Entry Level Contact Center Manager Jobs
New grad contact center manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where internship work in customer service or team leadership can matter more than a long resume. Most openings mix on-site and remote opportunities across Banking & Financial Services, Insurance, and Healthcare & Medical Services, with employers like Northwest Bank, KeyBank, and CoxHealth hiring at this level now.
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Showing 5 of 10+ Entry Level Contact Center Manager jobs
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
See All 10 Entry Level Contact Center Manager Jobs
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Find JobsEntry Level Contact Center Manager Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Insurance
- Healthcare & Medical Services
Entry Level Contact Center Manager Jobs: Frequently Asked Questions
How do I get an entry level contact center manager job?
Start by highlighting any customer service, team lead, or supervisory experience from internships, part-time work, or campus roles. Employers at this level look for candidates who can coach a small team, read basic performance metrics, and handle escalations calmly. A demonstrated ability to motivate others and stay organized under volume pressure gives entry level applicants a real edge over candidates with more years but less hands-on leadership exposure.
Which companies hire entry level contact center managers?
Companies hiring entry level contact center managers right now include Northwest Bank, KeyBank, and CoxHealth, based on current listings on Migrate Mate as of November 2026. At this experience level, the strongest hiring comes from large-scale service operations, healthcare networks, financial services firms, and retail companies that build management pipelines internally from junior talent.
Are there remote entry level contact center manager jobs?
Yes, though on-site roles still dominate at the entry level. About 30% of entry level contact center manager openings are remote or hybrid as of November 2026, reflecting employer preference for new managers to train alongside senior staff in person before taking on independent oversight of a distributed team.
Are these new grad contact center manager jobs?
Yes, these listings include new grad, recent graduate, and junior roles that explicitly welcome candidates with limited professional history. A new grad-friendly posting typically accepts zero to two years of experience, counts internships or volunteer team leadership, and values a strong customer-facing background over a long resume. Look for language like 'entry level,' 'junior manager,' or 'management trainee' as reliable signals.
Which industries hire the most entry level contact center managers?
Entry Level contact center manager roles concentrate in Banking & Financial Services, Insurance, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at the entry level because they run high-volume inbound and outbound operations that require a steady pipeline of junior managers to supervise front-line agents and maintain service quality targets.