Service Specialist Jobs at WellSpan Health with Visa Sponsorship

Schedule

Part Time, Day Shift (40 hours biweekly)

General Summary

Processes requests for FBMHS from patients and families and referral sources.

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.

Essential Functions:

• Interviews patients and family members to obtain information about home environment, family relationships, behavioral health history, and patient's personality traits.
• Evaluates data gathered in terms of the behavioral health plan of treatment, available social service programs (FBMHS or other service programs as needed), and completes referrals to FBMHS when patient meets criteria, so that each patient will receive services of maximum benefit to patient.
• Assists patients and families to understand, accept, and follow medical recommendations and FBMHS program parameters.
• Screens each referral to ensure FBMHS will provide services in a least restrictive environment for the patient and his/her family.
• Interprets nature of emotional or behavioral condition and prescribed course of treatment to patients and families. Communicates family issues to other staff members. Participates in planning conferences.
• Assists the discharge team from other programs in developing discharge plans for Family Based referrals.
• Collaborates with other programs and community agencies with which patients and families are involved.
• Prepares and maintains required documentation on each case.

Common Expectations:

• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment.
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• Less than 1 year Relevant experience. Required

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.