Customer Service Management Jobs at Northwest Bank with Visa Sponsorship
Northwest Bank hires Customer Service Management professionals across its retail and commercial banking operations, with roles spanning team leadership, service quality, and branch-level oversight. The bank has an established process for sponsoring work visas in this function, making it a viable target if you're building a banking career in the U.S.
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Get Access To All JobsJob Description
The Sr. Treasury Management Advisor will focus on generating new business from prospects and deepening relationships within their existing book of business. You will work jointly with relationship managers on existing customers who present opportunities from unique situations due to size and/or complexity of requirements. The Sr. Treasury Management Advisor will bring a consultative approach to our business customers, providing ideas and insights based upon the customer needs, and provide superior customer service. This position coordinates, prepares, and presents sales presentation/proposals to customers and prospects, including formal RFP requests.
Essential Functions
- Drive the development of new profitable TM business within a designated portfolio of existing customers and prospects including municipalities and higher education clients and prospects
- Develop strategic sales plans and execute them in coordination with relationship managers and other Treasury Services colleagues as appropriate
- Partner with Merchant Services Sales Executive to identify card processing opportunities
- Coordinate annual relationship reviews and customer calls
- Understand the clients' business needs, short and long term strategies, and industry to better determine cash flow needs and requirements. Identify potential new business opportunities and provide the appropriate solution(s)
- Understand the competitions' capabilities and be able to best position Northwest Bank
- Promote sales through frequent client meetings and review of new solutions, and share market and industry trends
- Manage proposal preparation and the entire sales process including public sector request for proposal responses
- Work closely with the appropriate Relationship Managers to gain deeper share of wallet with existing clients
- Generate cross-sell opportunities by maintaining strong working relationships with other lines of business
- Effectively lead a cash flow conversation
- Possess strong acumen and knowledge of treasury management solutions
- Work on projects as required by department
- Manage internal and external networks, such as community or industry relationships, to actively acquire new clients
- Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Qualifications
- Bachelor's Degree Business, Finance, or related experience preferred
- Certified Treasury Professional Upon Hire preferred
- 8 - 12 years Treasury Management Commercial Sales experience required
- 6 - 8 years Financial Services Sales experience preferred
- Ability to analyze financial data
Travel Requirements
- Occasionally Some travel required based upon business and client needs
Location
This position will work onsite Mon – Thurs with Friday as an optional work from home day.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Job Description
The Sr. Treasury Management Advisor will focus on generating new business from prospects and deepening relationships within their existing book of business. You will work jointly with relationship managers on existing customers who present opportunities from unique situations due to size and/or complexity of requirements. The Sr. Treasury Management Advisor will bring a consultative approach to our business customers, providing ideas and insights based upon the customer needs, and provide superior customer service. This position coordinates, prepares, and presents sales presentation/proposals to customers and prospects, including formal RFP requests.
Essential Functions
- Drive the development of new profitable TM business within a designated portfolio of existing customers and prospects including municipalities and higher education clients and prospects
- Develop strategic sales plans and execute them in coordination with relationship managers and other Treasury Services colleagues as appropriate
- Partner with Merchant Services Sales Executive to identify card processing opportunities
- Coordinate annual relationship reviews and customer calls
- Understand the clients' business needs, short and long term strategies, and industry to better determine cash flow needs and requirements. Identify potential new business opportunities and provide the appropriate solution(s)
- Understand the competitions' capabilities and be able to best position Northwest Bank
- Promote sales through frequent client meetings and review of new solutions, and share market and industry trends
- Manage proposal preparation and the entire sales process including public sector request for proposal responses
- Work closely with the appropriate Relationship Managers to gain deeper share of wallet with existing clients
- Generate cross-sell opportunities by maintaining strong working relationships with other lines of business
- Effectively lead a cash flow conversation
- Possess strong acumen and knowledge of treasury management solutions
- Work on projects as required by department
- Manage internal and external networks, such as community or industry relationships, to actively acquire new clients
- Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Qualifications
- Bachelor's Degree Business, Finance, or related experience preferred
- Certified Treasury Professional Upon Hire preferred
- 8 - 12 years Treasury Management Commercial Sales experience required
- 6 - 8 years Financial Services Sales experience preferred
- Ability to analyze financial data
Travel Requirements
- Occasionally Some travel required based upon business and client needs
Location
This position will work onsite Mon – Thurs with Friday as an optional work from home day.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
See all 50+ Customer Service Management at Northwest Bank jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Northwest Bank roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Northwest Bank Jobs
Frame Your Credentials Around U.S. Banking Standards
Northwest Bank operates under U.S. federal banking regulations, so translate your customer service leadership experience into terms that map to FDIC-regulated environments. Highlight metrics like retention rates, complaint resolution, and team performance against service-level agreements.
Target Branch Manager Pipeline Roles Strategically
Customer Service Management openings at regional banks often feed directly into branch leadership tracks. Apply to roles explicitly listing supervisory scope over tellers or service reps, since those positions carry stronger business necessity arguments for H-1B specialty occupation classification.
Confirm Sponsorship Willingness Before Final Rounds
Ask your recruiter during the second interview stage whether Northwest Bank has an established immigration counsel relationship for this role category. Banks with active TN and H-1B pipelines typically have legal infrastructure in place, which shortens your filing timeline after offer acceptance.
Understand How TN Status Applies to Management Roles
If you're a Canadian or Mexican national, the TN visa covers Management Consultants, but standard Customer Service Management titles may not qualify without careful job duty framing. Review the DOL's TN category definitions with your employer before accepting an offer that assumes TN eligibility.
Align Your Degree Field to the Specialty Occupation Requirement
USCIS scrutinizes H-1B filings for Customer Service Management roles because the degree requirement isn't always obvious. A bachelor's in Business Administration, Finance, or Organizational Management strengthens the specialty occupation argument compared to unrelated fields, even with strong work experience.
Use Migrate Mate to Find Open Roles With Sponsorship History
Search Migrate Mate to filter Customer Service Management openings at Northwest Bank by visa type. This lets you prioritize roles where the bank has sponsored candidates in this specific function rather than applying broadly and discovering sponsorship limitations late in the process.
Customer Service Management at Northwest Bank jobs are hiring across the US. Find yours.
Find Customer Service Management at Northwest Bank JobsFrequently Asked Questions
Does Northwest Bank sponsor H-1B visas for Customer Service Managements?
Yes, Northwest Bank sponsors H-1B visas for Customer Service Management roles, though approval depends on whether the specific position meets USCIS's specialty occupation standard. Roles with clear supervisory scope, degree requirements in a relevant field like Business Administration or Finance, and defined analytical responsibilities tend to qualify. Confirm the job duty framing with the recruiter before accepting an offer.
How do I apply for Customer Service Management jobs at Northwest Bank?
Apply directly through Northwest Bank's careers portal, targeting roles that specify team leadership or service operations responsibilities. Before applying, use Migrate Mate to browse current openings filtered by visa sponsorship type so you can prioritize positions where the bank has an active sponsorship track record for this function. Tailor your resume to U.S. banking service standards and supervisory metrics.
Which visa types are commonly used for Customer Service Management roles at Northwest Bank?
Northwest Bank sponsors H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for roles in this function. F-1 OPT and CPT are common entry points for recent graduates in business or finance programs. H-1B is the primary long-term work visa for post-OPT transitions. TN eligibility depends on the specific job title and duty framing for Canadian and Mexican nationals.
What qualifications does Northwest Bank expect for Customer Service Management positions?
Northwest Bank typically looks for a bachelor's degree in Business, Finance, or a related field, combined with supervisory experience in a customer-facing banking or financial services environment. Familiarity with FDIC-regulated operations, team performance management, and complaint resolution processes strengthens your application. Roles with P&L or service-level accountability tend to carry stronger sponsorship justification under H-1B specialty occupation criteria.
How does the visa sponsorship timeline work after receiving an offer from Northwest Bank?
For H-1B, your start date must align with the October 1 fiscal year cap unless you're cap-exempt. If you're on F-1 OPT, Northwest Bank can file the H-1B petition during your OPT period, and the 60-day grace period applies if employment ends before the petition is filed. PERM-based Green Card sponsorship under EB-2 or EB-3 typically begins after your first year of employment and involves DOL labor certification before USCIS adjudication.
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