Operations Jobs at Smartsheet with Visa Sponsorship
Operations jobs at Smartsheet span process optimization, business systems, and cross-functional program management. The company has a consistent track record of sponsoring work visas for qualified Operations candidates, making it a viable target if you're on H-1B visa, OPT, or TN visa status and building a career in the tech sector.
Find Operations Jobs at SmartsheetOverview
Showing 5 of 5+ Operations Jobs at Smartsheet
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all Operations Jobs at Smartsheet
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operations Jobs at Smartsheet.
Get Access To All JobsINTRODUCTION
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day.
We are looking for a Sr. Risk and Renewals Operations Manager to develop and manage a world-class customer renewal and risk management operation. You will focus on operationalizing churn mitigation and renewal excellence, taking high-level risk identification and commercial strategies and converting them into scalable, automated processes. Your objective is to move the organization toward a disciplined, proactive risk management motion and optimized renewal process that protects our global recurring revenue base.
You Will
- Standardize Renewal Journeys: Design and implement renewal paths based on customer value and complexity. This includes automating high-volume renewals and establishing workback schedules for enterprise-level accounts.
- Systematize Risk Workflows: Architect the CRM and Gainsight workflows necessary to move the organization toward 100 percent proactive risk identification at least 90 days prior to renewal.
- Manage Renewal Planning Rhythms: Develop and support the execution of renewal planning and forecasting rhythms. You will establish the recurring operational cadences needed to maintain visibility into the book of business and ensure proper accountability across Sales and Customer Success teams.
- Improve Forecasting Predictability: Own the weekly aggregation and formalization of the renewals forecast. You will drive the evolution of the reporting infrastructure that provides visibility into risk aging, engagement gaps, and forecast accuracy.
- Operationalize Mitigation Playbooks: Partner with leadership to design mitigation strategies. You will support the build-out of associated playbooks, enablement assets, and tracking mechanisms for the field.
- Enforce Commercial Policy: Support the development of commercial contract renewal standards and oversee adherence within Customer Success. You will ensure systems and processes are optimized to maximize successful on-time customer renewal.
- Continuous Process Improvement: Regularly audit and iterate on renewal processes to remove friction for our internal teams and our customers.
You Have
- 7+ years of experience in Renewals Operations, Sales Operations, or Commercial Risk Management in an Enterprise SaaS environment.
- Systems Thinking: Demonstrated ability to translate complex commercial policies into streamlined system workflows in Salesforce or Gainsight.
- Commercial Fluency: Strong understanding of SaaS contract mechanics, including multi-year terms, uplift caps, and termination logic.
- Analytical Discipline: Leverage retention data to diagnose root causes for cancellations and downgrades to design segmented, process-based mitigations.
- Collaboration Skills: Experience working cross-functionally with Legal, Finance, and Sales to formalize and scale commercial processes.
Current US Perks & Benefits:
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$112,000—$142,500 USD
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
INTRODUCTION
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day.
We are looking for a Sr. Risk and Renewals Operations Manager to develop and manage a world-class customer renewal and risk management operation. You will focus on operationalizing churn mitigation and renewal excellence, taking high-level risk identification and commercial strategies and converting them into scalable, automated processes. Your objective is to move the organization toward a disciplined, proactive risk management motion and optimized renewal process that protects our global recurring revenue base.
You Will
- Standardize Renewal Journeys: Design and implement renewal paths based on customer value and complexity. This includes automating high-volume renewals and establishing workback schedules for enterprise-level accounts.
- Systematize Risk Workflows: Architect the CRM and Gainsight workflows necessary to move the organization toward 100 percent proactive risk identification at least 90 days prior to renewal.
- Manage Renewal Planning Rhythms: Develop and support the execution of renewal planning and forecasting rhythms. You will establish the recurring operational cadences needed to maintain visibility into the book of business and ensure proper accountability across Sales and Customer Success teams.
- Improve Forecasting Predictability: Own the weekly aggregation and formalization of the renewals forecast. You will drive the evolution of the reporting infrastructure that provides visibility into risk aging, engagement gaps, and forecast accuracy.
- Operationalize Mitigation Playbooks: Partner with leadership to design mitigation strategies. You will support the build-out of associated playbooks, enablement assets, and tracking mechanisms for the field.
- Enforce Commercial Policy: Support the development of commercial contract renewal standards and oversee adherence within Customer Success. You will ensure systems and processes are optimized to maximize successful on-time customer renewal.
- Continuous Process Improvement: Regularly audit and iterate on renewal processes to remove friction for our internal teams and our customers.
You Have
- 7+ years of experience in Renewals Operations, Sales Operations, or Commercial Risk Management in an Enterprise SaaS environment.
- Systems Thinking: Demonstrated ability to translate complex commercial policies into streamlined system workflows in Salesforce or Gainsight.
- Commercial Fluency: Strong understanding of SaaS contract mechanics, including multi-year terms, uplift caps, and termination logic.
- Analytical Discipline: Leverage retention data to diagnose root causes for cancellations and downgrades to design segmented, process-based mitigations.
- Collaboration Skills: Experience working cross-functionally with Legal, Finance, and Sales to formalize and scale commercial processes.
Current US Perks & Benefits:
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$112,000—$142,500 USD
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
See all Operations Jobs at Smartsheet
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operations Jobs at Smartsheet.
Get Access To All JobsTips for Finding Operations Jobs at Smartsheet
Align your background with Smartsheet's operations stack
Smartsheet's Operations roles typically require familiarity with SaaS business processes, data workflows, and tools like Salesforce or Workday. Tailor your resume to surface specific systems experience rather than generic process improvement language.
Target roles flagged as open to sponsorship
Not every Operations opening at Smartsheet leads to a visa filing. Filter for roles where sponsorship is explicitly confirmed before investing time in the application. Migrate Mate lets you browse Smartsheet's current Operations openings filtered by visa type.
Request your LCA before your start date
For H-1B transfers or new filings, your employer must certify a Labor Condition Application with the DOL before USCIS can process the petition. Confirm Smartsheet's recruiting team has initiated this step once you receive your offer.
Use OPT strategically while Smartsheet files your H-1B
If you're on F-1 OPT, you have a defined authorization window. Confirm your start date gives Smartsheet enough runway to file your H-1B petition before the April 1 filing deadline, leaving buffer for USCIS processing.
Prepare credential documentation before final interviews
Operations roles at Smartsheet often require degree verification and prior employment records to support a specialty occupation determination. Have transcripts, degree equivalency evaluations, and employment letters ready before the offer stage to avoid delays.
Understand how TN status applies to your role
Canadian and Mexican nationals in qualifying Operations functions may be eligible for TN status under USMCA. Confirm with Smartsheet's immigration team that the specific job title maps to an approved TN occupational category before assuming eligibility.
Frequently Asked Questions
Does Smartsheet sponsor H-1B visas for Operations roles?
Yes, Smartsheet sponsors H-1B visas for Operations positions. The company has a consistent record of filing petitions for this function, particularly for roles in business systems, program management, and process optimization. You'll need a qualifying specialty occupation and a relevant bachelor's degree or higher to support the petition through USCIS.
How do I apply for Operations jobs at Smartsheet?
Apply directly through Smartsheet's careers page and filter for Operations roles. Before applying, confirm the listing is open to visa sponsorship by reviewing the job description or reaching out to the recruiter. Migrate Mate lists Smartsheet's current Operations openings with sponsorship details surfaced, which simplifies the targeting process.
Which visa types does Smartsheet commonly use for Operations positions?
Smartsheet sponsors H-1B visas for most Operations hires requiring long-term work authorization. F-1 OPT transitions are also supported for recent graduates entering operations programs. TN status is available to eligible Canadian and Mexican nationals depending on the specific role. For permanent residency, Smartsheet has filed EB-2 and EB-3 petitions through the PERM labor certification process.
What qualifications does Smartsheet expect for Operations roles?
Most Operations roles at Smartsheet require a bachelor's degree in business, operations management, information systems, or a related field. Practical experience with SaaS business processes, cross-functional program coordination, and enterprise tools like Salesforce or Workday strengthens your application considerably. Senior roles typically require demonstrated ownership of operational initiatives, not just participation.
How long does the visa sponsorship process take for an Operations hire at Smartsheet?
Timeline depends on your visa type. H-1B transfers from another employer can take two to three months with standard USCIS processing, or as few as 15 business days with premium processing. New H-1B cap filings follow the April lottery cycle, with employment start dates no earlier than October 1. PERM-based Green Card filings typically take one to two years from initiation to I-140 approval.