Customer Success Manager Jobs at Rapid7 with Visa Sponsorship
Rapid7 hires Customer Success Managers to drive adoption and retention across its cybersecurity platform, working closely with enterprise clients. The company has a history of sponsoring work visas for this function, making it a realistic target if you're on OPT, TN status, or pursuing longer-term employment-based sponsorship.
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Get Access To All JobsCustomer Success Manager
As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment.
We are seeking Boston-based candidates who are excited to work in a hybrid environment. Our core hybrid days in-office are Tuesday, Wednesday and Thursday.
About the Team
Responsible for overall success and satisfaction, the CSA’s mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers’ unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals.
About the Role
In this role, you will be responsible for:
Relationship Management:
- Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives.
- Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews.
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
Product Expertise:
- Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage.
- Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products.
Industry Knowledge:
- Stay up-to-date with the latest trends, like-technologies and happenings across cyber security.
- Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers.
Customer Advocacy:
- Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success.
Risk Mitigation:
- Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.
- Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn.
Performance Metrics:
- Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities.
The skills you’ll bring include:
- 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions.
- Excellent written and verbal skills.
- Excellent interpersonal and communication skills.
- Prior technology deployment and configuration experience.
- Experience with security frameworks and concepts.
- Excellent project management and prioritization abilities.
- Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI).
- Problem-solving mentality with the ability to navigate complex situations.
- Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
- Familiarity with customer success platforms and tools is a plus.
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$63,800.00 - 86,300.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Customer Success Manager
As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment.
We are seeking Boston-based candidates who are excited to work in a hybrid environment. Our core hybrid days in-office are Tuesday, Wednesday and Thursday.
About the Team
Responsible for overall success and satisfaction, the CSA’s mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers’ unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals.
About the Role
In this role, you will be responsible for:
Relationship Management:
- Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives.
- Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews.
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
Product Expertise:
- Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage.
- Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products.
Industry Knowledge:
- Stay up-to-date with the latest trends, like-technologies and happenings across cyber security.
- Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers.
Customer Advocacy:
- Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success.
Risk Mitigation:
- Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.
- Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn.
Performance Metrics:
- Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities.
The skills you’ll bring include:
- 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions.
- Excellent written and verbal skills.
- Excellent interpersonal and communication skills.
- Prior technology deployment and configuration experience.
- Experience with security frameworks and concepts.
- Excellent project management and prioritization abilities.
- Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI).
- Problem-solving mentality with the ability to navigate complex situations.
- Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
- Familiarity with customer success platforms and tools is a plus.
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$63,800.00 - 86,300.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Rapid7 Jobs
Frame your degree around technical client roles
Customer Success Manager roles at Rapid7 require a specialty occupation basis for H-1B or EB filings. A degree in computer science, information systems, or business with a technical concentration strengthens your petition more than a general business background.
Target Rapid7's enterprise segment openings
Rapid7 consistently posts Customer Success Manager roles tied to enterprise and mid-market cybersecurity accounts. These positions carry clearer specialty occupation arguments for visa purposes than generalist CS roles, making sponsorship conversations with hiring managers more straightforward.
Use Migrate Mate to surface active Rapid7 openings
Rapid7 posts Customer Success Manager roles across multiple locations, and availability shifts frequently. Use Migrate Mate to filter for Rapid7 positions that explicitly support visa sponsorship, so you're applying to live roles rather than chasing outdated listings.
Align your TN documentation to the job description
Canadian and Mexican nationals can pursue Rapid7 CSM roles under TN status using a qualifying category like Management Consultant or Computer Systems Analyst. The job description language in your offer letter must map cleanly to the DOL-recognized TN occupation category you're claiming.
Plan around PERM timelines for permanent sponsorship
If Rapid7 agrees to pursue EB-2 or EB-3 sponsorship, PERM labor certification through DOL typically runs 12 to 18 months before the I-140 petition stage. Build that timeline into your status planning, especially if you have a limited OPT or grace period runway.
Customer Success Manager at Rapid7 jobs are hiring across the US. Find yours.
Find Customer Success Manager at Rapid7 JobsFrequently Asked Questions
Does Rapid7 sponsor H-1B visas for Customer Success Managers?
Rapid7 has sponsored employment-based visas for Customer Success Manager roles, though H-1B sponsorship depends on the specific position, your qualifications, and whether the role meets USCIS specialty occupation criteria. Customer Success roles tied to Rapid7's cybersecurity platform, requiring a relevant technical or business degree, tend to have the strongest case for sponsorship approval.
Which visa types does Rapid7 commonly support for Customer Success Manager roles?
Rapid7 has supported F-1 OPT and CPT for early-career candidates, TN status for Canadian and Mexican nationals in qualifying occupational categories, and employment-based Green Card pathways including EB-2 and EB-3 for longer-term sponsorship. The right visa type depends on your nationality, degree field, and where you are in your immigration timeline.
What qualifications does Rapid7 expect for Customer Success Manager positions?
Rapid7 typically looks for candidates with experience managing enterprise or mid-market SaaS accounts, ideally with exposure to cybersecurity products or complex technical environments. A bachelor's degree in a relevant field, strong client communication skills, and familiarity with renewal and expansion metrics are common requirements across their Customer Success Manager postings.
How do I apply for Customer Success Manager jobs at Rapid7?
You can find and apply for Customer Success Manager openings at Rapid7 through Migrate Mate, which filters for roles that support visa sponsorship so you're not sorting through listings manually. When applying, tailor your resume to highlight client retention outcomes and technical product experience relevant to Rapid7's cybersecurity portfolio, as their hiring process places weight on demonstrable account impact.
How do I plan my timeline if Rapid7 is sponsoring my Green Card?
If Rapid7 agrees to sponsor an EB-2 or EB-3 Green Card, the process starts with PERM labor certification through DOL, which typically takes 12 to 18 months. After PERM approval, your employer files an I-140 petition with USCIS. Priority date backlogs vary significantly by country of birth, so Indian and Chinese nationals should account for potentially long waits beyond the initial filing stages.
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