Contact Center Specialist Jobs in Kentucky

INTRODUCTION

PetVet Care Centers' All Creatures Veterinary Care is currently seeking Veterinary Assistant / Technician to join their team. At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Local autonomy with national support
Career mobility and development opportunities
* A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Key Responsibilities

Provide compassionate care to all patients
Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's)
Calm and soothe anxious patients
Assist doctors and technicians with the administration of medications or with patient restraint
Perform laboratory tests and take radiographs
Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs
Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
Educate clients about insurance, wellness, and medicinal plans
Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
Adhere to the hospital's safety and wellness regulations
Understand and carry out oral and written directions
Maintain accurate medical records
Show up for work regularly; full-time presence at work is essential for every shift
Promote hospital products and services and support the organization
Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT)
Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

BASIC QUALIFICATIONS

High school diploma or equivalent
May consider an equivalent combination of education, certification, training, and/or experience

PREFERRED QUALIFICATIONS

Has assistant experience or Technician certification is a plus!
Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
Communication – uses effective and appropriate methods of interacting with others
Team Orientation – works cooperatively with the team to address tasks and accomplish goals
Dependability – demonstrates responsibility in completing all job tasks
Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
Energy and Productivity – completes tasks quickly and thoroughly without prompting
Time Management – manages time and prioritizes work tasks effectively
Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
* Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment

SCHEDULE

Monday from 8AM-6PM, Tuesday from 1/2 day, Wednesday - Friday from 8AM-5PM
Same weekly schedule unless vacation/PTO coverage is needed for other staff.

WHAT WE OFFER

We care deeply about supporting our team members — professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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