IT Support Jobs at University of Washington with Visa Sponsorship
IT Support roles at University of Washington sit at the intersection of a large, complex research institution and a genuine commitment to building diverse technical teams. The university has an established process for sponsoring international candidates across multiple visa categories, making it a viable target if you're navigating work authorization.
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UW MEDICINE IT SERVICES has an outstanding job opportunity for a Service Desk Analyst!
WORK SCHEDULE
- 100% FTE – 40 hours per week
- Variable Shift – Service Desk Analysts must be willing to work any shift including weekends; you will have a set schedule
- Required participation in team on call schedule
DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
- 12 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
- Two retirement plans to choose from
PRIMARY JOB RESPONSIBILITIES
- Providing technical and designated application support including issue resolution, coordination, and communication, analysis, escalation and reporting of issues
- Consult and participate in internal and/or enterprise projects and initiatives
- Coordinate communications on planned outages and the resolution of unplanned incidents
- Participate in a rotating shift schedule and be on-call as necessary
REQUIREMENTS
- Two years of experience in programming or computer support services of a technical nature OR equivalent education/experience
DESIRED DEPARTMENT REQUIREMENTS
- Demonstrated experience and understanding of knowledge tools as applied to Service Desk operations
- Must be able to participate in the Help Desk Telework program
- Excellent customer support skills and demonstrated ability to be an advocate for customers’ needs to the IT enterprise
- Experience handling confidential information
- Demonstrated ability to work with minimal direction, either independently or as part of a team
CONDITIONS OF EMPLOYMENT
- This classification is in a bargaining unit
- This is an Information Technology deadline-driven work environment
- UW Medicine ITS Help Desk is operational 24 hours a day, 7 days a week, 365 days a year; there are four shifts to support the operational hours
- This position requires participation in the on-call rotation
- This position requires carrying a pager or other means of notification
- This position is responsible for daily response to customer demands and the incumbent must be able to meet time-sensitive customer needs
- The individual in this position is expected to work normal daytime hours
- The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours
- Significant off-hours and weekends may be needed to resolve problems and respond to emergencies
- This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed
- Must have the ability to meet in person as directed by manager
- Must work within the constraints of multiple technical environments
- ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW; the individual in this position must learn many organizational structures and cultures and continually foster collaboration
- Ability to communicate effectively in English, both verbally and in writing
-
All hires must adhere to the working standards of UW Medicine IT Services. Examples include (but are not limited to):
-
Observe Time Tracking Policy
- Observe professionalism standards including dress and punctuality
- Follow organizational norms with respect to e-mail, distributions, pagers, cell phones
- Observe absence notification standards
- Provide regular status reports to Help Desk management
- Attend team and departmental meetings as appropriate
- Act as backup for other team members and functions, as needed
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$29.01 hourly
Pay Range Maximum:
$39.06 hourly
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
Alternate Work Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory
About the UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Job Description
UW MEDICINE IT SERVICES has an outstanding job opportunity for a Service Desk Analyst!
WORK SCHEDULE
- 100% FTE – 40 hours per week
- Variable Shift – Service Desk Analysts must be willing to work any shift including weekends; you will have a set schedule
- Required participation in team on call schedule
DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
- 12 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
- Two retirement plans to choose from
PRIMARY JOB RESPONSIBILITIES
- Providing technical and designated application support including issue resolution, coordination, and communication, analysis, escalation and reporting of issues
- Consult and participate in internal and/or enterprise projects and initiatives
- Coordinate communications on planned outages and the resolution of unplanned incidents
- Participate in a rotating shift schedule and be on-call as necessary
REQUIREMENTS
- Two years of experience in programming or computer support services of a technical nature OR equivalent education/experience
DESIRED DEPARTMENT REQUIREMENTS
- Demonstrated experience and understanding of knowledge tools as applied to Service Desk operations
- Must be able to participate in the Help Desk Telework program
- Excellent customer support skills and demonstrated ability to be an advocate for customers’ needs to the IT enterprise
- Experience handling confidential information
- Demonstrated ability to work with minimal direction, either independently or as part of a team
CONDITIONS OF EMPLOYMENT
- This classification is in a bargaining unit
- This is an Information Technology deadline-driven work environment
- UW Medicine ITS Help Desk is operational 24 hours a day, 7 days a week, 365 days a year; there are four shifts to support the operational hours
- This position requires participation in the on-call rotation
- This position requires carrying a pager or other means of notification
- This position is responsible for daily response to customer demands and the incumbent must be able to meet time-sensitive customer needs
- The individual in this position is expected to work normal daytime hours
- The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours
- Significant off-hours and weekends may be needed to resolve problems and respond to emergencies
- This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed
- Must have the ability to meet in person as directed by manager
- Must work within the constraints of multiple technical environments
- ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW; the individual in this position must learn many organizational structures and cultures and continually foster collaboration
- Ability to communicate effectively in English, both verbally and in writing
-
All hires must adhere to the working standards of UW Medicine IT Services. Examples include (but are not limited to):
-
Observe Time Tracking Policy
- Observe professionalism standards including dress and punctuality
- Follow organizational norms with respect to e-mail, distributions, pagers, cell phones
- Observe absence notification standards
- Provide regular status reports to Help Desk management
- Attend team and departmental meetings as appropriate
- Act as backup for other team members and functions, as needed
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$29.01 hourly
Pay Range Maximum:
$39.06 hourly
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
Alternate Work Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory
About the UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
See all 5+ IT Support at University of Washington jobs
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Get Access To All JobsTips for Finding IT Support Jobs at University of Washington Jobs
Align your credentials with UW's IT frameworks
University of Washington IT roles often require familiarity with enterprise systems used in research and higher education environments. Certifications like CompTIA, ITIL, or Microsoft credentials signal readiness for the institutional scale UW operates at.
Target departments with dedicated IT headcount
UW's IT support needs are distributed across UW-IT, individual colleges, and research units. Applying directly through department listings, not just the central careers portal, surfaces openings that see fewer applicants and often move faster to hire.
Account for H-1B cap timing in your job search
If you need a new H-1B, USCIS registration opens in March for an October 1 start. Universities are cap-exempt employers, so UW can file H-1B petitions year-round and start you immediately, which removes the lottery constraint entirely.
Use Migrate Mate to filter verified UW IT openings
Identifying which UW IT Support roles are actively open to sponsored candidates takes time when done manually. Migrate Mate surfaces those roles directly, so you can focus your applications on positions already aligned with your visa situation.
IT Support at University of Washington jobs are hiring across the US. Find yours.
Find IT Support at University of Washington JobsFrequently Asked Questions
Does University of Washington sponsor H-1B visas for IT Support roles?
Yes. University of Washington sponsors H-1B visas for IT Support positions, and as an institution of higher education it qualifies as a cap-exempt employer. That means UW can file H-1B petitions year-round without waiting for the annual lottery, and your start date is not tied to the October 1 cap season. This makes UW a particularly practical target if you've missed the H-1B lottery or need to start quickly.
Which visa types are commonly used for IT Support roles at University of Washington?
UW sponsors a range of visa categories for IT Support roles. H-1B is common for degree-holding candidates in specialty occupations. E-3 is available for Australian citizens. TN status works for Canadian and Mexican nationals in qualifying IT roles. F-1 OPT and CPT are options for students currently enrolled or recently graduated. EB-2 and EB-3 Green Card pathways are also available for longer-term permanent residence.
What qualifications and experience does University of Washington expect for IT Support roles?
Most IT Support roles at UW expect a relevant bachelor's degree in computer science, information systems, or a related field, though some positions accept equivalent work experience. Familiarity with enterprise ticketing systems, network infrastructure, and end-user support in a large-scale environment is valued. Roles tied to research units may also require experience supporting specialized lab or data environments common in academic settings.
How do I apply for IT Support jobs at University of Washington?
Applications go through UW's official careers portal, but roles are also posted at the department level through UW-IT and individual colleges. Migrate Mate lists open IT Support roles at UW filtered for visa sponsorship eligibility, which saves time if you're specifically looking for positions that align with your work authorization. Tailor your application materials to the institutional environment, highlighting experience with large user bases or academic technology stacks.
How do I plan my timeline for H-1B or E-3 sponsorship at University of Washington?
For E-3 sponsorship, UW files the Labor Condition Application with DOL before your consular appointment, and the full process from offer to visa stamp typically runs four to eight weeks. For H-1B, because UW is cap-exempt, petitions can be filed and approved in as little as two to three weeks with premium processing. Build buffer time for LCA certification and background checks, which are standard in higher education hiring.
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