Customer Service Management Jobs at Newrez with Visa Sponsorship
Newrez hires for Customer Service Management roles across its mortgage servicing and lending operations, covering team leadership, escalation handling, and compliance-adjacent oversight. The company has a track record of sponsoring work visas for this function, making it a viable target if you're building a long-term career in U.S. financial services.
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Get Access To All JobsWho We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Position Summary
Avenue 365 Lender Services is seeking a detail-oriented and customer-focused Premier Title Specialist to support Premier and Retail title processing, curative, and closing operations. This role provides end-to-end transaction support for both refinance and purchase files, ensuring timely title clearance, accurate documentation, and compliance with client and internal service level agreements (SLAs). The Premier Specialist serves as a primary point of contact for loan officers, processors, borrowers, attorneys, realtors, and vendors throughout the life of the file. The role emphasizes superior customer service, collaboration across teams, and adherence to underwriting and operational standards to ensure a smooth closing experience and high customer satisfaction.
Description
Transaction Processing & Title Review
- Review title search materials for vesting, legal descriptions, liens, judgments, and exceptions to be satisfied prior to closing.
- Order title searches, tax certificates, and other required documentation.
- Review and prepare CPLs, wiring instructions, title commitments, property reports, Attorney Opinion Letters, and conditional CTC/ATS documents.
- Work with underwriting to clear complex title issues and obtain over-the-limit liability approvals.
- Ensure compliance with underwriting guidelines, internal policies, and client requirements.
Contract & File Management
- Coordinate loan and cash purchase transactions, including processing contracts and tracking earnest money.
- Ensure all file data is entered accurately and maintained within internal systems.
- Monitor and adhere to contractual timelines to maintain compliance throughout the transaction lifecycle.
Closing Coordination
- Collaborate with scheduling teams to facilitate timely closing appointments.
- Partner with the closing team to coordinate and oversee preparation of CD/HUD settlement statements and ensure timely approval.
- Prepare and order documents required for settlement.
- Send closing packages to notary closers and provide settlement instructions.
- Perform final pre-closing review for taxes, premiums, endorsements, vesting, and checklist accuracy.
Post-Closing Support
- Perform post-closing review of executed packages.
- Assist Funding, Recording, and Policy teams as needed to ensure timely completion of post-closing activities.
Customer Service & Communication
- Provide courteous, professional, and responsive customer service to borrowers, sellers, lenders, agents, attorneys, and vendors.
- Maintain daily communication with internal and external partners throughout the transaction lifecycle.
- Ensure a positive customer experience while managing deadlines and high-volume workflows.
Qualifications And Education Requirements
- High School Diploma or equivalent required.
- Minimum 2+ years of real estate title, closing, and document processing experience required.
- Minimum 1+ year of industry purchase experience required.
- Minimum 1+ years of National experience preferred.
- Proficient in Microsoft Office, Microsoft Word, Microsoft Excel, Windows based programs.
Skills, Abilities, And Knowledge
- Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers.
- Excellent written communication skills to communicate with both internal and external customers.
- Strong attention to detail and organization and ability to work efficiently and accurately.
- Ability to prioritize workload and multitask.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Work Environment And Physical Requirements
- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
- Light lifting and carrying (up to 25 lbs.).
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Position Summary
Avenue 365 Lender Services is seeking a detail-oriented and customer-focused Premier Title Specialist to support Premier and Retail title processing, curative, and closing operations. This role provides end-to-end transaction support for both refinance and purchase files, ensuring timely title clearance, accurate documentation, and compliance with client and internal service level agreements (SLAs). The Premier Specialist serves as a primary point of contact for loan officers, processors, borrowers, attorneys, realtors, and vendors throughout the life of the file. The role emphasizes superior customer service, collaboration across teams, and adherence to underwriting and operational standards to ensure a smooth closing experience and high customer satisfaction.
Description
Transaction Processing & Title Review
- Review title search materials for vesting, legal descriptions, liens, judgments, and exceptions to be satisfied prior to closing.
- Order title searches, tax certificates, and other required documentation.
- Review and prepare CPLs, wiring instructions, title commitments, property reports, Attorney Opinion Letters, and conditional CTC/ATS documents.
- Work with underwriting to clear complex title issues and obtain over-the-limit liability approvals.
- Ensure compliance with underwriting guidelines, internal policies, and client requirements.
Contract & File Management
- Coordinate loan and cash purchase transactions, including processing contracts and tracking earnest money.
- Ensure all file data is entered accurately and maintained within internal systems.
- Monitor and adhere to contractual timelines to maintain compliance throughout the transaction lifecycle.
Closing Coordination
- Collaborate with scheduling teams to facilitate timely closing appointments.
- Partner with the closing team to coordinate and oversee preparation of CD/HUD settlement statements and ensure timely approval.
- Prepare and order documents required for settlement.
- Send closing packages to notary closers and provide settlement instructions.
- Perform final pre-closing review for taxes, premiums, endorsements, vesting, and checklist accuracy.
Post-Closing Support
- Perform post-closing review of executed packages.
- Assist Funding, Recording, and Policy teams as needed to ensure timely completion of post-closing activities.
Customer Service & Communication
- Provide courteous, professional, and responsive customer service to borrowers, sellers, lenders, agents, attorneys, and vendors.
- Maintain daily communication with internal and external partners throughout the transaction lifecycle.
- Ensure a positive customer experience while managing deadlines and high-volume workflows.
Qualifications And Education Requirements
- High School Diploma or equivalent required.
- Minimum 2+ years of real estate title, closing, and document processing experience required.
- Minimum 1+ year of industry purchase experience required.
- Minimum 1+ years of National experience preferred.
- Proficient in Microsoft Office, Microsoft Word, Microsoft Excel, Windows based programs.
Skills, Abilities, And Knowledge
- Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers.
- Excellent written communication skills to communicate with both internal and external customers.
- Strong attention to detail and organization and ability to work efficiently and accurately.
- Ability to prioritize workload and multitask.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Work Environment And Physical Requirements
- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
- Light lifting and carrying (up to 25 lbs.).
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
See all 21+ Customer Service Management at Newrez jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Newrez roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Newrez Jobs
Frame your credentials around financial services compliance
Newrez operates in a heavily regulated mortgage environment. Highlight any experience with RESPA, CFPB guidelines, or loss mitigation workflows on your resume. Customer service management in banking requires demonstrable compliance literacy, not just team leadership.
Confirm your visa category covers management-level roles
H-1B and TN sponsorship for management positions requires the role to qualify as a specialty occupation. Customer Service Management at a mortgage servicer typically satisfies this through finance, business administration, or operations management degree requirements. Verify your degree field aligns before applying.
Target Newrez roles tied to its servicing portfolio
Newrez concentrates customer service operations around mortgage servicing, default management, and borrower communications. Search for roles that reference these business lines specifically. They represent the highest-volume hiring areas and are where sponsorship decisions carry the most institutional precedent.
Use Migrate Mate to filter Newrez openings by visa type
Browse Customer Service Management positions at Newrez filtered by your specific visa category on Migrate Mate. This saves time that would otherwise go toward manually screening job listings that never lead to a sponsorship conversation.
Prepare for the PERM recruitment documentation phase
If your role requires a Green Card pathway via PERM, Newrez must document that no qualified U.S. workers were available. This process runs through DOL and can take over a year. Having your performance records and credentials organized in advance keeps the filing moving without delays on your end.
Customer Service Management at Newrez jobs are hiring across the US. Find yours.
Find Customer Service Management at Newrez JobsFrequently Asked Questions
Does Newrez sponsor H-1B visas for Customer Service Managements?
Yes, Newrez has sponsored H-1B visas for roles in its customer service and operations functions. For management-level positions in mortgage servicing, the company has demonstrated willingness to file H-1B petitions where the role meets the specialty occupation standard, typically supported by a degree in business administration, finance, or a related field.
How do I apply for Customer Service Management jobs at Newrez?
Applications go through Newrez's careers portal. Before applying, confirm the role aligns with your visa category and that the job description reflects degree-level requirements, which strengthens the specialty occupation case. Migrate Mate lists open Customer Service Management positions at Newrez filtered by sponsorship-eligible visa types, so you can identify the right openings before applying directly.
Which visa types does Newrez commonly use for Customer Service Management roles?
Newrez has sponsored H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Card categories including EB-2 and EB-3 for roles in this function. H-1B is the most common path for full-time management hires. F-1 OPT is often the entry point for recent graduates before transitioning to H-1B sponsorship through the annual USCIS lottery.
What qualifications does Newrez expect for Customer Service Management positions?
Newrez typically looks for candidates with a bachelor's degree in business, finance, or operations management combined with direct experience leading customer-facing teams in financial services or mortgage servicing. Familiarity with escalation handling, regulatory compliance, and servicing platforms is a consistent theme across these roles. For visa sponsorship purposes, the degree-to-role alignment matters as much as the experience itself.
How long does the visa sponsorship process take for a Newrez management role?
For H-1B, the timeline depends on USCIS lottery selection in April, with employment starting October 1 at the earliest under regular processing. Premium processing reduces USCIS adjudication to around 15 business days but does not affect the lottery or start date. Green Card sponsorship via PERM runs through DOL first, which can take one to two years before USCIS filing even begins.
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