Vivid Seats Visa Sponsorship Jobs USA
Vivid Seats is a leading ticket marketplace in the Hospitality and Tourism space, known for powering live event experiences across the U.S. The company sponsors work visas including H-1B visa and supports F-1 OPT candidates, making it a viable target for international job seekers in tech and operations roles.
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Get Access To All JobsWho we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
Overview: As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event. This role requires effective communication skills, multitasking, attention to detail, and a strong interest in live events. You’ll be responsible for managing inquiries, resolving order-related issues, and supporting operational excellence across the team.
How your role contributes to the success of Vivid Seats:
- Respond to customer and seller inquiries via phone, live chats, and emails in a timely and professional manner.
- Resolve order-related concerns by identifying issues and providing appropriate solutions.
- Monitor and confirm pending orders to ensure timely fulfillment.
- Build and maintain positive relationships with sellers to support successful transactions.
- Collaborate with internal teams to improve processes and service standards.
- Additional projects as needed.
How your role expectations will progress in the first 30, 60, and 90 days:
30 days in:
- Complete new hire orientation, gaining the knowledge and resources about how Vivid Seats operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
60 days in:
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
90 days in:
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What you’ll bring:
- Excellent verbal and written communication skills.
- Strong attention to detail, organization, and time management abilities.
- Proven problem-solving and decision-making skills.
- A proactive and solution-oriented mindset.
- Interest in the live entertainment industry and a desire to learn.
- Ability to work in a fast-paced environment.
- A proactive mindset toward embracing, experimenting, and integrating AI tools to drive efficiency, elevate your work, and contribute to a culture of innovation.
Office Location: Coppell, TX
We have multiple openings on this team with the following schedules:
- 3:30PM - 12:00AM (Mon/Tues off with Wed/Thurs/Fri in office)
- OR 3:30PM - 12:00AM (Wed/Thurs off with Mon/Tue/Fri in office)
- Hybrid model, not fully remote
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications. Salary: $37,000 base salary with overtime eligibility
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
Overview: As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event. This role requires effective communication skills, multitasking, attention to detail, and a strong interest in live events. You’ll be responsible for managing inquiries, resolving order-related issues, and supporting operational excellence across the team.
How your role contributes to the success of Vivid Seats:
- Respond to customer and seller inquiries via phone, live chats, and emails in a timely and professional manner.
- Resolve order-related concerns by identifying issues and providing appropriate solutions.
- Monitor and confirm pending orders to ensure timely fulfillment.
- Build and maintain positive relationships with sellers to support successful transactions.
- Collaborate with internal teams to improve processes and service standards.
- Additional projects as needed.
How your role expectations will progress in the first 30, 60, and 90 days:
30 days in:
- Complete new hire orientation, gaining the knowledge and resources about how Vivid Seats operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
60 days in:
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
90 days in:
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What you’ll bring:
- Excellent verbal and written communication skills.
- Strong attention to detail, organization, and time management abilities.
- Proven problem-solving and decision-making skills.
- A proactive and solution-oriented mindset.
- Interest in the live entertainment industry and a desire to learn.
- Ability to work in a fast-paced environment.
- A proactive mindset toward embracing, experimenting, and integrating AI tools to drive efficiency, elevate your work, and contribute to a culture of innovation.
Office Location: Coppell, TX
We have multiple openings on this team with the following schedules:
- 3:30PM - 12:00AM (Mon/Tues off with Wed/Thurs/Fri in office)
- OR 3:30PM - 12:00AM (Wed/Thurs off with Mon/Tue/Fri in office)
- Hybrid model, not fully remote
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications. Salary: $37,000 base salary with overtime eligibility
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
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Get Access To All JobsTips for Finding Vivid Seats Visa Sponsorship Jobs USA
Focus on technology and product roles
Vivid Seats operates a data-driven ticketing platform, so engineering, product, and data roles are the most common entry points for visa sponsorship. Targeting these functions gives you the strongest alignment with where the company actively hires internationally.
Engage early if you're on OPT
Vivid Seats has sponsored F-1 OPT candidates before, making it worth approaching while your OPT is active. Starting conversations early gives the company time to evaluate sponsorship feasibility before your work authorization window closes.
Understand the live events business model
Vivid Seats competes in a fast-moving marketplace industry. Demonstrating familiarity with ticketing economics, consumer demand, or platform scalability signals you understand the business context your role would operate in.
Ask about H-1B sponsorship directly and early
Vivid Seats sponsors H-1B visas, but like most mid-size companies, decisions involve legal and HR review. Raising sponsorship early in the interview process avoids wasted time and signals you understand what the process requires.
Look for open roles on platforms that track real sponsorship history
Not every job listing flags visa sponsorship clearly. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, making it easier to identify which Vivid Seats roles have a realistic path to H-1B support.
Position your skills around platform growth
Vivid Seats is focused on scaling its marketplace and improving the fan experience. Candidates who can articulate impact in areas like conversion optimization, infrastructure reliability, or data analytics are more likely to clear the sponsorship threshold.
Frequently Asked Questions
Does Vivid Seats sponsor H-1B visas?
Yes, Vivid Seats does sponsor H-1B visas. The company has an established track record of supporting international workers in technical and specialized roles. Sponsorship decisions are typically made on a case-by-case basis depending on the role, department, and your current immigration status, so it is worth confirming directly with the recruiter during early conversations.
What visa types does Vivid Seats support?
Vivid Seats sponsors H-1B visas and has also supported candidates on F-1 OPT, as well as TN visa holders from Canada and Mexico. If you are on OPT and targeting Vivid Seats, starting the process early is important since H-1B cap-subject petitions are tied to an annual lottery with an April filing deadline.
Which departments at Vivid Seats are most likely to sponsor visas?
Based on its sponsorship history, Vivid Seats is most likely to sponsor roles in software engineering, data, and technical product functions. As a digital marketplace, the company's core infrastructure relies on specialized technology talent, which is where international candidates tend to find the clearest path to sponsorship support.
How do I find open roles at Vivid Seats that offer visa sponsorship?
The most reliable approach is to use Migrate Mate, which tracks verified sponsorship history by employer so you can see which companies have actually filed for visas, not just which ones claim to be open to sponsorship. From there, filter for Vivid Seats roles and check for job titles that match your background before reaching out.
How do I time my application to Vivid Seats around the H-1B lottery?
If you need H-1B sponsorship, USCIS requires employers to submit registrations in March for an April lottery, with employment typically starting October 1. Reaching out to Vivid Seats recruiters in the fourth quarter of the prior year gives both sides time to assess fit, complete offer negotiations, and prepare the petition before the registration window opens.