Customer Service Jobs at Trinity Health with Visa Sponsorship
Customer Service roles at Trinity Health span patient access, billing support, and care coordination across a large Catholic health system operating in multiple states. Trinity Health has a history of sponsoring international workers across visa categories, making it a realistic target if you're navigating work authorization in healthcare support.
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Get Access To All JobsEmployment Type:
Full time
Shift:
Day Shift
Description:
Position Purpose:
The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment.
What you will do:
- Schedules deliveries with customers and makes phone calls prior to delivery.
- Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
- Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service.
- Communicates to client pertinent MercyOne Home Medical Equipment services and billing information.
- Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes.
- Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
- Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas in vehicle. Documents vehicle maintenance.
- Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.
Hours/Schedule:
M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.
Minimum Qualifications:
Education:
- High School diploma or GED required
Experience:
- Previous home care and/or delivery experience, preferred.
- A minimum of one year recent general work experience required.
- Durable Medical Equipment knowledge
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full time
Shift:
Day Shift
Description:
Position Purpose:
The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment.
What you will do:
- Schedules deliveries with customers and makes phone calls prior to delivery.
- Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
- Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service.
- Communicates to client pertinent MercyOne Home Medical Equipment services and billing information.
- Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes.
- Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
- Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas in vehicle. Documents vehicle maintenance.
- Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.
Hours/Schedule:
M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.
Minimum Qualifications:
Education:
- High School diploma or GED required
Experience:
- Previous home care and/or delivery experience, preferred.
- A minimum of one year recent general work experience required.
- Durable Medical Equipment knowledge
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
See all 108+ Customer Service at Trinity Health jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Trinity Health roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Trinity Health Jobs
Tailor your resume to healthcare workflows
Patient-facing customer service at Trinity Health often involves insurance verification, appointment scheduling, and HIPAA-regulated communication. Frame prior experience around healthcare-specific tools like EMR systems or revenue cycle processes, not just generic customer service metrics.
Confirm your OPT authorization covers your start date
Trinity Health hires on rolling cycles across its regional markets. If you're on F-1 OPT, verify your EAD card arrives before your intended start date. USCIS recommends applying at least 90 days before your program end date to avoid gaps.
Target Trinity Health's regional markets strategically
Trinity Health operates across 25 states through local health systems like Mercy Health, Saint Alphonsus, and MercyOne. Roles at larger regional hubs tend to have dedicated HR teams familiar with sponsorship paperwork, which can speed up the internal approval process.
Ask HR explicitly about H-1B support during the offer stage
Customer service roles in healthcare can qualify as specialty occupations if the position requires a relevant bachelor's degree. Confirm with Trinity Health's HR or legal team early whether your specific role qualifies before the H-1B filing window opens in April.
Use Migrate Mate to filter Customer Service openings by sponsorship
Not every Trinity Health customer service posting flags sponsorship eligibility upfront. Use Migrate Mate to browse and filter verified roles at Trinity Health that align with your visa category, so you're not guessing which listings are worth pursuing.
Prepare your PERM documentation for long-term pathways
Trinity Health has sponsored EB-2 and EB-3 Green Cards for support roles before. If your position requires a degree and involves specialized patient access work, ask your manager early about the PERM labor certification timeline, which typically runs 12 to 18 months through DOL.
Customer Service at Trinity Health jobs are hiring across the US. Find yours.
Find Customer Service at Trinity Health JobsFrequently Asked Questions
Does Trinity Health sponsor H-1B visas for Customer Service?
Yes, Trinity Health has sponsored H-1B visas, including for roles in healthcare support functions. Whether a specific Customer Service position qualifies depends on whether it meets USCIS's specialty occupation standard, which generally requires a relevant bachelor's degree as a minimum entry requirement for the role. Patient access coordinator and billing support positions with degree requirements are more likely to qualify than general call center roles.
How do I apply for Customer Service jobs at Trinity Health?
You can apply directly through Trinity Health's careers portal, where roles are listed by region and local health system. Because Trinity Health operates under multiple regional brands like Mercy Health and MercyOne, searching by those names may surface additional openings. Migrate Mate is also a useful starting point to identify and filter Trinity Health Customer Service roles that align with your visa category before you apply.
Which visa types does Trinity Health commonly use for Customer Service roles?
Trinity Health has sponsored H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3. For Customer Service roles, F-1 OPT and CPT are common entry points for recent graduates, while H-1B and Green Card sponsorship tend to apply to positions with clear degree requirements tied to the job duties, such as patient financial counseling or health information management.
What qualifications does Trinity Health expect for Customer Service positions?
Requirements vary by role level, but most Trinity Health Customer Service positions expect experience with patient interaction, insurance processes, or healthcare billing. Roles tied to visa sponsorship, particularly H-1B, typically require at least a bachelor's degree in a relevant field such as healthcare administration, business, or communications. Familiarity with electronic health record systems and knowledge of HIPAA compliance expectations will strengthen your application considerably.
How do I navigate the visa sponsorship timeline when targeting Trinity Health?
If you're pursuing an H-1B, Trinity Health would need to file your petition during the April cap season, with an October 1 start date if selected. That means securing an offer several months in advance. For OPT extensions or TN renewals, Trinity Health's HR team typically coordinates with outside immigration counsel. Clarifying the sponsorship process with your recruiter before accepting an offer helps you plan around USCIS processing timelines without surprises.
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