Customer Support Jobs at Sodexo with Visa Sponsorship
Sodexo hires for Customer Support roles across its food service and facilities management operations, and the company has a track record of sponsoring work visas for this function. If you're on F-1 OPT, CPT, TN, J-1, or H-2B status, Sodexo is worth targeting in your search.
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Get Access To All JobsINTRODUCTION
Sodexo InReach is seeking a Customer Service Manager in Austin, Texas
This is a hybrid role with two days at home and three in the office
The Customer Service Manager is responsible for leading a remote and distributed Customer Service team supporting InReach’s Vending and Office Coffee Service (OCS) operations.
This role ensures consistent service execution across multiple branches and regions by managing daily support operations, service-level performance, customer escalations, and cross-functional coordination.
The Customer Service Manager will drive operational discipline, accountability, and service excellence by monitoring SLAs and KPIs, coaching team members, reporting to the Sr. Customer Service Manager, and partnering closely with Branch Operations, Service, Distribution, and Account Management teams.
This position requires strong experience managing remote employees and leveraging Microsoft Teams as a primary communication and collaboration tool.
ROLE AND RESPONSIBILITIES
What You'll Do:
- Lead, coach, and manage a remote Customer Service team handling Vending and OCS requests including fills, repairs, installs, removals, product issues, and equipment concerns
- Manage daily workflow, case assignment, and prioritization to ensure SLA commitments are consistently met
- Serve as the primary escalation point for complex, time-sensitive, or high-impact customer issues
- Partner with Branch Managers, Service Managers, Distribution Managers, and District Managers to drive timely resolution and operational alignment
- Monitor and report on customer service performance metrics, identifying trends, gaps, and improvement opportunities
- Use Microsoft Teams to manage communication with remote employees through meetings, chat, escalation channels, and collaboration spaces
- Conduct regular one-on-ones, team huddles, and performance reviews with remote team members
- Ensure consistent use of service workflows, escalation protocols, and branch-specific procedures
- Support onboarding and training of Customer Service Representatives on vending/OCS operations, equipment types, and service standards
- Collaborate with Account Managers and Key Account Managers to address customer risks, escalations, and retention concerns
- Drive continuous improvement initiatives related to efficiency, quality, and customer experience
- Be accountable for meeting and improving service performance, including but not limited to:
- SLA adherence for response and resolution times
- First Contact Resolution (FCR) rates
- Escalation volume and resolution effectiveness
- Repeat service issues and trend reduction
- Customer satisfaction indicators (CSAT, customer feedback)
- Ticket/work order accuracy and documentation compliance
- Team productivity and case throughput
- Analyze performance data, communicate results to leadership, and implement corrective actions when service levels fall below expectations.
WHAT WE OFFER
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
BASIC QUALIFICATIONS
- 3+ years of experience leading or managing a customer service or support team
- Experience supporting field-based or service-oriented operations (vending, OCS, facilities, logistics, or similar preferred)
- Demonstrated success managing remote employees and distributed teams
- Strong working experience using Microsoft Teams for daily communication, collaboration, and team management
- Experience managing SLAs, KPIs, and service performance in a high-volume environment
- Strong escalation management skills with the ability to balance urgency, empathy, and operational realities
- Effective coach and communicator who can drive accountability in a remote setting
- Ability to partner cross-functionally with Operations, Service, and Account Management teams
- Strong organizational, analytical, and problem-solving skills
- Customer-first mindset with a focus on consistency, clarity, and operational execution
- Vending, Micro Market, or Office Coffee Service (OCS) industry experience preferred
- Experience working with CRM or ticketing systems preferred
- Familiarity with multi-branch or multi-region service environments preferred
- Comfort operating in a fast-paced, evolving organization preferred
WHO WE ARE
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
MINIMUM QUALIFICATIONS
Associate's Degree or equivalent experience
INTRODUCTION
Sodexo InReach is seeking a Customer Service Manager in Austin, Texas
This is a hybrid role with two days at home and three in the office
The Customer Service Manager is responsible for leading a remote and distributed Customer Service team supporting InReach’s Vending and Office Coffee Service (OCS) operations.
This role ensures consistent service execution across multiple branches and regions by managing daily support operations, service-level performance, customer escalations, and cross-functional coordination.
The Customer Service Manager will drive operational discipline, accountability, and service excellence by monitoring SLAs and KPIs, coaching team members, reporting to the Sr. Customer Service Manager, and partnering closely with Branch Operations, Service, Distribution, and Account Management teams.
This position requires strong experience managing remote employees and leveraging Microsoft Teams as a primary communication and collaboration tool.
ROLE AND RESPONSIBILITIES
What You'll Do:
- Lead, coach, and manage a remote Customer Service team handling Vending and OCS requests including fills, repairs, installs, removals, product issues, and equipment concerns
- Manage daily workflow, case assignment, and prioritization to ensure SLA commitments are consistently met
- Serve as the primary escalation point for complex, time-sensitive, or high-impact customer issues
- Partner with Branch Managers, Service Managers, Distribution Managers, and District Managers to drive timely resolution and operational alignment
- Monitor and report on customer service performance metrics, identifying trends, gaps, and improvement opportunities
- Use Microsoft Teams to manage communication with remote employees through meetings, chat, escalation channels, and collaboration spaces
- Conduct regular one-on-ones, team huddles, and performance reviews with remote team members
- Ensure consistent use of service workflows, escalation protocols, and branch-specific procedures
- Support onboarding and training of Customer Service Representatives on vending/OCS operations, equipment types, and service standards
- Collaborate with Account Managers and Key Account Managers to address customer risks, escalations, and retention concerns
- Drive continuous improvement initiatives related to efficiency, quality, and customer experience
- Be accountable for meeting and improving service performance, including but not limited to:
- SLA adherence for response and resolution times
- First Contact Resolution (FCR) rates
- Escalation volume and resolution effectiveness
- Repeat service issues and trend reduction
- Customer satisfaction indicators (CSAT, customer feedback)
- Ticket/work order accuracy and documentation compliance
- Team productivity and case throughput
- Analyze performance data, communicate results to leadership, and implement corrective actions when service levels fall below expectations.
WHAT WE OFFER
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
BASIC QUALIFICATIONS
- 3+ years of experience leading or managing a customer service or support team
- Experience supporting field-based or service-oriented operations (vending, OCS, facilities, logistics, or similar preferred)
- Demonstrated success managing remote employees and distributed teams
- Strong working experience using Microsoft Teams for daily communication, collaboration, and team management
- Experience managing SLAs, KPIs, and service performance in a high-volume environment
- Strong escalation management skills with the ability to balance urgency, empathy, and operational realities
- Effective coach and communicator who can drive accountability in a remote setting
- Ability to partner cross-functionally with Operations, Service, and Account Management teams
- Strong organizational, analytical, and problem-solving skills
- Customer-first mindset with a focus on consistency, clarity, and operational execution
- Vending, Micro Market, or Office Coffee Service (OCS) industry experience preferred
- Experience working with CRM or ticketing systems preferred
- Familiarity with multi-branch or multi-region service environments preferred
- Comfort operating in a fast-paced, evolving organization preferred
WHO WE ARE
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
MINIMUM QUALIFICATIONS
Associate's Degree or equivalent experience
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Get Access To All JobsTips for Finding Customer Support Jobs at Sodexo Jobs
Align your credentials to Sodexo's service model
Sodexo's Customer Support roles often sit at the intersection of food service logistics and client-facing operations. Highlight any experience with service delivery, account management, or hospitality support, not just general call center work.
Target postings tied to managed services contracts
Sodexo staffs Customer Support heavily around its institutional clients, hospitals, universities, and corporate campuses. Filter your job search to locations near large institutional accounts, where support roles are more stable and sponsorship decisions follow established HR processes.
Use Migrate Mate to filter verified sponsoring roles
Not every Sodexo Customer Support posting will lead to sponsorship. Use Migrate Mate to browse open roles filtered by visa type so you're applying only to positions where your status is already a match.
Confirm E-Verify enrollment during the offer stage
As a federal contractor, Sodexo is required to use E-Verify. Confirm this enrollment before accepting an offer if you're on OPT or CPT, because E-Verify participation is a prerequisite for STEM OPT extensions and is separate from the sponsorship process itself.
Build your case around continuity of status
For TN or J-1 candidates, Sodexo's hiring teams will want to see that your role clearly qualifies under the applicable visa category. Document how your Customer Support duties map to the specific occupational criteria DOL and USCIS require for your visa type.
Customer Support at Sodexo jobs are hiring across the US. Find yours.
Find Customer Support at Sodexo JobsFrequently Asked Questions
Does Sodexo sponsor H-1B visas for Customer Support roles?
Sodexo's sponsorship activity for Customer Support roles is concentrated in categories like H-2B, F-1 OPT, F-1 CPT, TN, and J-1 rather than H-1B. H-1B requires the role to qualify as a specialty occupation, which is a high bar for most Customer Support positions. If you're pursuing an H-1B path, confirm the specific role's degree requirements directly with Sodexo's recruiting team before applying.
Which visa types does Sodexo commonly sponsor for Customer Support positions?
Sodexo sponsors several visa categories for Customer Support roles, including F-1 OPT, F-1 CPT, TN, J-1, and H-2B. OPT and CPT are common entry points for international students in the U.S., while TN is available to Canadian and Mexican nationals in qualifying occupations. H-2B applies to temporary nonagricultural workers. The right category depends on your nationality, educational background, and the specific role's duration and duties.
What qualifications does Sodexo expect for Customer Support roles?
Sodexo typically looks for candidates with experience in client-facing service environments, particularly those familiar with food service, facilities management, or institutional operations. Strong communication skills, comfort with service ticketing or CRM systems, and the ability to manage escalations are valued. For sponsored roles, you'll also need to demonstrate your work authorization situation clearly, since Sodexo's HR teams handle visa logistics alongside the standard hiring process.
How do I apply for Customer Support jobs at Sodexo?
You can search for open Customer Support positions directly on Sodexo's careers site or through Migrate Mate, which filters roles by visa sponsorship type so you can find postings where your status is already a fit. Tailor your application to highlight service delivery experience relevant to Sodexo's food service or facilities contracts. If you're on OPT or CPT, note your authorization dates clearly in your application materials so recruiters can assess timeline fit upfront.
How do I navigate the sponsorship timeline for a Sodexo Customer Support offer?
Once you receive an offer, the timeline depends on your visa type. F-1 OPT authorization can take up to 90 days from USCIS, so applying early is critical. TN status for Canadian nationals can be obtained at the port of entry, making it one of the faster paths. For any category, confirm with Sodexo's HR or immigration counsel exactly which steps they handle internally and which you're responsible for, to avoid gaps in work authorization.
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