Shopmonkey Visa Sponsorship Jobs USA
Shopmonkey is a cloud-based auto repair shop management platform that has pursued employment-based Green Card sponsorship for select roles. It's a smaller but targeted sponsor in the Technology & Software space, making it worth researching if you're seeking long-term work authorization in a growing SaaS company.
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Get Access To All JobsINTRODUCTION
As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers.
Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely. Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
You will have the opportunity to:
- Learn all about the Shopmonkey product suite and automotive industry
- Use a relationship-based approach, deliver best-in-class service to our Customers
- Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
- Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns.
- Effectively manage workload, maintain assigned schedule, and attendance standards.
- Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
- Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
- Maintain a balance between company policy and Customer benefits in decision making.
Support Metrics:
- Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
- Analyze and report trends from Auto Shops feedback, to determine needed process improvements
Communication:
- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through
BASIC QUALIFICATIONS
We are looking for people who:
- Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and experiencing new and different challenges everyday
- Are self-directed learners and highly motivated
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs
PREFERRED QUALIFICATIONS
Bonus Points:
- Enthusiasm to work evening or weekend shifts
- Experience in hospitality, automotive industry, call center, or fast-paced startup
- Able to take direction from peers and managers
- The ability to speak Spanish is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
COMPENSATION
This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.
WHY SHOPMONKEY?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
💪🏼 Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
🥰 Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About The Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page.
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
INTRODUCTION
As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers.
Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely. Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
You will have the opportunity to:
- Learn all about the Shopmonkey product suite and automotive industry
- Use a relationship-based approach, deliver best-in-class service to our Customers
- Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
- Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns.
- Effectively manage workload, maintain assigned schedule, and attendance standards.
- Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
- Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
- Maintain a balance between company policy and Customer benefits in decision making.
Support Metrics:
- Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
- Analyze and report trends from Auto Shops feedback, to determine needed process improvements
Communication:
- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through
BASIC QUALIFICATIONS
We are looking for people who:
- Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and experiencing new and different challenges everyday
- Are self-directed learners and highly motivated
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs
PREFERRED QUALIFICATIONS
Bonus Points:
- Enthusiasm to work evening or weekend shifts
- Experience in hospitality, automotive industry, call center, or fast-paced startup
- Able to take direction from peers and managers
- The ability to speak Spanish is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
COMPENSATION
This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.
WHY SHOPMONKEY?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
💪🏼 Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
🥰 Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About The Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page.
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Job Roles at Shopmonkey
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Get Access To All JobsTips for Finding Shopmonkey Visa Sponsorship Jobs USA
Target engineering and product roles first
Shopmonkey's sponsorship activity has focused on technical and professional roles. If you're in software engineering, product management, or a related specialty, you're most likely to find a pathway to sponsored employment at this company.
Understand the Green Card focus
Shopmonkey has prioritized employment-based Green Card sponsorship over temporary work visas. If you're on OPT or TN status and looking for long-term sponsorship, this signals a company open to permanent residency investment in the right candidates.
Leverage your OPT or TN status as a stepping stone
Shopmonkey has sponsored F-1 OPT and TN visa holders. If you're already authorized to work through one of these categories, joining Shopmonkey gives you a real opportunity to transition toward employer-sponsored permanent residency down the line.
Research open roles that match sponsorable job categories
Shopmonkey sponsors EB-2 and EB-3 classifications, which typically require specialty occupation or skilled worker roles. Focus your applications on positions that clearly require a relevant bachelor's degree or higher to align with these categories.
Find verified sponsorship openings through Migrate Mate
Don't rely on job listings alone to determine sponsorship eligibility. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you confirm whether Shopmonkey is actively hiring for roles that match your visa situation.
Prepare for a longer Green Card timeline
Employment-based Green Card processes, especially EB-2 and EB-3, involve multiple stages including PERM labor certification. Start your research early and ask directly during interviews about where the company is in its sponsorship process for the specific role.
Frequently Asked Questions
Does Shopmonkey sponsor H-1B visas?
Based on available sponsorship data, Shopmonkey has not recently sponsored H-1B visas. Its sponsorship activity has centered on employment-based Green Cards in the EB-2 and EB-3 categories, along with support for F-1 OPT and TN visa holders. If H-1B visa sponsorship is a priority for you, confirm the company's current stance directly during the interview process.
What visa types does Shopmonkey sponsor?
Shopmonkey has sponsored EB-2 and EB-3 employment-based Green Cards, and has hired workers on F-1 OPT and TN visa status. This suggests the company is comfortable navigating work authorization processes for skilled professionals, though its sponsorship activity is selective rather than broad across all visa categories.
Which departments or roles at Shopmonkey are most likely to receive visa sponsorship?
Shopmonkey's sponsorship history points toward technical and professional roles in software engineering, product, and related functions within its SaaS platform. Positions that clearly require specialized education or expertise in the Technology & Software space are the strongest candidates for EB-2 or EB-3 sponsorship at this company.
How do I find currently open sponsored roles at Shopmonkey?
Migrate Mate is the most reliable way to find roles at Shopmonkey that come with verified sponsorship history. Instead of guessing which listings might offer sponsorship, you can filter directly by company and visa type to see roles where Shopmonkey has a documented track record of supporting international candidates.
How do I approach the application process at Shopmonkey as an international candidate?
Be transparent about your visa status early in the process. Since Shopmonkey's sponsorship is targeted rather than high-volume, recruiters will want to assess fit carefully before committing to sponsorship. Highlight the relevance of your degree and experience to the role, and ask specifically whether the position is open to Green Card sponsorship rather than assuming it is.