Technical Support Jobs at Johnson Controls with Visa Sponsorship
Technical Support roles at Johnson Controls sit at the intersection of building systems, HVAC, and industrial automation, covering everything from remote diagnostics to on-site field troubleshooting. Johnson Controls has a consistent record of sponsoring work visas for qualified Technical Support candidates, including H-1B, TN, and OPT pathways.
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Get Access To All JobsWhat You Will Do
Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment and Building Control Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assist with technical development for others. Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.
How You Will Do It
- Adheres to all Johnson Controls and customer safety standards.
- Provides safety leadership and instruction to all Technicians.
- Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
- Recognized as a Leader by peers while being a coach and mentor within the branch.
- Escalation points on technical issues and provides on-the-job training for other technicians.
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
- Escalation points from the branch to the technical resource team in Milwaukee for critical issues.
- Viewed as an expert in given field by both employees and customers.
- Assists management with assuring proper field operational disciplines of other Technicians are followed.
- Regularly provides input on development and training needs of the branch.
- Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
- Assists with the identification of material needs required for service delivery.
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
- Communicates with customer upon arrival and before leaving the work site.
- Ensures high levels of customer satisfaction.
- Meets regularly with customer to become familiar with operating problems.
- Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or repairs.
- Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
- Provides consultant level services for customers related to building system repairs and enhancements.
- Ensures ultimate customer satisfaction levels with assigned customers.
- Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
- Completes all training and certifications as required by the company.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
Required
What we look for
- In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.
Pay Range: $46.23 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
What You Will Do
Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment and Building Control Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assist with technical development for others. Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.
How You Will Do It
- Adheres to all Johnson Controls and customer safety standards.
- Provides safety leadership and instruction to all Technicians.
- Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
- Recognized as a Leader by peers while being a coach and mentor within the branch.
- Escalation points on technical issues and provides on-the-job training for other technicians.
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
- Escalation points from the branch to the technical resource team in Milwaukee for critical issues.
- Viewed as an expert in given field by both employees and customers.
- Assists management with assuring proper field operational disciplines of other Technicians are followed.
- Regularly provides input on development and training needs of the branch.
- Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
- Assists with the identification of material needs required for service delivery.
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
- Communicates with customer upon arrival and before leaving the work site.
- Ensures high levels of customer satisfaction.
- Meets regularly with customer to become familiar with operating problems.
- Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or repairs.
- Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
- Provides consultant level services for customers related to building system repairs and enhancements.
- Ensures ultimate customer satisfaction levels with assigned customers.
- Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
- Completes all training and certifications as required by the company.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
Required
What we look for
- In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.
Pay Range: $46.23 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
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Get Access To All JobsTips for Finding Technical Support Jobs at Johnson Controls Jobs
Translate your certifications into Johnson Controls language
Johnson Controls Technical Support roles frequently require documented competency in building management systems or HVAC controls. Organize credentials like Niagara certification or low-voltage licenses before applying so hiring managers can immediately map your background to their product lines.
Target postings that list specific product platforms
Roles referencing Metasys, Tyco, or OpenBlue are deeper technical positions more likely to require specialized skills that justify sponsorship. Filtering for product-specific postings helps you identify where Johnson Controls is hiring for expertise rather than generalist support capacity.
Align your OPT start date to Johnson Controls hiring cycles
Johnson Controls ramps up Technical Support hiring in Q1 and Q3. If you're on F-1 OPT, applying two to three months before your planned start date gives the team time to complete onboarding and E-Verify requirements before your authorization window opens.
Use Migrate Mate to surface active Technical Support openings
Johnson Controls posts Technical Support roles across dozens of regional offices. Use Migrate Mate to filter open positions by visa type so you're only reviewing roles where sponsorship has been confirmed, saving time on applications likely to stall at the offer stage.
Understand how TN status fits this role category
Canadian and Mexican nationals in engineering technologist or computer systems analyst roles can qualify for TN status without an H-1B lottery. Confirm your specific job title maps to a USMCA-recognized profession with DOL guidelines before accepting an offer structured around TN.
Get the PERM timeline into your offer negotiation early
If Johnson Controls offers a Green Card pathway through EB-2 or EB-3, PERM labor certification typically adds 12 to 18 months before an I-140 petition can file. Raising this in negotiations lets you set realistic expectations around status stability and long-term employment planning.
Technical Support at Johnson Controls jobs are hiring across the US. Find yours.
Find Technical Support at Johnson Controls JobsFrequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Technical Support roles?
Yes, Johnson Controls sponsors H-1B visas for Technical Support positions. These roles typically qualify as specialty occupations requiring at least a bachelor's degree in engineering, computer science, or a related technical field. Johnson Controls has an established immigration process and works with legal counsel to file H-1B petitions, including cap-subject cases subject to the annual USCIS lottery each March.
How do I apply for Technical Support jobs at Johnson Controls?
Applications go through Johnson Controls' careers portal, where Technical Support roles are listed by product line and region. You can also browse verified sponsorship-eligible openings on Migrate Mate, which filters positions to those where visa sponsorship is actively supported. Tailor your resume to the specific building systems or controls platform referenced in the posting to improve screening outcomes.
Which visa types does Johnson Controls commonly use for Technical Support hires?
Johnson Controls sponsors H-1B, TN, J-1, and F-1 OPT and CPT for Technical Support roles, depending on the candidate's nationality and degree status. Canadian and Mexican nationals often use TN status for engineering-adjacent roles. Recent graduates on F-1 OPT are commonly brought on in field support or remote diagnostics roles before transitioning to H-1B sponsorship through the annual lottery.
What qualifications does Johnson Controls expect for Technical Support positions?
Most Technical Support roles at Johnson Controls require a bachelor's degree in mechanical engineering, electrical engineering, computer science, or a closely related field. Hands-on experience with building automation systems, HVAC controls, or fire and security platforms like Metasys or Tyco significantly strengthens an application. Niagara Framework or low-voltage licensing can differentiate candidates applying for more senior diagnostic or integration support roles.
How long does the sponsorship process typically take for a Technical Support role at Johnson Controls?
Timeline depends on the visa type. F-1 OPT authorization is immediate upon USCIS approval before the start date. H-1B sponsorship requires filing during the April lottery window with an October 1 start date, so planning 12 or more months ahead is realistic for cap-subject cases. TN status for eligible Canadian nationals can be obtained at the border or port of entry, often within a single day if documentation is complete.
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