Customer Support Jobs at Kin Insurance with Visa Sponsorship
Kin Insurance hires for Customer Support roles across claims, policy service, and member experience functions. The company has sponsored work visas for this department, making it a real option for F-1 OPT, TN, and H-1B candidates looking to build a career in insurtech.
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Get Access To All JobsQuick Summary
Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day.
Who we are
Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
Forbes' America's Best Startup Employers (2021-2024)
Inc. 5000 Fastest-Growing Private Companies
Forbes’ Fintech 50 (2025-2026)
Great Places to Work Certified (2024-2026)
Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work.
The opportunity
We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates.
You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!
Your responsibilities
Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios
What you’ll bring
Active Property & Casualty (P&C) or Personal Lines insurance license (required)
6+ months customer service experience in P&C (specifically, home insurance)
Experience working in a high-volume call center or customer support environment handling inbound calls
Bilingual (Spanish-speaking) proficiency
Hands-on experience servicing homeowners insurance policies
Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
Demonstrated ability to work in a fast-paced, evolving environment with limited structure
Strong active listening skills and the ability to communicate with empathy and professionalism
Availability to work our following shifts, Monday - Friday (will be placed based upon need):
9:00 AM-6:00 PM CST
10:00 AM - 7:00 PM CST
Note: Rotating Saturday shift required every 4–6 weeks.
There is a mandatory, paid 10 week training period.
We are currently hiring for an April new hire class.
In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 classes!
How we hire
We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.
The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us:
Prompt updates and feedback following interviews
Interviews with recruiters, hiring managers, and members of teams
Skills assessment relevant to the position, if applicable
Genuine, thoughtful human interaction at every step
How we support you
Compensation at a Glance
Competitive Pay: Annualized compensation is $50,000-$52,000
$1000 retention bonus (payable at 6 months)
Paid Training: 10 weeks of paid training
Bonuses and incentives designed to drive your success
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.
Core Benefits
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
Health & Wellbeing
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Growth & Development
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval
How we work
We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.
Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork.
Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths.
Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers.
Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage.
Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company.
Where we work
We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration.
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.
State locations and specifics are subject to change as our hiring requirements shift.
EEOC statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com
Quick Summary
Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day.
Who we are
Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
Forbes' America's Best Startup Employers (2021-2024)
Inc. 5000 Fastest-Growing Private Companies
Forbes’ Fintech 50 (2025-2026)
Great Places to Work Certified (2024-2026)
Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work.
The opportunity
We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates.
You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!
Your responsibilities
Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios
What you’ll bring
Active Property & Casualty (P&C) or Personal Lines insurance license (required)
6+ months customer service experience in P&C (specifically, home insurance)
Experience working in a high-volume call center or customer support environment handling inbound calls
Bilingual (Spanish-speaking) proficiency
Hands-on experience servicing homeowners insurance policies
Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
Demonstrated ability to work in a fast-paced, evolving environment with limited structure
Strong active listening skills and the ability to communicate with empathy and professionalism
Availability to work our following shifts, Monday - Friday (will be placed based upon need):
9:00 AM-6:00 PM CST
10:00 AM - 7:00 PM CST
Note: Rotating Saturday shift required every 4–6 weeks.
There is a mandatory, paid 10 week training period.
We are currently hiring for an April new hire class.
In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 classes!
How we hire
We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.
The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us:
Prompt updates and feedback following interviews
Interviews with recruiters, hiring managers, and members of teams
Skills assessment relevant to the position, if applicable
Genuine, thoughtful human interaction at every step
How we support you
Compensation at a Glance
Competitive Pay: Annualized compensation is $50,000-$52,000
$1000 retention bonus (payable at 6 months)
Paid Training: 10 weeks of paid training
Bonuses and incentives designed to drive your success
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.
Core Benefits
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
Health & Wellbeing
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Growth & Development
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval
How we work
We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.
Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork.
Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths.
Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers.
Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage.
Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company.
Where we work
We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration.
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.
State locations and specifics are subject to change as our hiring requirements shift.
EEOC statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com
See all 18+ Customer Support at Kin Insurance jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Kin Insurance roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Kin Insurance Jobs
Frame Your Experience Around Insurance Operations
Kin focuses on homeowners insurance, so Customer Support candidates who highlight policy servicing, claims intake, or policyholder communication stand out. Map your resume language to insurance workflows, not just generic support metrics.
Target Roles With Defined Job Requirements
H-1B sponsorship for Customer Support roles requires the position to qualify as a specialty occupation. Look for Kin postings that specify a bachelor's degree in a specific field, like communications or business, rather than listings that treat degree requirements as optional.
Prepare Documentation Before the Offer Stage
Have your visa status paperwork organized before you receive an offer. Kin will need to verify your work authorization through E-Verify, so having your I-94, EAD, or DS-2019 accessible avoids delays in onboarding.
Use Migrate Mate to Find Open Roles Efficiently
Kin posts Customer Support positions across multiple channels, but not all flag sponsorship eligibility. Use Migrate Mate to filter specifically for Kin Insurance roles that align with your visa type and confirm which positions are open to sponsored candidates.
Understand the TN Visa Path for This Role
Canadian and Mexican nationals may qualify for TN status if the Customer Support role maps to an eligible USMCA occupation category. Confirm with Kin's HR team whether the specific position description supports a TN classification before accepting an offer.
Customer Support at Kin Insurance jobs are hiring across the US. Find yours.
Find Customer Support at Kin Insurance JobsFrequently Asked Questions
Does Kin Insurance sponsor H-1B visas for Customer Supports?
Yes, Kin Insurance has sponsored H-1B visas for roles in this department. Sponsorship is not guaranteed for every Customer Support posting, so confirm eligibility directly with the recruiting team during the screening process. Positions that specify a required degree in a relevant field are more likely to qualify under USCIS specialty occupation standards.
How do I apply for Customer Support jobs at Kin Insurance?
Applications go through Kin's careers portal. Before applying, review each posting carefully for degree requirements and role scope, as these details affect sponsorship eligibility. You can also browse Kin Insurance Customer Support roles filtered by visa type on Migrate Mate, which makes it easier to identify positions that are open to sponsored candidates.
Which visa types does Kin Insurance commonly use for Customer Support roles?
Kin has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for employees in this function. F-1 OPT is the most common entry point for recent graduates, while H-1B sponsorship typically applies to longer-term hires. TN status is available to Canadian and Mexican nationals in qualifying occupational categories.
What qualifications are expected for Customer Support roles at Kin Insurance?
Most Customer Support positions at Kin require strong written and verbal communication skills, experience handling customer inquiries in a digital-first environment, and comfort with claims or policy-related workflows. Roles that support H-1B sponsorship will also require a bachelor's degree in a relevant field, such as business, communications, or a related discipline.
How do I plan my timeline if I need sponsorship for a Kin Insurance Customer Support role?
If you're on F-1 OPT, account for the gap between your OPT expiration and the H-1B cap-subject lottery, which has a single annual filing window in March. Kin would need to file your H-1B petition before your OPT expires, so align your job search timeline to ensure you have sufficient work authorization remaining when you receive an offer.
See which Customer Support at Kin Insurance employers are hiring and sponsoring visas right now.
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