Customer Support Jobs at Zillow with Visa Sponsorship
Zillow hires Customer Support professionals to help buyers, sellers, and renters navigate one of the most complex transactions of their lives. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you need employer support to work legally in the U.S.
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Get Access To All JobsAbout the team
As a Consumer Support Consultant on the Consumer Support team, you’ll join a collaborative group that helps move Zillow’s mission forward by supporting people who use our real estate products every day. This team plays a key role in championing the consumer experience and helping customers get real value from Zillow’s tools and services — and as a Consumer Support Consultant, you’ll be a big part of making that happen.
About the role
- Work daily with Consumers (homeowners, buyers, and sellers) and internal employees.
- Have a strong dedication to providing education and resolving issues while maintaining a high level of professionalism and customer service.
- Be an expert on all Zillow Real Estate products, features, and functionality.
- Support Zillow's new products as they launch, and stay abreast of industry events to understand how these changes might impact our product and customers.
- Respond to all Consumers within assigned service levels and take ownership of resolving customer issues.
- Meet the defined goals and activity metrics using Salesforce.
- Great Teammate- be eager to openly communicate with all Consumers (internal and external) and be able to adapt quickly to changes.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations.
In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $20.60 - $32.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
- Candidates should have at least two years' experience in a customer service or communications role.
- You must see customer service as vital to the success of an organization and must be passionate about satisfying our customers.
- Solving problems and making customers happy are what we're all about!
- Experience using various channels for delivering customer support, including phone, email, live chat, and online community forums.
- Excellent communication and interpersonal skills.
- Able to work effectively and efficiently with customers with varying degrees of product and technical proficiency.
- Able to work effectively in a remote environment with strong time management skills.
- Previous experience in Salesforce, Zendesk, or other CRM software. Proficiency in Microsoft Office is a must.
- Excellent problem-solving skills, with a technical aptitude.
- A quick and flexible learner. We move quickly here, and the industry moves quickly, so you have to be willing and able to grow with us.
- Experience in real estate/advertising/internet/media environments is preferred.
- Attention to detail for documentation required per policy is a must.
- This role requires a flexible schedule, including weekend availability.
- Resourceful and savvy with database searches, internet searches, and finding new ways to solve issues.
- Experience with AI LLMs, such as Glean and Chat GPT, is a must.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that’s reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About the team
As a Consumer Support Consultant on the Consumer Support team, you’ll join a collaborative group that helps move Zillow’s mission forward by supporting people who use our real estate products every day. This team plays a key role in championing the consumer experience and helping customers get real value from Zillow’s tools and services — and as a Consumer Support Consultant, you’ll be a big part of making that happen.
About the role
- Work daily with Consumers (homeowners, buyers, and sellers) and internal employees.
- Have a strong dedication to providing education and resolving issues while maintaining a high level of professionalism and customer service.
- Be an expert on all Zillow Real Estate products, features, and functionality.
- Support Zillow's new products as they launch, and stay abreast of industry events to understand how these changes might impact our product and customers.
- Respond to all Consumers within assigned service levels and take ownership of resolving customer issues.
- Meet the defined goals and activity metrics using Salesforce.
- Great Teammate- be eager to openly communicate with all Consumers (internal and external) and be able to adapt quickly to changes.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $21.60 - $34.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations.
In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $20.60 - $32.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
- Candidates should have at least two years' experience in a customer service or communications role.
- You must see customer service as vital to the success of an organization and must be passionate about satisfying our customers.
- Solving problems and making customers happy are what we're all about!
- Experience using various channels for delivering customer support, including phone, email, live chat, and online community forums.
- Excellent communication and interpersonal skills.
- Able to work effectively and efficiently with customers with varying degrees of product and technical proficiency.
- Able to work effectively in a remote environment with strong time management skills.
- Previous experience in Salesforce, Zendesk, or other CRM software. Proficiency in Microsoft Office is a must.
- Excellent problem-solving skills, with a technical aptitude.
- A quick and flexible learner. We move quickly here, and the industry moves quickly, so you have to be willing and able to grow with us.
- Experience in real estate/advertising/internet/media environments is preferred.
- Attention to detail for documentation required per policy is a must.
- This role requires a flexible schedule, including weekend availability.
- Resourceful and savvy with database searches, internet searches, and finding new ways to solve issues.
- Experience with AI LLMs, such as Glean and Chat GPT, is a must.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that’s reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
See all 45+ Customer Support at Zillow jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Zillow roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Zillow Jobs
Tailor your resume for real estate support
Zillow's Customer Support roles center on helping users through property searches, mortgage inquiries, and Zestimate questions. Highlight any experience with real estate platforms, CRM tools like Salesforce, or resolving complex customer escalations, not just general support metrics.
Confirm your visa type before applying
Zillow sponsors multiple visa categories, but each has different timing constraints. If you're on F-1 OPT, verify your STEM extension eligibility before interviewing so you can communicate your work authorization runway clearly and avoid delays in the offer stage.
Search for roles that match your authorization window
Use Migrate Mate to filter Zillow's open Customer Support positions by visa type so you're targeting roles where your specific authorization status, whether TN, H-1B, or OPT, aligns with what Zillow's team is prepared to process.
Prepare your LCA documentation early
Before Zillow can file an H-1B petition with USCIS, the DOL must certify a Labor Condition Application confirming the offered wage meets prevailing wage levels for your role and location. Understanding this step helps you set realistic timelines with your hiring manager.
Clarify sponsorship scope during the offer stage
Some employers sponsor H-1B transfers but not new cap-subject petitions. During offer negotiations, ask Zillow's recruiting team directly whether they'll support a cap-subject H-1B filing or only a transfer, so there are no surprises after you've accepted.
Target Zillow's property and mortgage support teams
Zillow's support operations span its Premier Agent program, Zillow Home Loans, and rentals. Roles tied to mortgage or lending support often require more specialized knowledge and may face less applicant volume, giving you a stronger position to negotiate sponsorship terms.
Customer Support at Zillow jobs are hiring across the US. Find yours.
Find Customer Support at Zillow JobsFrequently Asked Questions
Does Zillow sponsor H-1B visas for Customer Supports?
Yes, Zillow sponsors H-1B visas for Customer Support roles. The company has an established pattern of filing H-1B petitions across its support operations, including teams tied to its real estate marketplace, home loans, and rental products. If you're in the H-1B lottery or seeking a transfer, Zillow is a legitimate target, but confirm sponsorship scope with the recruiter before signing anything.
Which visa types does Zillow commonly sponsor for Customer Support roles?
Zillow sponsors a range of visa categories for Customer Support positions, including H-1B, TN, F-1 OPT, F-1 CPT, J-1, and Green Card pathways such as EB-2 and EB-3. The right category depends on your nationality, degree, and current status. TN is available to Canadian and Mexican citizens in qualifying roles, while OPT is a common entry point for recent graduates before transitioning to H-1B.
How do I apply for Customer Support jobs at Zillow?
Applications go through Zillow's careers page, where you can filter by department and location. For visa-sponsored roles specifically, Migrate Mate aggregates Zillow's Customer Support openings and lets you filter by visa type so you can focus only on positions where your work authorization is a fit. Tailor your application to Zillow's product lines, property search, home loans, or rentals, since each support team has different skill priorities.
What qualifications does Zillow expect for Customer Support roles?
Most Zillow Customer Support positions require strong communication skills, experience with CRM platforms such as Salesforce or Zendesk, and the ability to handle complex customer escalations. Roles supporting Zillow Home Loans may also require familiarity with mortgage terminology or RESPA compliance basics. A bachelor's degree is common but not always required. For H-1B eligibility, the role must meet USCIS's specialty occupation standard, which typically means a degree requirement is embedded in the job description.
How do I time my application around H-1B filing deadlines?
The H-1B cap season opens in March each year, with USCIS conducting the lottery in late March and petitions filed from April 1 for an October 1 start date. If you're targeting Zillow for H-1B sponsorship, begin your job search no later than January so you have time to interview, receive an offer, and give Zillow's immigration team enough runway to prepare your petition before the filing window opens.
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