Customer Success Jobs at Rapid7 with Visa Sponsorship
Rapid7 hires Customer Success professionals to support cybersecurity product adoption across enterprise accounts, and the company has a track record of sponsoring work visas for this function. If you're on OPT, TN status, or pursuing permanent residence, Rapid7's Customer Success roles are worth targeting.
See All Customer Success at Rapid7 JobsOverview
Showing 5 of 22+ Customer Success Jobs at Rapid7 jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 22+ Customer Success Jobs at Rapid7
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at Rapid7.
Get Access To All JobsCustomer Success Manager
As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment.
We are seeking Boston-based candidates who are excited to work in a hybrid environment. Our core hybrid days in-office are Tuesday, Wednesday and Thursday.
About the Team
Responsible for overall success and satisfaction, the CSA’s mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers’ unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals.
About the Role
In this role, you will be responsible for:
Relationship Management:
- Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives.
- Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews.
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
Product Expertise:
- Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage.
- Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products.
Industry Knowledge:
- Stay up-to-date with the latest trends, like-technologies and happenings across cyber security.
- Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers.
Customer Advocacy:
- Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success.
Risk Mitigation:
- Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.
- Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn.
Performance Metrics:
- Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities.
The skills you’ll bring include:
- 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions.
- Excellent written and verbal skills.
- Excellent interpersonal and communication skills.
- Prior technology deployment and configuration experience.
- Experience with security frameworks and concepts.
- Excellent project management and prioritization abilities.
- Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI).
- Problem-solving mentality with the ability to navigate complex situations.
- Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
- Familiarity with customer success platforms and tools is a plus.
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$63,800.00 - 86,300.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Customer Success Manager
As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment.
We are seeking Boston-based candidates who are excited to work in a hybrid environment. Our core hybrid days in-office are Tuesday, Wednesday and Thursday.
About the Team
Responsible for overall success and satisfaction, the CSA’s mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers’ unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals.
About the Role
In this role, you will be responsible for:
Relationship Management:
- Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives.
- Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews.
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
Product Expertise:
- Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage.
- Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products.
Industry Knowledge:
- Stay up-to-date with the latest trends, like-technologies and happenings across cyber security.
- Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers.
Customer Advocacy:
- Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success.
Risk Mitigation:
- Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.
- Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn.
Performance Metrics:
- Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities.
The skills you’ll bring include:
- 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions.
- Excellent written and verbal skills.
- Excellent interpersonal and communication skills.
- Prior technology deployment and configuration experience.
- Experience with security frameworks and concepts.
- Excellent project management and prioritization abilities.
- Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI).
- Problem-solving mentality with the ability to navigate complex situations.
- Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
- Familiarity with customer success platforms and tools is a plus.
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$63,800.00 - 86,300.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
See all 22+ Customer Success at Rapid7 jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Rapid7 roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Rapid7 Jobs
Frame your credentials around cybersecurity outcomes
Rapid7 expects Customer Success candidates to speak the language of security operations. Certifications like CompTIA Security+ or vendor-specific credentials strengthen your case and signal you can onboard enterprise clients onto complex platforms from day one.
Target roles that align with TN eligibility
Canadian and Mexican nationals should look for Customer Success titles tied to a systems analyst or management consultant function. The TN category doesn't cover vague account management roles, so matching your job title to a qualifying USMCA occupation is essential before applying.
Confirm OPT authorization covers your start date
F-1 OPT gives you 12 months of work authorization, with a 24-month STEM extension if your degree qualifies. If your OPT end date falls within 90 days of a Rapid7 offer, flag this early so the team can initiate H-1B or alternative filings without a gap in your status.
Ask specifically about PERM eligibility during offer negotiation
EB-2 and EB-3 Green Card paths both require PERM labor certification, a DOL-run process that can take over a year before a petition even reaches USCIS. Clarifying Rapid7's timeline expectations at the offer stage avoids surprises after you've already onboarded.
Search Rapid7's open Customer Success roles on Migrate Mate
Rapid7's Customer Success openings span geographic markets and product lines. Use Migrate Mate to filter active roles by visa type so you surface positions where sponsorship is confirmed and avoid wasting applications on listings that exclude international candidates.
Prepare a concise sponsorship conversation for your hiring manager
Customer Success hiring managers at technology companies often defer visa questions to HR, which slows decisions. Walking in with a clear one-page summary of your current status, authorized work period, and the next filing step keeps the process moving on your timeline.
Customer Success at Rapid7 jobs are hiring across the US. Find yours.
Find Customer Success at Rapid7 JobsFrequently Asked Questions
Does Rapid7 sponsor H-1B visas for Customer Success?
Rapid7 has sponsored H-1B visas across its workforce, and Customer Success is a function where sponsorship has occurred. That said, H-1B availability depends on the lottery, which runs once annually in March for an October 1 start. If you're already on a valid H-1B with another employer, a transfer to Rapid7 is possible without re-entering the lottery.
Which visa types does Rapid7 commonly use for Customer Success roles?
Rapid7 has sponsored F-1 OPT and CPT for recent graduates entering Customer Success, along with TN visas for Canadian and Mexican nationals in qualifying occupations. For longer-term paths, the company supports EB-2 and EB-3 Green Card sponsorship through PERM labor certification. The right visa depends on your nationality, degree field, and where you are in your career.
What qualifications does Rapid7 expect for Customer Success roles?
Rapid7's Customer Success positions typically require experience managing enterprise software accounts, familiarity with cybersecurity products or security operations workflows, and strong skills in stakeholder communication. Many roles reference experience with platforms like SIEM, vulnerability management, or cloud security. A technical bachelor's degree can support visa eligibility, particularly for H-1B or EB classification, since specialty occupation standards require a degree in a relevant field.
How do I apply for Customer Success jobs at Rapid7?
Start by browsing Rapid7's open Customer Success roles on Migrate Mate, which filters for positions where visa sponsorship is confirmed. Once you identify a target role, tailor your application to highlight enterprise account management experience and cybersecurity product knowledge. After submitting, be proactive about communicating your visa status early in the recruiter screen so the team can assess sponsorship feasibility before extending an offer.
How do I time my application around F-1 OPT expiration?
If you're approaching the end of your F-1 OPT, apply to Rapid7 Customer Success roles at least three to four months before your authorization expires. This gives enough time for an offer, onboarding, and an H-1B cap-gap filing if needed. STEM OPT extension applications must be submitted to USCIS before your current EAD expires, so coordinate that filing with your DSO in parallel with your job search.
See which Customer Success at Rapid7 employers are hiring and sponsoring visas right now.
Search Customer Success at Rapid7 Jobs