Tia Visa Sponsorship USA
Tia is a women's-focused healthcare company redefining primary and reproductive care in the United States. It sponsors skilled workers in the healthcare and medical services space, making it a viable option for internationally trained professionals seeking visa sponsorship in a mission-driven clinical environment.
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Get Access To All JobsAssociate Manager
About Tia
Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We're putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!
About the Role:
The Care Coordination Associate Manager leads a multi-level team of Care Coordinators (Levels 1–3), ensuring exceptional member interactions and high-quality service delivery. This role focuses on building a high-performing, engaged team while maintaining operational excellence, supporting team development, and ensuring processes are optimized for scale and quality.
The Associate Manager plays a pivotal role in connecting frontline member experience with strategic operations, guiding the team through complex workflows, coaching team members at all levels, and supporting continuous improvement initiatives.
Key Responsibilities
Team Leadership & Development
- Directly manage Care Coordinators across Levels 1–3, tailoring coaching and support to varying experience levels.
- Ensure new hires are fully supported and ramping effectively.
- Provide structured feedback and professional development planning, ensuring every team member has clear performance goals, OKRs, and growth opportunities.
- Promote a culture of collaboration, empathy, and accountability, ensuring all coordinators understand how their role contributes to Tia's mission.
Operational Oversight & Workflow Management
- Oversee task assignment processes (including tags not automated) and task sweeps performed by Level 3s, ensuring quality and SLA adherence.
- Monitor queue volumes and distribution, adjusting assignments and resources as needed to maintain performance metrics.
- Ensure proper execution of high-complexity care coordination tasks.
- Partner with leadership and Level 3s to identify and address systemic workflow issues, ensuring consistent escalation paths and high-quality outcomes.
Escalations & Quality Assurance
- Serve as the final escalation point for member issues beyond Level 3 expertise, balancing member needs with operational constraints.
- Ensure escalations are analyzed for root causes, with findings shared across the team to drive learning and prevent recurrence.
- Oversee QA processes, leveraging Level 2 and Level 3 peer coaching programs to maintain service quality and compliance.
Cross-Functional Collaboration & Continuous Improvement
- Represent Care Coordination in cross-functional brainstorms and operational improvement projects.
- Partner with Level 3 SMEs to translate workflow feedback into scalable solutions, automation opportunities, and process updates.
- Use data to identify trends in member experience and team performance, driving targeted coaching and process enhancements.
What Excellence Looks Like
- Builds and sustains a high-performing, multi-level care coordination team where every member understands their role, growth path, and contribution to team success.
- Delegates effectively to Level 2 and Level 3 coordinators, ensuring training, peer support, and SME activities strengthen the overall team.
- Handles escalations with empathy and strategic problem-solving, reducing repeat issues and improving member experience.
- Uses data insights to drive operational decisions, holding the team accountable to SLA, QA, and productivity goals.
- Contributes to a culture of continuous improvement, collaboration, and member-first service delivery.
Key Metrics
- Team retention and engagement scores
- SLA adherence (phones, tasks, escalations)
- Quality scores (QA > 85% average)
- Achievement of training and development goals for CC1–CC3 team members
Skills + Qualifications
- Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
- Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting.
- Exceptional leadership skills with a track record of effectively managing teams, driving performance, and cultivating a positive work environment.
- Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
- Outstanding communication skills, both verbal and written, along with the ability to empathize and engage with members and teammates.
- Proficiency in using contact center software, member relationship management (CRM) systems, and Google Workspace.
- Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
- Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
- Detail-oriented with strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities and business needs.
Tia is committed to pay equity and pay transparency.
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The base salary range is $54,500 - $78,000 plus a performance based bonus.
We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence — in people, process and product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:
- A drive to constantly improve through experimentation, reflection, and an insatiable growth mindset — said another way, we're energized by the possibility of invention, innovation, and iteration.
- Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process.
- Asking why, then why again — because accepting "this is just the way it is" is not good enough.
- Grit & perseverance — a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others.
- A commitment to uncovering talents to unlock "rock star" potential across every individual.
Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision — a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.
Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address. If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.
Associate Manager
About Tia
Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We're putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!
About the Role:
The Care Coordination Associate Manager leads a multi-level team of Care Coordinators (Levels 1–3), ensuring exceptional member interactions and high-quality service delivery. This role focuses on building a high-performing, engaged team while maintaining operational excellence, supporting team development, and ensuring processes are optimized for scale and quality.
The Associate Manager plays a pivotal role in connecting frontline member experience with strategic operations, guiding the team through complex workflows, coaching team members at all levels, and supporting continuous improvement initiatives.
Key Responsibilities
Team Leadership & Development
- Directly manage Care Coordinators across Levels 1–3, tailoring coaching and support to varying experience levels.
- Ensure new hires are fully supported and ramping effectively.
- Provide structured feedback and professional development planning, ensuring every team member has clear performance goals, OKRs, and growth opportunities.
- Promote a culture of collaboration, empathy, and accountability, ensuring all coordinators understand how their role contributes to Tia's mission.
Operational Oversight & Workflow Management
- Oversee task assignment processes (including tags not automated) and task sweeps performed by Level 3s, ensuring quality and SLA adherence.
- Monitor queue volumes and distribution, adjusting assignments and resources as needed to maintain performance metrics.
- Ensure proper execution of high-complexity care coordination tasks.
- Partner with leadership and Level 3s to identify and address systemic workflow issues, ensuring consistent escalation paths and high-quality outcomes.
Escalations & Quality Assurance
- Serve as the final escalation point for member issues beyond Level 3 expertise, balancing member needs with operational constraints.
- Ensure escalations are analyzed for root causes, with findings shared across the team to drive learning and prevent recurrence.
- Oversee QA processes, leveraging Level 2 and Level 3 peer coaching programs to maintain service quality and compliance.
Cross-Functional Collaboration & Continuous Improvement
- Represent Care Coordination in cross-functional brainstorms and operational improvement projects.
- Partner with Level 3 SMEs to translate workflow feedback into scalable solutions, automation opportunities, and process updates.
- Use data to identify trends in member experience and team performance, driving targeted coaching and process enhancements.
What Excellence Looks Like
- Builds and sustains a high-performing, multi-level care coordination team where every member understands their role, growth path, and contribution to team success.
- Delegates effectively to Level 2 and Level 3 coordinators, ensuring training, peer support, and SME activities strengthen the overall team.
- Handles escalations with empathy and strategic problem-solving, reducing repeat issues and improving member experience.
- Uses data insights to drive operational decisions, holding the team accountable to SLA, QA, and productivity goals.
- Contributes to a culture of continuous improvement, collaboration, and member-first service delivery.
Key Metrics
- Team retention and engagement scores
- SLA adherence (phones, tasks, escalations)
- Quality scores (QA > 85% average)
- Achievement of training and development goals for CC1–CC3 team members
Skills + Qualifications
- Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
- Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting.
- Exceptional leadership skills with a track record of effectively managing teams, driving performance, and cultivating a positive work environment.
- Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
- Outstanding communication skills, both verbal and written, along with the ability to empathize and engage with members and teammates.
- Proficiency in using contact center software, member relationship management (CRM) systems, and Google Workspace.
- Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
- Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
- Detail-oriented with strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities and business needs.
Tia is committed to pay equity and pay transparency.
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The base salary range is $54,500 - $78,000 plus a performance based bonus.
We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence — in people, process and product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:
- A drive to constantly improve through experimentation, reflection, and an insatiable growth mindset — said another way, we're energized by the possibility of invention, innovation, and iteration.
- Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process.
- Asking why, then why again — because accepting "this is just the way it is" is not good enough.
- Grit & perseverance — a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others.
- A commitment to uncovering talents to unlock "rock star" potential across every individual.
Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision — a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.
Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address. If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.
Job Roles at Tia Companies
How to Get Visa Sponsorship in Tia Visa Sponsorship USA
Target clinical and care delivery roles
Tia's sponsorship activity centers on healthcare delivery, so roles in clinical operations, care coordination, and allied health are your strongest entry points. Prioritize applications where your credentials align directly with patient-facing or clinical support functions.
Highlight specialized healthcare expertise
Tia's model focuses on integrated, women's-centered care. Candidates with backgrounds in primary care, reproductive health, or health technology stand out. Frame your resume around outcomes and clinical impact rather than generic healthcare experience.
Research open roles through verified sponsorship platforms
Not all job listings indicate visa sponsorship clearly. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and find Tia's active openings without guessing whether international candidates are welcome.
Prepare for a mission-aligned interview process
Tia hires candidates who connect with its healthcare mission. In interviews, demonstrate familiarity with value-based and preventive care models. Employers in this space often weigh cultural alignment and patient philosophy as heavily as technical qualifications.
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Get Access To All JobsFrequently Asked Questions
Does Tia sponsor H-1B visas?
Yes, Tia sponsors H-1B visas. The company has an active sponsorship track record in the healthcare and medical services sector, with H-1B being its primary vehicle for retaining internationally trained professionals. If you're targeting an H-1B role at Tia, focus on clinical or health technology positions where your degree and specialty align with the role's requirements.
Which visa types does Tia sponsor?
Tia sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas. This range makes it accessible to international students completing degrees in the U.S., Canadian and Mexican professionals eligible for TN status, and experienced workers pursuing H-1B transfers. The breadth of visa types reflects Tia's openness to hiring internationally across different career stages.
Which roles or departments at Tia are most likely to receive visa sponsorship?
Sponsorship at Tia tends to align with its core business in women's health and primary care. Clinical roles, care coordination, health technology, and operations positions are where international candidates have the most realistic path to sponsorship. Roles requiring specialized medical or technical credentials are typically stronger candidates for H-1B petitions than generalist administrative positions.
How do I find open visa-sponsored jobs at Tia?
Migrate Mate is the most direct way to find Tia's visa-sponsored openings, since it filters jobs by verified sponsorship history rather than relying on self-reported listings. You can browse Tia's current roles alongside their sponsorship track record in one place, which saves time and removes the guesswork of cold-applying to jobs that may not support international candidates.
How do I approach the application process at Tia as a visa-sponsored candidate?
Confirm your visa type is among those Tia supports before applying, and signal your sponsorship needs clearly in your application or early conversations with their recruiting team. Tia operates in a mission-driven healthcare environment, so your cover letter and interview responses should connect your clinical background to their model of integrated, patient-centered care. Starting the process early gives both sides time to work through sponsorship logistics.
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