer documentation within the CRM system.
• Build and sustain long-term customer relationships by providing consistent follow-up, operational support, and clinically relevant insights.
• Ensure that all sales activities comply with legal requirements, company policies, and healthcare industry standards.

These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• 5+ years of successful sales experience or 2+ years accepted if candidate possesses direct GRAIL experience
• Ability to travel as required - approximately 85% and overnight stays.
• Valid driver’s license

PREFERRED QUALIFICATIONS

• Experience in diagnostics, medical devices, pharmaceuticals, or a related healthcare field.
• Background in medical or biological sciences
• Proven track record of meeting and exceeding sales goals
• Recognition for sales performance (e.g., awards, rankings, or consistent overachievement) strongly preferred
• Exceptionally motivated, flexible, and results-oriented with strong interpersonal and analytical skills
• Ability to think strategically and execute tactically in a fast-paced environment
• Strong sense of urgency with the ability to work independently and manage a territory with minimal supervision
• Desire to work in a startup or high-growth environment
• Excellent organizational and communication skills (written and verbal), with demonstrated ability to present to internal and external customers
• Strong time management skills with the ability to assess priorities and manage competing demands
• Working knowledge of geography and customer base.
• Proficiency in Google Suite (Sheets, Doc, Forms, Slides)

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

• Hours and days may vary depending on operational needs.
• Working with dry ice may be necessary.
• Standing or sitting for long periods of time may be necessary.
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
• Some lifting (up to 25 pounds) may be necessary.
• Ability to travel 85% as required.

The expected, full-time, annual base pay scale for this position is $94K-$125K.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position.

GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!