Rent The Runway Visa Sponsorship Jobs USA
Rent The Runway is a fashion-forward subscription and rental retailer known for disrupting how people access designer clothing. The company has sponsored work visas including H-1B visa and Green Cards, making it a viable option for international candidates targeting roles in retail technology, operations, and corporate functions.
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Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman's leadership, RTR has been named to CNBC's "Disruptor 50" five times in ten years, and has been placed on Fast Company's Most Innovative Companies list multiple times, while Hyman herself has been named to the "TIME 100" most influential people in the world and as one of People magazine's "Women Changing the World."
About the Job:
As the Manager, CX BPO, WFM & Programs, you are responsible for ensuring the high caliber of work and service across the onshore Customer Experience team and our offshore partners. You will also oversee workforce management (WFM) for our onshore and offshore teams, ensuring that both teams are scheduled in an optimized way and efficiently providing excellent customer service. You'll support the team in the systems and AI space, as well as jumping into supporting the onshore organization, driving improvements with cross-functional partners and vendors. You'll lead with data to make decisions.
This role is Monday-Friday, but may require periodically assisting to support our weekend CX schedule during peak periods or to support leadership time off. Remote eligible, but hybrid preferred role, going into the Brooklyn, NY office at least 1x/week.
What You'll Do:
- Own our BPO program and act as the main point of contact, ensuring seamless alignment between internal and outsourced team
- Maintain the highest level of service by monitoring and reporting against key metrics (SLAs, contacts per hour, quality scores, CSAT, etc.) and partnering with stakeholders and cross-functional teams to drive performance improvements and implement process updates
- Act as a subject matter expert on all things RTR
- Leverage operational insights, best practices, and reporting to identify gaps, draw out themes/trends to drive continuous improvement across our total operation
- Travel as needed to outsourcing site(s), estimated 2-3 times a year
- Partner with CSMs and BPO leadership to make improvements
- Join business reviews and workforce management calls
- Dig into key metrics, such as leakage and freebies, to ensure policy alignment
- Highlight the voice of the customer from our offshore organization
- Support workforce management (WFM) for onshore and offshore organizations to ensure accurate labor planning, forecasting and more, which optimize and reduce CX costs.
- Identify gaps where we're over and under, finding creative ways to adjust shifts
- Ensure agents are where they are scheduled to be, ensuring accountability and adherence
- Oversee the scheduling creation for the onshore organization and partner with the offshore organization to supplement accordingly
- Jump in and support the day-to-day management of the onshore agents, as needed (ex. during peak periods and absences)
- Support the team with systems issues, resolving outages and incidents cross-functionally and with vendors.
- Assist with AI workflows and implementations to drive efficiencies
- Assist Sr. Leadership with the rest of the CX initiatives as needed
- Drive additional programs, projects and key results that improve the customer experience and drive retention and growth
About You:
- You have 4+ years of management experience in a service-oriented environment or equivalent, including overseeing BPO organizations with 50+ agents and experience owning workforce management and labor planning
- You have proven experience with CRM applications (Zendesk, Gladly, Kustomer, etc.) and leveraging technology to optimize customer experience operations
- You have a passion for continuous improvement, data-driven decision making, ongoing learning, and testing new ideas. You have a strong business acumen.
- You are comfortable adapting to rapidly shifting goals/priorities and navigating teams through change with a positive attitude
- You're an excellent communicator, across all levels and mediums
- You love motivating and inspiring a team to work towards a common goal
- You have previous experience in project management, driving large scale changes
Benefits:
At Rent the Runway, we're committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
- Paid Time Off, including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
- Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
- Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
- Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
- Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first, and we've got you covered.
- 401(k) match - an investment in your future.
Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
The anticipated base salary for this position is $87,200 to $109,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.
About us:
Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman's leadership, RTR has been named to CNBC's "Disruptor 50" five times in ten years, and has been placed on Fast Company's Most Innovative Companies list multiple times, while Hyman herself has been named to the "TIME 100" most influential people in the world and as one of People magazine's "Women Changing the World."
About the Job:
As the Manager, CX BPO, WFM & Programs, you are responsible for ensuring the high caliber of work and service across the onshore Customer Experience team and our offshore partners. You will also oversee workforce management (WFM) for our onshore and offshore teams, ensuring that both teams are scheduled in an optimized way and efficiently providing excellent customer service. You'll support the team in the systems and AI space, as well as jumping into supporting the onshore organization, driving improvements with cross-functional partners and vendors. You'll lead with data to make decisions.
This role is Monday-Friday, but may require periodically assisting to support our weekend CX schedule during peak periods or to support leadership time off. Remote eligible, but hybrid preferred role, going into the Brooklyn, NY office at least 1x/week.
What You'll Do:
- Own our BPO program and act as the main point of contact, ensuring seamless alignment between internal and outsourced team
- Maintain the highest level of service by monitoring and reporting against key metrics (SLAs, contacts per hour, quality scores, CSAT, etc.) and partnering with stakeholders and cross-functional teams to drive performance improvements and implement process updates
- Act as a subject matter expert on all things RTR
- Leverage operational insights, best practices, and reporting to identify gaps, draw out themes/trends to drive continuous improvement across our total operation
- Travel as needed to outsourcing site(s), estimated 2-3 times a year
- Partner with CSMs and BPO leadership to make improvements
- Join business reviews and workforce management calls
- Dig into key metrics, such as leakage and freebies, to ensure policy alignment
- Highlight the voice of the customer from our offshore organization
- Support workforce management (WFM) for onshore and offshore organizations to ensure accurate labor planning, forecasting and more, which optimize and reduce CX costs.
- Identify gaps where we're over and under, finding creative ways to adjust shifts
- Ensure agents are where they are scheduled to be, ensuring accountability and adherence
- Oversee the scheduling creation for the onshore organization and partner with the offshore organization to supplement accordingly
- Jump in and support the day-to-day management of the onshore agents, as needed (ex. during peak periods and absences)
- Support the team with systems issues, resolving outages and incidents cross-functionally and with vendors.
- Assist with AI workflows and implementations to drive efficiencies
- Assist Sr. Leadership with the rest of the CX initiatives as needed
- Drive additional programs, projects and key results that improve the customer experience and drive retention and growth
About You:
- You have 4+ years of management experience in a service-oriented environment or equivalent, including overseeing BPO organizations with 50+ agents and experience owning workforce management and labor planning
- You have proven experience with CRM applications (Zendesk, Gladly, Kustomer, etc.) and leveraging technology to optimize customer experience operations
- You have a passion for continuous improvement, data-driven decision making, ongoing learning, and testing new ideas. You have a strong business acumen.
- You are comfortable adapting to rapidly shifting goals/priorities and navigating teams through change with a positive attitude
- You're an excellent communicator, across all levels and mediums
- You love motivating and inspiring a team to work towards a common goal
- You have previous experience in project management, driving large scale changes
Benefits:
At Rent the Runway, we're committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
- Paid Time Off, including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
- Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
- Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
- Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
- Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first, and we've got you covered.
- 401(k) match - an investment in your future.
Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
The anticipated base salary for this position is $87,200 to $109,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.
Job Roles at Rent The Runway
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Get Access To All JobsTips for Finding Rent The Runway Visa Sponsorship Jobs USA
Target technology and data roles
Rent The Runway's sponsorship activity is concentrated in technical and corporate functions rather than store-level positions. Focus your search on software engineering, data, and product roles where visa sponsorship is most common in retail companies.
Understand the dual sponsorship pathway
Rent The Runway sponsors both H-1B and Green Card petitions, including EB-2 and EB-3 categories. If long-term U.S. residency is your goal, ask during the offer stage whether the company initiates PERM labor certification for sponsored employees.
Time your application around H-1B cap season
For H-1B sponsorship, registration opens in March and cap-subject petitions take effect October 1. Target Rent The Runway roles in Q4 and Q1 so hiring timelines align with petition deadlines and avoid gaps in your work authorization.
Research the company's corporate hiring pipeline
Rent The Runway's sponsored roles have historically come from its corporate and headquarters functions. Prioritize applying to positions in Brooklyn or New York operations where the company concentrates its non-store professional workforce.
Use verified sponsorship data to confirm eligibility
Not every Rent The Runway job posting will mention visa sponsorship explicitly. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and apply with confidence rather than guessing from vague job descriptions.
Prepare for a lean sponsorship environment
Rent The Runway sponsors visas selectively rather than at high volume, so international applicants should treat each opportunity seriously. Tailor your application to demonstrate specialized skills that justify the sponsorship investment for a retail company.
Frequently Asked Questions
Does Rent The Runway sponsor H-1B visas?
Yes, Rent The Runway sponsors H-1B visas. The company's H-1B sponsorship is selective and tends to support specialized roles in areas like engineering, data science, and corporate operations. Because sponsorship volume is modest, competition for these positions among international candidates is meaningful, so a targeted and well-prepared application is important.
Which visa types does Rent The Runway sponsor?
Rent The Runway sponsors H-1B nonimmigrant visas as well as permanent residence through EB-2 and EB-3 Green Card categories. This dual sponsorship pathway means the company can support both initial U.S. work authorization and longer-term immigration goals, though each case depends on the specific role and business need at the time of hiring.
Which departments or roles at Rent The Runway are most likely to be sponsored?
Sponsorship at Rent The Runway is most common in technical and corporate functions, including software engineering, data analytics, product management, and operations. Retail-facing and hourly positions are unlikely to come with visa sponsorship. International candidates should focus on roles that require specialized degree-level qualifications, as these align most closely with H-1B specialty occupation requirements.
What is the typical application and sponsorship timeline at Rent The Runway?
The timeline depends on the visa type. For H-1B sponsorship, Rent The Runway would need to register during the March cap lottery window, with employment starting October 1 at the earliest. For Green Card sponsorship through PERM, the process typically begins after you have been employed for some time, and the full EB-2 or EB-3 process can take one to several years depending on your priority date and country of birth.
How do I find and apply for visa-sponsored jobs at Rent The Runway?
Start by identifying roles in Rent The Runway's corporate and technology divisions, where sponsorship is most likely. Because job postings rarely state sponsorship status clearly, use Migrate Mate to browse Rent The Runway openings filtered by verified sponsorship history. When you apply, lead with the specialized skills and qualifications that make sponsorship straightforward for the employer to justify.