Concierge Manager Jobs
Concierge Manager jobs are open across hospitality, residential real estate, healthcare, and corporate services, at levels from front-desk supervisor to senior concierge manager, with specializations in luxury guest relations, lifestyle services, and VIP client management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 38+ Concierge Manager jobs
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do:
The Assistant Manager Concierge oversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily operations, including coaching, monitoring productivity, and addressing escalated concerns. The team lead ensures exceptional service to clients by coordinating drug and occupational health programs, supporting candidates, and tracking key performance indicators related to productivity, quality, and team morale. Effective communication with internal and external teams is essential to maintaining a smooth client experience.
This is a fully remote position (Work from Home), must be based and authorized to work in the United States.
Support Hours: Some time between 10:30am - 8:00pm ET
Responsibilities:
- Provide ongoing training and support to the Concierge Team on work processes and SOPs.
- Continuously monitor team productivity and quality to ensure client satisfaction.
- Address team inquiries and offer guidance, coaching, and feedback as needed.
- Escalate issues or concerns to the Concierge Operations Manager for resolution.
- Regularly update and refine procedures and protocols to improve efficiency.
- Onboard and integrate new team members, ensuring they understand team processes and expectations.
- Deliver exceptional customer service, ensuring a seamless experience for clients.
- Foster a positive team environment by leading with integrity and setting a strong example.
- Track and manage team performance, ensuring goals and KPIs are consistently met.
What You Will Need to be Successful:
- Associate Degree or equivalent work experience; Bachelor’s Degree preferred
- Proven experience in supervising and motivating a team to achieve performance goals.
- Familiarity with healthcare services and understanding of client needs.
- Experience in customer service or call-center environments is a plus.
- Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
- Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.
- Proficient in Microsoft Office Suite, internet searches, and database lookups.
- Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines.
- Capable of following company and customer-specific directions while working autonomously.
- Energetic, self-motivated, and detail-oriented with a strong work ethic.
- Collaborative team player, comfortable working with diverse teams, both locally and remotely.
- Willingness to work overtime as needed to meet team and client needs.
- Experience providing exceptional client support and service.
- Proficient in reading, writing, and speaking English.
- Punctual and dependable, with a strong commitment to meeting job expectations.
Why Join Us at First Advantage?
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional benefits offered include:
- Ability to work remotely
- Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.
- 401k with an employer match and an Employee Stock Purchase Plan (ESPP).
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
- Volunteer Time Off Policy (VTOP) up to 8 hours a year.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $50-56K annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
Facebook
Instagram
LinkedIn
X
YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do:
The Assistant Manager Concierge oversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily operations, including coaching, monitoring productivity, and addressing escalated concerns. The team lead ensures exceptional service to clients by coordinating drug and occupational health programs, supporting candidates, and tracking key performance indicators related to productivity, quality, and team morale. Effective communication with internal and external teams is essential to maintaining a smooth client experience.
This is a fully remote position (Work from Home), must be based and authorized to work in the United States.
Support Hours: Some time between 10:30am - 8:00pm ET
Responsibilities:
- Provide ongoing training and support to the Concierge Team on work processes and SOPs.
- Continuously monitor team productivity and quality to ensure client satisfaction.
- Address team inquiries and offer guidance, coaching, and feedback as needed.
- Escalate issues or concerns to the Concierge Operations Manager for resolution.
- Regularly update and refine procedures and protocols to improve efficiency.
- Onboard and integrate new team members, ensuring they understand team processes and expectations.
- Deliver exceptional customer service, ensuring a seamless experience for clients.
- Foster a positive team environment by leading with integrity and setting a strong example.
- Track and manage team performance, ensuring goals and KPIs are consistently met.
What You Will Need to be Successful:
- Associate Degree or equivalent work experience; Bachelor’s Degree preferred
- Proven experience in supervising and motivating a team to achieve performance goals.
- Familiarity with healthcare services and understanding of client needs.
- Experience in customer service or call-center environments is a plus.
- Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
- Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.
- Proficient in Microsoft Office Suite, internet searches, and database lookups.
- Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines.
- Capable of following company and customer-specific directions while working autonomously.
- Energetic, self-motivated, and detail-oriented with a strong work ethic.
- Collaborative team player, comfortable working with diverse teams, both locally and remotely.
- Willingness to work overtime as needed to meet team and client needs.
- Experience providing exceptional client support and service.
- Proficient in reading, writing, and speaking English.
- Punctual and dependable, with a strong commitment to meeting job expectations.
Why Join Us at First Advantage?
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional benefits offered include:
- Ability to work remotely
- Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.
- 401k with an employer match and an Employee Stock Purchase Plan (ESPP).
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
- Volunteer Time Off Policy (VTOP) up to 8 hours a year.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $50-56K annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
Facebook
Instagram
LinkedIn
X
YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Concierge Manager Jobs by Experience Level
See All 38 Concierge Manager Jobs
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Find Concierge Manager JobsConcierge Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in concierge manager jobs.
- Three or more years of experience in concierge, guest services, or front-of-house management
- Demonstrated ability to lead, schedule, and train a concierge or guest services team
- Strong vendor, reservation, and local resource network relevant to the property or market
- Proficiency with property management systems or concierge software platforms
- Exceptional written and verbal communication skills for VIP client and stakeholder interaction
- Bachelor's degree in hospitality management, business, or a related field preferred
Tips for Your Concierge Manager Job Search
Tailor your resume for hospitality metrics
Concierge manager roles reward quantifiable service outcomes. Replace vague phrases like 'improved guest experience' with specifics: response time reductions, repeat client retention, or staff scheduling wins. Hiring managers in hospitality scan for evidence you've run an operation, not just supported one.
Apply early to roles that fit
Migrate Mate lists concierge manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target listings by venue type strategically
A luxury hotel concierge manager role and a corporate campus concierge manager role require different portfolios. Filter openings by property type and tailor your cover letter to that environment's service standard, whether that's five-star hotel protocol or executive office expectations.
Prepare service-failure recovery stories
Interviewers for concierge manager roles consistently probe how you handle complaints, vendor breakdowns, or guest emergencies. Prepare two or three specific examples where you resolved a service failure under pressure, including what you changed afterward to prevent recurrence.
Highlight vendor and partner network depth
Strong concierge managers are hired partly for their relationships. If your resume lists restaurant contacts, transportation partners, or event vendors you've cultivated, that network is a concrete asset. Name the categories of partners you manage, even if you can't name individual vendors.
Negotiate by anchoring to service scope
When discussing compensation, reference the scope you'll own: team size, property scale, and service hours. Concierge managers overseeing 24-hour operations or multi-property portfolios have clear leverage points that generic salary conversations miss entirely.
Concierge Manager Jobs: Frequently Asked Questions
Which companies are hiring the most concierge managers?
The most active employers for concierge managers right now are Life Time, Cheer Home Care, and Private Medical, and the most openings are in California, Virginia, and Illinois, based on current listings on Migrate Mate as of November 2026. Hospitality groups, luxury residential buildings, and corporate campus operators tend to post the highest volume of these roles.
How many concierge manager jobs are remote?
About 47% of concierge manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most concierge operations. The sub-areas most likely to offer remote or hybrid arrangements include corporate lifestyle services coordination, virtual concierge program management, and regional oversight roles that do not require daily on-site presence.
How do you become a concierge manager?
Most concierge managers start in front-desk, guest services, or concierge associate roles and build up through demonstrated service performance and team leadership. Earning a hospitality management degree or a certified concierge designation from a recognized professional association strengthens your profile. Moving into management typically requires showing you can train staff, manage vendor relationships, and own service quality outcomes independently.
Can you get hired as a concierge manager with little experience?
Getting hired as a concierge manager with limited direct management experience is possible if you've held senior individual-contributor concierge roles and can show informal leadership, such as training new hires, handling escalations independently, or coordinating across departments. Smaller boutique properties and residential buildings often promote from within and are more open to candidates stepping into their first formal management title.
What does the concierge manager interview process look like?
The concierge manager interview process typically involves an initial phone or video screen with HR, followed by an in-person or panel interview with the property manager, director of operations, or general manager. Candidates are usually asked scenario-based questions about service recovery, staff management, and VIP guest handling. Some employers include a brief tour of the property and a practical discussion of how you'd approach their specific service model.
Where can I find and apply to concierge manager jobs?
You can find and apply to concierge manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background, property type preference, and location, then apply directly to each listing that fits.
See All 38 Concierge Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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