Customer Service Management Jobs at Life Time with Visa Sponsorship
Customer Service Management roles at Life Time sit at the intersection of fitness operations and member experience, overseeing front desk teams, retention programs, and service standards across large-format health clubs. Life Time has demonstrated a willingness to sponsor eligible candidates for this function, including through both employment-based immigrant and OPT pathways.
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Get Access To All JobsPosition Summary
The LifeCafe Leader is responsible for the overall performance and growth of a LifeCafe location. This hands-on role leads daily operations, develops team members, ensures high-quality food and service execution, and drives financial results. Working side-by-side with the team, the LifeCafe Leader creates a fun, fast-paced, and high-touch environment that reflects Life Time’s standards and values.
Job Duties and Responsibilities
- Oversees front-of-house and back-of-house operations, including inventory, scheduling, payroll, and adherence to operational policies
- Works in "The Zone" alongside the team, ensuring quality execution of menu items, accurate ticket times, and exceptional service
- Manages business financials, including P&L, budgeting, and cost controls for food, beverage, and labor
- Hires, trains, develops, and motivates team members to build a high-performing, growth-minded team culture
- Ensures compliance with all safety, cleanliness, and security protocols through regular inspection and coaching
Position Requirements
- Ability to work a flexible schedule including days, nights, weekends and holidays
- Excellent knowledge of cost control, Labor, reporting KPI’s
- Systems oriented and process minded with a strong ability to develop and implement new systems for continuous improvement
- Ability to handle pressure well and maintain composure in any situation
Education:
- High School Graduate or equivalent
Years of Experience:
- 3+ years of leadership experience in a fast-paced food or hospitality setting
Licenses / Certifications / Registrations:
- ServSafe Certification or equivalent
- Alcohol Safety Certification (if applicable)
- CPR/AED certification required within the first 30 days of hire
Preferred Qualifications
- College degree in culinary, business, or related field
- Preferred Chef/Culinary experience
- Prior or current business owner experience
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Position Summary
The LifeCafe Leader is responsible for the overall performance and growth of a LifeCafe location. This hands-on role leads daily operations, develops team members, ensures high-quality food and service execution, and drives financial results. Working side-by-side with the team, the LifeCafe Leader creates a fun, fast-paced, and high-touch environment that reflects Life Time’s standards and values.
Job Duties and Responsibilities
- Oversees front-of-house and back-of-house operations, including inventory, scheduling, payroll, and adherence to operational policies
- Works in "The Zone" alongside the team, ensuring quality execution of menu items, accurate ticket times, and exceptional service
- Manages business financials, including P&L, budgeting, and cost controls for food, beverage, and labor
- Hires, trains, develops, and motivates team members to build a high-performing, growth-minded team culture
- Ensures compliance with all safety, cleanliness, and security protocols through regular inspection and coaching
Position Requirements
- Ability to work a flexible schedule including days, nights, weekends and holidays
- Excellent knowledge of cost control, Labor, reporting KPI’s
- Systems oriented and process minded with a strong ability to develop and implement new systems for continuous improvement
- Ability to handle pressure well and maintain composure in any situation
Education:
- High School Graduate or equivalent
Years of Experience:
- 3+ years of leadership experience in a fast-paced food or hospitality setting
Licenses / Certifications / Registrations:
- ServSafe Certification or equivalent
- Alcohol Safety Certification (if applicable)
- CPR/AED certification required within the first 30 days of hire
Preferred Qualifications
- College degree in culinary, business, or related field
- Preferred Chef/Culinary experience
- Prior or current business owner experience
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Life Time Jobs
Align your experience with club operations
Life Time's Customer Service Management roles emphasize team supervision, member retention, and sales performance inside high-volume fitness facilities. Frame your resume around metrics like team size, member satisfaction outcomes, and experience managing front desk or membership staff specifically.
Confirm OPT eligibility before applying
If you're on F-1 status, verify your OPT start date and remaining duration with your DSO before submitting applications. Life Time has sponsored F-1 OPT and CPT candidates, but tight timelines between hiring and authorization can kill offers if you haven't confirmed your eligibility window upfront.
Target clubs with general manager openings nearby
Life Time's customer service management hires often ladder up through club-level leadership pipelines. Locations actively filling General Manager or Director of Sales roles nearby tend to have budget and authorization to sponsor a supporting management layer, making them more likely to engage on sponsorship.
Ask HR directly about EB-2 and EB-3 pathways
Life Time sponsors EB-2 and EB-3 petitions for management roles, which require PERM labor certification through DOL before USCIS adjudicates the immigrant petition. Raise this early with the hiring team so they can loop in legal counsel before an offer is extended, not after.
Search verified sponsoring employers on Migrate Mate
Filter for Customer Service Management roles at Life Time using Migrate Mate, which surfaces jobs at companies with confirmed sponsorship history. This saves time you'd otherwise spend cold-applying to locations that don't have sponsorship authorization from corporate.
Prepare for a multi-round interview process
Life Time typically runs panel interviews for management roles, involving both club-level and regional leadership. Prepare to discuss how you'd handle member escalations, staff scheduling across a full-service facility, and hitting monthly membership retention targets alongside your visa situation.
Customer Service Management at Life Time jobs are hiring across the US. Find yours.
Find Customer Service Management at Life Time JobsFrequently Asked Questions
Does Life Time sponsor H-1B visas for Customer Service Managements?
Life Time's confirmed sponsorship activity for Customer Service Management centers on employment-based Green Card pathways (EB-2 and EB-3) and F-1 OPT and CPT authorizations, rather than H-1B. H-1B sponsorship for customer service management roles is uncommon industry-wide because these positions don't consistently meet USCIS specialty occupation standards, which require a theoretical and practical body of highly specialized knowledge tied to a specific degree field.
How do I apply for Customer Service Management jobs at Life Time?
You can browse open Customer Service Management positions at Life Time directly on their careers site or through Migrate Mate, which filters for roles at companies with verified sponsorship history. When applying, address your visa status upfront in your cover letter or initial recruiter screen so the hiring team can loop in HR and legal counsel early, before an offer is drafted.
Which visa types are commonly used for Customer Service Management roles at Life Time?
Life Time has sponsored candidates under F-1 OPT, F-1 CPT, and employment-based immigrant visa categories including EB-2 and EB-3. OPT and CPT are short-term work authorization pathways available to F-1 students through USCIS. EB-2 and EB-3 are permanent residency pathways that require the employer to complete a PERM labor certification through the Department of Labor before filing an immigrant petition.
What qualifications does Life Time expect for Customer Service Management candidates?
Life Time's Customer Service Management roles at full-service health clubs typically require demonstrated experience supervising front desk or membership teams, a track record in sales or retention metrics, and comfort operating within a large, operationally complex facility. A bachelor's degree in business, hospitality, or a related field strengthens your profile, particularly if you're pursuing an employment-based sponsorship pathway that involves PERM labor certification.
How long does the sponsorship process take for a management role at Life Time?
Timeline depends heavily on visa type. F-1 OPT authorization through USCIS can take 90 days or more, so applications should be filed well before your program end date. EB-3 sponsorship through PERM labor certification with DOL routinely takes 12 to 24 months before USCIS even begins adjudicating the immigrant petition, meaning it's a long-term pathway that needs to start early in your employment at Life Time.
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