American Airlines Green Card Visa Sponsorship Jobs USA
American Airlines is an active Green Card sponsor, particularly for technical, engineering, and IT roles that support its large-scale airline operations. Candidates in software development, systems engineering, and aviation technology are most likely to encounter Green Card sponsorship pathways during the hiring process.
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Get Access To All JobsINTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers’ self-tagged bags at activation stations
- Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with American’s guidelines.
- Adhere to company policies, procedures, and performance standards.
- Complete job-relevant trainings
- Adhere to government regulations (e.g. DOT, FAA, TSA)
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
- Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
- Assist international passengers through customs/immigration, including baggage recheck
- Deliver boarding passes, international flight documents and customs/immigration forms
ALL YOU'LL NEED FOR SUCCESS
MINIMUM QUALIFICATIONS - EDUCATION & PRIOR JOB EXPERIENCE
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
PREFERRED QUALIFICATIONS - EDUCATION & PRIOR JOB EXPERIENCE
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
INTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers’ self-tagged bags at activation stations
- Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with American’s guidelines.
- Adhere to company policies, procedures, and performance standards.
- Complete job-relevant trainings
- Adhere to government regulations (e.g. DOT, FAA, TSA)
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
- Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
- Assist international passengers through customs/immigration, including baggage recheck
- Deliver boarding passes, international flight documents and customs/immigration forms
ALL YOU'LL NEED FOR SUCCESS
MINIMUM QUALIFICATIONS - EDUCATION & PRIOR JOB EXPERIENCE
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
PREFERRED QUALIFICATIONS - EDUCATION & PRIOR JOB EXPERIENCE
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Roles at American Airlines
See all 75+ American Airlines Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new American Airlines roles.
Get Access To All JobsTips for Finding American Airlines Green Card Jobs
Target technical and engineering roles
American Airlines's Green Card sponsorship is concentrated in technology and engineering functions. Focus your applications on software engineering, systems architecture, and IT infrastructure roles, where employer-sponsored permanent residency pathways are most consistently offered.
Confirm sponsorship intent before applying
Not every American Airlines job listing explicitly mentions Green Card sponsorship. Ask recruiters directly during early conversations whether the role supports permanent residency, so you can prioritize openings where sponsorship is already budgeted and approved.
Understand the PERM labor certification timeline
American Airlines's Green Card process typically begins with PERM labor certification, which involves a DOL audit of the U.S. labor market. This phase alone can take a year or longer, so starting the conversation early in your tenure is important.
Build your tenure before expecting sponsorship
American Airlines, like most major airlines, generally sponsors Green Cards for employees who have demonstrated strong performance over time. Establishing yourself in a critical role improves your chances of being prioritized when the company initiates a sponsorship petition.
Use Migrate Mate to find verified sponsorship roles
Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history. Searching specifically for American Airlines Green Card roles there helps you focus on positions where sponsorship has already been confirmed rather than relying on ambiguous job listing language.
Align your background with aviation technology needs
American Airlines operates one of the largest airline IT and operations ecosystems in the world. Candidates whose skills directly support airline systems, fleet management platforms, or network operations infrastructure are more competitive for roles that historically come with Green Card sponsorship.
American Airlines Green Card Visa Sponsorship: Frequently Asked Questions
Does American Airlines sponsor Green Card visas?
Yes, American Airlines sponsors Green Card visas for qualifying employees, particularly in technical and engineering departments. Sponsorship is not guaranteed for all roles, and it is typically offered after an employee has established themselves in a position that is difficult to fill with the existing U.S. labor market. Confirming sponsorship intent with your recruiter or hiring manager early is the most reliable approach.
Which departments at American Airlines are most likely to offer Green Card sponsorship?
Technology and engineering functions are the most active areas for Green Card sponsorship at American Airlines. Roles in software development, IT infrastructure, data engineering, and systems architecture are most frequently supported. Aviation operations and certain specialized corporate functions may also qualify, depending on the specific role and how critical the position is to the company's operations.
How do I start the Green Card process at American Airlines?
The process typically begins with your employer initiating a PERM labor certification with the Department of Labor, which verifies that no qualified U.S. workers are available for the position. American Airlines then files an immigrant petition on your behalf with USCIS. The process involves multiple stages and government agencies, so aligning early with your HR or immigration team is essential to understanding where you stand.
How long does the Green Card process take at American Airlines?
The full Green Card timeline depends heavily on your country of birth and your visa category. PERM labor certification alone typically takes one to two years. After that, the USCIS petition and visa availability stages add additional time, which can range from a few years to significantly longer for applicants from high-demand countries like India or China. Starting the process as early as possible in your employment is critical.
How do I find Green Card jobs at American Airlines?
Migrate Mate is a strong starting point, as it filters job listings by verified sponsorship history so you can identify American Airlines roles that are genuinely open to Green Card candidates. Beyond job boards, networking with current American Airlines employees in technical roles and reaching out directly to their talent acquisition team about sponsorship availability can surface opportunities that are not always clearly labeled in public listings.
What is the prevailing wage for Green Card sponsorship at American Airlines?
Employers sponsoring a Green Card through the PERM labor certification process must pay at least the prevailing wage for the role. The Department of Labor determines this rate based on the specific job title, location, and experience level. The prevailing wage is locked in during the PERM filing and applies through the entire Green Card process. You can look up current rates using the DOL's OFLC Wage Search tool.