Customer Success Engineer Jobs at Samsara with Visa Sponsorship
Customer Success Engineer jobs at Samsara sit at the intersection of technical troubleshooting and enterprise relationship management, supporting connected operations technology across fleet, equipment, and site customers. Samsara has a consistent track record of sponsoring work visas for this function, making it a realistic target for international candidates.
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Get Access To All JobsWho we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Enterprise Customer Success team partners closely with Samsara's enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.
An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara's commitment to providing excellent service
- Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
- Customer outcomes: Ensure ongoing success and value realization for Samsara's enterprise customers, leading to long-term retention and growth
- Risk management: Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
- Cross-functional leadership: Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
- People leadership: Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback
- Escalation leadership: Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution
- Executive communication: Keep executives informed of progress and advocate for change when needed
- AI-forward: Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
- Culture: Champion, role model, and embed Samsara's operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices
Minimum requirements for the role:
- 10+ years in Customer Success, account management, or consulting.
- 5+ years in management positions, including recruiting and retaining top talent.
- Experience managing Enterprise customers in a SaaS environment.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 30-40 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Enterprise Customer Success team partners closely with Samsara's enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.
An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara's commitment to providing excellent service
- Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
- Customer outcomes: Ensure ongoing success and value realization for Samsara's enterprise customers, leading to long-term retention and growth
- Risk management: Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
- Cross-functional leadership: Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
- People leadership: Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback
- Escalation leadership: Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution
- Executive communication: Keep executives informed of progress and advocate for change when needed
- AI-forward: Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
- Culture: Champion, role model, and embed Samsara's operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices
Minimum requirements for the role:
- 10+ years in Customer Success, account management, or consulting.
- 5+ years in management positions, including recruiting and retaining top talent.
- Experience managing Enterprise customers in a SaaS environment.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 30-40 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
See all Customer Success Engineer Jobs at Samsara
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Engineer Jobs at Samsara.
Get Access To All JobsTips for Finding Customer Success Engineer Jobs at Samsara
Frame your technical credentials around IoT
Samsara's Customer Success Engineers work directly with connected hardware and sensor platforms. Highlight any experience with APIs, telematics, or device management in your resume before applying, since generic software support backgrounds get deprioritized against candidates who understand physical asset tracking.
Target roles specifying enterprise or mid-market
Samsara segments its Customer Success Engineering function by account tier. Enterprise-focused postings carry stronger sponsorship intent because those roles have longer engagement cycles, making visa investment more predictable for the hiring manager making the case to HR.
Use Migrate Mate to filter open positions by sponsorship type
Samsara's open Customer Success Engineer listings vary by office and team. Migrate Mate filters these roles by the visa categories the company actively sponsors, so you spend your time on positions where your status is already a viable fit.
Clarify your OPT or CPT timeline upfront
If you're on F-1 OPT, Samsara's recruiting team needs to know your authorization end date early. STEM OPT gives you up to 24 months of extension eligibility, which comfortably covers two H-1B lottery cycles. Raising this in the first recruiter call prevents late-stage surprises.
Understand how LCA filing affects your start date
Before USCIS can approve your H-1B petition, Samsara's legal team must file a certified Labor Condition Application with the DOL. That certification can take one to two weeks, so factor this into any start date discussion during the offer negotiation stage.
Prepare a concise technical demonstration for interviews
Samsara's Customer Success Engineer interviews frequently include a live product walkthrough or troubleshooting scenario using their platform. Reviewing publicly available materials on their fleet management and site visibility products before your screen gives you a concrete vocabulary that signals genuine readiness for the role.
Frequently Asked Questions
Does Samsara sponsor H-1B visas for Customer Success Engineers?
Yes, Samsara sponsors H-1B visas for Customer Success Engineers. The company has an established pattern of filing H-1B petitions for technical customer-facing roles, which are classified as specialty occupations requiring a relevant bachelor's degree or higher. If you're already in the U.S. on a different nonimmigrant status, you'd need to go through the annual H-1B lottery unless you qualify for a cap-exempt pathway.
How do I apply for Customer Success Engineer jobs at Samsara?
Apply directly through Samsara's careers page, or browse their open Customer Success Engineer positions on Migrate Mate, which filters listings by visa sponsorship type so you can confirm your status is supported before applying. Tailor your application to highlight experience with enterprise SaaS platforms, hardware integrations, or fleet and asset management technology, since those match Samsara's core product areas.
Which visa types does Samsara commonly sponsor for Customer Success Engineer roles?
Samsara sponsors H-1B, TN visa, and F-1 OPT and CPT for Customer Success Engineer positions, and also supports Green Card pathways including EB-2 and EB-3 for longer-tenured employees. TN visa is available to Canadian and Mexican nationals whose role qualifies under USMCA-defined occupational categories. J-1 visa sponsorship is less common for this role type but has been used in select internship or training contexts.
What qualifications does Samsara expect for Customer Success Engineer candidates?
Samsara expects a bachelor's degree in a technical field such as computer science, electrical engineering, or information systems, combined with experience in enterprise customer support or technical account management. Familiarity with REST APIs, data analytics tools, or IoT hardware is a practical differentiator. Customer-facing communication skills matter as much as technical depth, since the role bridges product teams and large commercial accounts.
How do I time my application given H-1B processing timelines?
H-1B cap-subject petitions can only be filed starting April 1 for an October 1 start date, and USCIS registration opens in March. If you're on OPT expiring before October, confirm with Samsara's HR team that a cap-gap period or OPT extension covers the gap. Standard USCIS processing takes three to six months, though premium processing can reduce that to roughly 15 business days.