Customer Success Manager Jobs at Iterable with Visa Sponsorship
Iterable hires Customer Success Managers to drive product adoption and long-term retention across its enterprise and mid-market client base. The company has an established track record of sponsoring work visas for this function, making it a viable target if you're building a U.S. immigration strategy around a CSM career in SaaS.
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Get Access To All JobsINTRODUCTION
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Let’s shape the future of customer engagement together!
Position Overview:
As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals.
About The Professional Services Team:
- The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize their success.
- Our team is made up of project managers, implementation consultants, and technical consultants.
- We deliver growth marketing strategy, implementation consulting, onboarding and project management services. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Responsibilities:
- Senior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers.
- Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion.
- Sr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project.
- The ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT.
- Must have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates.
- Oversee project execution including resourcing, project scheduling, and timely delivery.
- Provide timely, clear, concise communications to customer and the Iterable project team.
- Assess project risks, anticipate challenges, and provide escalation management when necessary.
- Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion.
QUALIFICATIONS
- 6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role.
- 2+ years experience working in a fast-paced, high-tech, SaaS startup environment.
- 2+ years mentoring Project Managers.
- Proven ability to deliver complex technical projects and customer facing solutions.
- Expert use of MS Office Suite, Google Enterprise Suite, and project management tools.
- Excellent written and verbal communication skills.
- High emotional intelligence.
- Servant leadership and a passion for driving customer success.
- Strong accountability, ownership, and bias for action.
- Ability to travel to customer sites when required by project scope.
Bonus points:
- Knowledge of marketing automation and marketing technologies.
- Experience developing implementation delivery methodologies.
Perks & Benefits:
- Paid parental leave.
- Competitive salaries, meaningful equity, & 401(k) plan.
- Medical, dental, vision, & life insurance.
- Balance Days (additional paid holidays).
- Fertility & Adoption Assistance.
- Paid Sabbatical.
- Flexible PTO.
- Monthly Employee Wellness allowance.
- Monthly Professional Development allowance.
- Pre-tax commuter benefits.
- Complete laptop workstation.
The US base salary range for this position at the start of employment is $113,500 - $179,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page
- Official LinkedIn Jobs page
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
INTRODUCTION
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Let’s shape the future of customer engagement together!
Position Overview:
As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals.
About The Professional Services Team:
- The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize their success.
- Our team is made up of project managers, implementation consultants, and technical consultants.
- We deliver growth marketing strategy, implementation consulting, onboarding and project management services. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Responsibilities:
- Senior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers.
- Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion.
- Sr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project.
- The ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT.
- Must have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates.
- Oversee project execution including resourcing, project scheduling, and timely delivery.
- Provide timely, clear, concise communications to customer and the Iterable project team.
- Assess project risks, anticipate challenges, and provide escalation management when necessary.
- Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion.
QUALIFICATIONS
- 6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role.
- 2+ years experience working in a fast-paced, high-tech, SaaS startup environment.
- 2+ years mentoring Project Managers.
- Proven ability to deliver complex technical projects and customer facing solutions.
- Expert use of MS Office Suite, Google Enterprise Suite, and project management tools.
- Excellent written and verbal communication skills.
- High emotional intelligence.
- Servant leadership and a passion for driving customer success.
- Strong accountability, ownership, and bias for action.
- Ability to travel to customer sites when required by project scope.
Bonus points:
- Knowledge of marketing automation and marketing technologies.
- Experience developing implementation delivery methodologies.
Perks & Benefits:
- Paid parental leave.
- Competitive salaries, meaningful equity, & 401(k) plan.
- Medical, dental, vision, & life insurance.
- Balance Days (additional paid holidays).
- Fertility & Adoption Assistance.
- Paid Sabbatical.
- Flexible PTO.
- Monthly Employee Wellness allowance.
- Monthly Professional Development allowance.
- Pre-tax commuter benefits.
- Complete laptop workstation.
The US base salary range for this position at the start of employment is $113,500 - $179,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page
- Official LinkedIn Jobs page
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Iterable Jobs
Frame your SaaS metrics before applying
Iterable's CSM roles emphasize measurable outcomes like net revenue retention and expansion ARR. Quantify your onboarding, churn reduction, and upsell results on your resume before submitting, since these numbers directly align with how Iterable evaluates candidates.
Target Iterable's enterprise segment openings
Iterable consistently posts CSM roles across commercial and enterprise tiers. Enterprise-focused positions tend to carry more complex sponsorship workflows and stronger internal advocacy, so prioritizing those listings improves your chances of a full visa sponsorship conversation during the offer stage.
Confirm the LCA is filed before accepting an offer
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. Ask Iterable's recruiting team for a clear timeline on LCA filing so you know exactly when your petition will be submitted and what the processing window looks like.
Prepare a specialty occupation argument for your role
USCIS scrutinizes whether CSM roles qualify as specialty occupations under H-1B rules. Build a clear case that your position requires a specialized degree, such as business, marketing, or computer science, and gather job descriptions and offer documentation that support that framing before your petition is filed.
Use Migrate Mate to filter Iterable CSM postings by visa type
Not every open CSM listing at Iterable explicitly mentions sponsorship. Use Migrate Mate to filter Iterable's current openings by supported visa categories so you're only pursuing roles where H-1B or Green Card sponsorship is confirmed, saving time in the early search stage.
Time your application around Iterable's fiscal hiring cycles
SaaS companies like Iterable often ramp CSM headcount at the start of new fiscal quarters. Applying in January or July aligns your candidacy with periods of higher hiring urgency, which shortens the timeline between interview and offer and gives you more runway before H-1B cap season deadlines.
Customer Success Manager at Iterable jobs are hiring across the US. Find yours.
Find Customer Success Manager at Iterable JobsFrequently Asked Questions
Does Iterable sponsor H-1B visas for Customer Success Managers?
Yes. Iterable has a documented history of sponsoring H-1B visas for Customer Success Manager roles. The process requires your employer to file a Labor Condition Application with the DOL and then submit an I-129 petition to USCIS on your behalf. Sponsorship timelines vary depending on whether standard or premium processing is used, so confirming the internal process with Iterable's HR team early in the offer stage is important.
Which visa types are commonly used for Customer Success Manager roles at Iterable?
H-1B is the most common nonimmigrant visa path for CSM roles at Iterable, given that the position typically requires a relevant bachelor's degree and qualifies as a specialty occupation. For longer-term immigration goals, Iterable has also supported employment-based Green Card sponsorship through EB-2 and EB-3 categories, which are filed through the PERM labor certification process with the DOL.
What qualifications or experience does Iterable expect for Customer Success Manager roles?
Iterable's CSM roles typically require prior experience in a SaaS or marketing technology environment, with a focus on enterprise or mid-market account management. Strong familiarity with email marketing platforms, CRM tools, and customer health metrics is expected. A bachelor's degree in business, marketing, communications, or a related field is the standard baseline, and candidates with measurable retention or expansion track records tend to advance further in the process.
How do I apply for Customer Success Manager jobs at Iterable?
You can browse and apply for Customer Success Manager positions at Iterable directly through Migrate Mate, which filters openings by visa sponsorship type so you can confirm H-1B or Green Card support before applying. Once you identify a relevant role, apply through Iterable's careers portal and be upfront about your sponsorship needs early in the recruiter screen to avoid wasted time on roles that may not be approved for sponsorship.
How do I plan my timeline if I need H-1B sponsorship at Iterable?
The H-1B cap lottery opens each March for an October 1 start date, so you need a registered employer by late February at the latest. If Iterable makes you an offer outside that window, options include starting on OPT or STEM OPT if you're an F-1 student, or pursuing cap-exempt alternatives while waiting for the next cycle. Confirm early with Iterable's HR team whether they use premium processing, which reduces USCIS adjudication time to roughly 15 business days.
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