Customer Service Jobs at Indiana University Health with Visa Sponsorship
Customer Service roles at Indiana University Health range from patient access and scheduling to billing support and care coordination. The health system has a consistent record of sponsoring international employees across multiple visa categories, making it a realistic target for job seekers who need sponsorship in this function.
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Get Access To All JobsEnvironmental Services Manager - Evenings and Nights
Job Description
Overview
Environmental Services Manager - Evenings and Nights
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Environmental Services leadership team in the role of Environmental Services Manager.
This position is responsible for the development, planning, implementation, administration, and management of policies and programs for the Indiana University Health Arnett covering the overall operation of environmental service functional areas including the hospital, clinics, support service buildings and their grounds. The position manages all functions necessary to maintain a clean, sanitary, attractive, safe and orderly condition for patients, staff and customers. The position will work with their management team to establish standards, work methods and schedules to ensure exemplary service for all areas of the facilities. Accountable for compliance with regulatory standards for each governing body (Dept of Health, HFAP, CMMS, OSHA, etc.). Performs quality inspections for all areas and initiates changes to correct any deficiencies. This position is responsible for providing managerial decision making, leadership and strategic planning including the efficient and productive use of personnel, material and financial resources. Establishes and assists in the ongoing development, implementation and enforcement of Policy and Procedures as they relate to the Environmental Services Department and Environment of Care (EC) Division 2 Hazardous Materials and Waste for the IUHA system. This position is also responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems. Accountable for driving preeminence throughout the assigned areas. Participates in the strategic planning and attainment of goals for environmental services and facilities for the organization. This position reports to the Director of Facilities, Planning and Operations and has accountability to the Director of EOC/EM.
This is a fully onsite role evening shift at Methodist Hospital Monday-Friday. Hours are approximately 230PM-Midnight although will not always be staying until midnight. Ideal candidates will have previous leadership and healthcare experience.
Key Relationships
Reports to: Environmental Services Director
Direct Reports: 3
Key Relationships: Clinical Teams, Clinic Offices
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- Strong interpersonal skills and ability to work as a team member.
- Demonstrates leadership skills (inspiring, problem solving, creativity, communication across multiple organizations, executing).
- Strong communication (both verbal and written) and relationship-building skills with all levels of employees and management.
- Knowledge of computer operation.
- Knowledge of program development and implementation.
- Ability to plan and manage the utilization of resources.
- Experience managing multiple complex projects involving multiple customers.
- Superior people management and leadership competencies with proven problem resolution and facilitation skills.
- Ability to pioneer and innovate effective quality improvement initiatives that reflect on the corporate scorecard.
- Ability to apply the organization personnel policies and procedures.
- Interpersonal; negotiation, including problem solving and analytical skills, presentation skills; and public speaking skills with the ability to lead groups and programs.
- Strong customer service skills.
- Ability to promote teamwork and build effective relationships.
- Ability to facilitate and lead work groups.
- Ability to take initiative and meet objectives.
- Ability to recognize opportunities for improvement.
- Knowledge of state and national regulatory agency guidelines.
- Knowledge of state and federal laws relative to assigned area.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Environmental Services Manager - Evenings and Nights Role
Overview
Environmental Services Manager - Evenings and Nights
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Environmental Services leadership team in the role of Environmental Services Manager.
This position is responsible for the development, planning, implementation, administration, and management of policies and programs for the Indiana University Health Arnett covering the overall operation of environmental service functional areas including the hospital, clinics, support service buildings and their grounds. The position manages all functions necessary to maintain a clean, sanitary, attractive, safe and orderly condition for patients, staff and customers. The position will work with their management team to establish standards, work methods and schedules to ensure exemplary service for all areas of the facilities. Accountable for compliance with regulatory standards for each governing body (Dept of Health, HFAP, CMMS, OSHA, etc.). Performs quality inspections for all areas and initiates changes to correct any deficiencies. This position is responsible for providing managerial decision making, leadership and strategic planning including the efficient and productive use of personnel, material and financial resources. Establishes and assists in the ongoing development, implementation and enforcement of Policy and Procedures as they relate to the Environmental Services Department and Environment of Care (EC) Division 2 Hazardous Materials and Waste for the IUHA system. This position is also responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems. Accountable for driving preeminence throughout the assigned areas. Participates in the strategic planning and attainment of goals for environmental services and facilities for the organization. This position reports to the Director of Facilities, Planning and Operations and has accountability to the Director of EOC/EM.
This is a fully onsite role evening shift at Methodist Hospital Monday-Friday. Hours are approximately 230PM-Midnight although will not always be staying until midnight. Ideal candidates will have previous leadership and healthcare experience.
Key Relationships
Reports to: Environmental Services Director
Direct Reports: 3
Key Relationships: Clinical Teams, Clinic Offices
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- Strong interpersonal skills and ability to work as a team member.
- Demonstrates leadership skills (inspiring, problem solving, creativity, communication across multiple organizations, executing).
- Strong communication (both verbal and written) and relationship-building skills with all levels of employees and management.
- Knowledge of computer operation.
- Knowledge of program development and implementation.
- Ability to plan and manage the utilization of resources.
- Experience managing multiple complex projects involving multiple customers.
- Superior people management and leadership competencies with proven problem resolution and facilitation skills.
- Ability to pioneer and innovate effective quality improvement initiatives that reflect on the corporate scorecard.
- Ability to apply the organization personnel policies and procedures.
- Interpersonal; negotiation, including problem solving and analytical skills, presentation skills; and public speaking skills with the ability to lead groups and programs.
- Strong customer service skills.
- Ability to promote teamwork and build effective relationships.
- Ability to facilitate and lead work groups.
- Ability to take initiative and meet objectives.
- Ability to recognize opportunities for improvement.
- Knowledge of state and national regulatory agency guidelines.
- Knowledge of state and federal laws relative to assigned area.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Environmental Services Manager - Evenings and Nights
Job Description
Overview
Environmental Services Manager - Evenings and Nights
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Environmental Services leadership team in the role of Environmental Services Manager.
This position is responsible for the development, planning, implementation, administration, and management of policies and programs for the Indiana University Health Arnett covering the overall operation of environmental service functional areas including the hospital, clinics, support service buildings and their grounds. The position manages all functions necessary to maintain a clean, sanitary, attractive, safe and orderly condition for patients, staff and customers. The position will work with their management team to establish standards, work methods and schedules to ensure exemplary service for all areas of the facilities. Accountable for compliance with regulatory standards for each governing body (Dept of Health, HFAP, CMMS, OSHA, etc.). Performs quality inspections for all areas and initiates changes to correct any deficiencies. This position is responsible for providing managerial decision making, leadership and strategic planning including the efficient and productive use of personnel, material and financial resources. Establishes and assists in the ongoing development, implementation and enforcement of Policy and Procedures as they relate to the Environmental Services Department and Environment of Care (EC) Division 2 Hazardous Materials and Waste for the IUHA system. This position is also responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems. Accountable for driving preeminence throughout the assigned areas. Participates in the strategic planning and attainment of goals for environmental services and facilities for the organization. This position reports to the Director of Facilities, Planning and Operations and has accountability to the Director of EOC/EM.
This is a fully onsite role evening shift at Methodist Hospital Monday-Friday. Hours are approximately 230PM-Midnight although will not always be staying until midnight. Ideal candidates will have previous leadership and healthcare experience.
Key Relationships
Reports to: Environmental Services Director
Direct Reports: 3
Key Relationships: Clinical Teams, Clinic Offices
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- Strong interpersonal skills and ability to work as a team member.
- Demonstrates leadership skills (inspiring, problem solving, creativity, communication across multiple organizations, executing).
- Strong communication (both verbal and written) and relationship-building skills with all levels of employees and management.
- Knowledge of computer operation.
- Knowledge of program development and implementation.
- Ability to plan and manage the utilization of resources.
- Experience managing multiple complex projects involving multiple customers.
- Superior people management and leadership competencies with proven problem resolution and facilitation skills.
- Ability to pioneer and innovate effective quality improvement initiatives that reflect on the corporate scorecard.
- Ability to apply the organization personnel policies and procedures.
- Interpersonal; negotiation, including problem solving and analytical skills, presentation skills; and public speaking skills with the ability to lead groups and programs.
- Strong customer service skills.
- Ability to promote teamwork and build effective relationships.
- Ability to facilitate and lead work groups.
- Ability to take initiative and meet objectives.
- Ability to recognize opportunities for improvement.
- Knowledge of state and national regulatory agency guidelines.
- Knowledge of state and federal laws relative to assigned area.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Environmental Services Manager - Evenings and Nights Role
Overview
Environmental Services Manager - Evenings and Nights
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Environmental Services leadership team in the role of Environmental Services Manager.
This position is responsible for the development, planning, implementation, administration, and management of policies and programs for the Indiana University Health Arnett covering the overall operation of environmental service functional areas including the hospital, clinics, support service buildings and their grounds. The position manages all functions necessary to maintain a clean, sanitary, attractive, safe and orderly condition for patients, staff and customers. The position will work with their management team to establish standards, work methods and schedules to ensure exemplary service for all areas of the facilities. Accountable for compliance with regulatory standards for each governing body (Dept of Health, HFAP, CMMS, OSHA, etc.). Performs quality inspections for all areas and initiates changes to correct any deficiencies. This position is responsible for providing managerial decision making, leadership and strategic planning including the efficient and productive use of personnel, material and financial resources. Establishes and assists in the ongoing development, implementation and enforcement of Policy and Procedures as they relate to the Environmental Services Department and Environment of Care (EC) Division 2 Hazardous Materials and Waste for the IUHA system. This position is also responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems. Accountable for driving preeminence throughout the assigned areas. Participates in the strategic planning and attainment of goals for environmental services and facilities for the organization. This position reports to the Director of Facilities, Planning and Operations and has accountability to the Director of EOC/EM.
This is a fully onsite role evening shift at Methodist Hospital Monday-Friday. Hours are approximately 230PM-Midnight although will not always be staying until midnight. Ideal candidates will have previous leadership and healthcare experience.
Key Relationships
Reports to: Environmental Services Director
Direct Reports: 3
Key Relationships: Clinical Teams, Clinic Offices
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- Strong interpersonal skills and ability to work as a team member.
- Demonstrates leadership skills (inspiring, problem solving, creativity, communication across multiple organizations, executing).
- Strong communication (both verbal and written) and relationship-building skills with all levels of employees and management.
- Knowledge of computer operation.
- Knowledge of program development and implementation.
- Ability to plan and manage the utilization of resources.
- Experience managing multiple complex projects involving multiple customers.
- Superior people management and leadership competencies with proven problem resolution and facilitation skills.
- Ability to pioneer and innovate effective quality improvement initiatives that reflect on the corporate scorecard.
- Ability to apply the organization personnel policies and procedures.
- Interpersonal; negotiation, including problem solving and analytical skills, presentation skills; and public speaking skills with the ability to lead groups and programs.
- Strong customer service skills.
- Ability to promote teamwork and build effective relationships.
- Ability to facilitate and lead work groups.
- Ability to take initiative and meet objectives.
- Ability to recognize opportunities for improvement.
- Knowledge of state and national regulatory agency guidelines.
- Knowledge of state and federal laws relative to assigned area.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
See all 23+ Customer Service at Indiana University Health jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Indiana University Health Jobs
Align your credentials with patient-facing roles
Indiana University Health's Customer Service openings often require healthcare-specific experience such as medical terminology knowledge, insurance verification, or EHR system familiarity. Documenting these skills clearly on your resume strengthens your case before you apply.
Target roles tied to specialty departments
Patient access and scheduling roles within specialty departments like oncology or cardiology tend to have more structured hiring pipelines at large health systems. These roles are more likely to move through HR with defined sponsorship workflows already in place.
Confirm H-1B eligibility for your specific title
Not every Customer Service title at a hospital qualifies as a specialty occupation under USCIS standards. Roles framed around care coordination, healthcare administration, or patient financial services carry stronger eligibility arguments than general support titles.
Start the LCA process conversation early
Once you receive an offer, ask HR whether they've initiated the Labor Condition Application with DOL. At large health systems, this step can add weeks to your start date, and knowing the internal timeline helps you plan your status transition accordingly.
Use Migrate Mate to identify open roles with sponsorship history
Filtering Customer Service openings by sponsorship track record saves you time. Migrate Mate lets you browse Indiana University Health's current listings and see which visa types they've historically filed for in this function before you invest in an application.
Prepare your OPT or TN documentation before the offer stage
If you're entering on F-1 OPT or TN status, have your work authorization documents ready to share with HR immediately after receiving an offer. Healthcare employers run E-Verify at onboarding and delays in document submission can stall your start date.
Customer Service at Indiana University Health jobs are hiring across the US. Find yours.
Find Customer Service at Indiana University Health JobsFrequently Asked Questions
Does Indiana University Health sponsor H-1B visas for Customer Service roles?
Yes, Indiana University Health sponsors H-1B visas, including for roles within its Customer Service function. Sponsorship eligibility depends on whether your specific job title qualifies as a specialty occupation under USCIS standards. Titles with a healthcare administration or patient financial services focus tend to meet that bar more consistently than general support roles.
Which visa types are commonly used for Customer Service roles at Indiana University Health?
Indiana University Health supports several visa categories for this function, including H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Card pathways such as EB-2 and EB-3. F-1 OPT is a common starting point for recent graduates, while the H-1B or Green Card sponsorship tends to follow for employees who demonstrate long-term fit.
What qualifications or experience are expected for Customer Service roles at Indiana University Health?
Most openings expect experience in a healthcare or clinical support environment, familiarity with insurance verification or medical billing processes, and comfort working in electronic health record systems. Communication skills and the ability to navigate patient concerns professionally are consistently emphasized. Some roles require a healthcare-related associate or bachelor's degree for H-1B eligibility purposes.
How do I apply for Customer Service jobs at Indiana University Health?
You can browse current Customer Service openings at Indiana University Health through Migrate Mate, which filters roles by sponsorship history so you can prioritize listings where sponsorship is realistic. From there, apply directly through Indiana University Health's careers portal and reference your work authorization status clearly in your application to avoid delays at the screening stage.
How do I plan my timeline if I need sponsorship for a Customer Service role at Indiana University Health?
If you're on F-1 OPT, factor in your OPT expiration and the cap-gap window when timing your application. H-1B sponsorship requires your employer to file by the April 1 window for an October 1 start. TN status can be arranged more quickly at the border or a port of entry. Starting your job search at least six months before your current authorization expires gives you realistic runway.
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