Contact Center Specialist Jobs in Georgia
Contact Center Specialist jobs in Georgia are open across Atlanta, Covington, and Fairburn and other Georgia metros, with employers like Emory Healthcare, SIDRAM TECHNOLOGIES, and Atlanta Growers And Garden Centers hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 10+ Contact Center Specialist jobs
INTRODUCTION
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Work Location: Atlanta, GA
DESCRIPTION
The Manager of Patient Access Contact Centers is responsible for the day-to-day operations and performance of Emory Healthcare patient access contact center teams. This role ensures efficient workflows, high-quality patient interactions, and alignment with organizational goals. The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience.
Primary duties and responsibilities:
Team Leadership & Development: Supervise and support contact center supervisors and frontline staff; conduct regular performance reviews and provide coaching and feedback; promote a positive, inclusive, and high-performing team culture
Operational Oversight: Manage daily operations to ensure timely and accurate patient access services; implement standardized procedures and best practices to improve efficiency; monitor call volumes, staffing levels, and service levels to meet performance targets
Performance and Quality Management: Track and analyze key performance indicators (KPIs) such as call wait times, abandonment rates, and patient satisfaction; monitor trends and identify areas of improvement with corrective actions implemented as needed
Technology and Process Improvement: Support the adoption and optimization of contact center technologies; collaborate with Digital and other departments to troubleshoot and enhance system performance; recommend process improvements to streamline workflows and enhance the patient experience
* Communication & Collaboration: Serve as a liaison between the contact center and clinical/administrative departments; facilitate regular team meetings and cross-functional updates; communicate changes in policies, procedures, or systems effectively to staff
Travel: Less than 10% of the time may be required.
Work Type: Hybrid employee - splits time between working remotely and working in the office.
MINIMUM REQUIRED QUALIFICATIONS:
Education - Bachelor's degree in Business, Health Administration, Operations Management or related field
Experience
* 3+ years in patient access, healthcare, or contact/call center experience and 1 year of management experience
Knowledge, skills, and abilities (required):
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Proficiency in contact center systems and reporting tools
Analytical mindset with a focus on continuous improvement
* Ability to manage multiple priorities in a fast-paced environment
PREFERRED QUALIFICATIONS:
Education - Master's Degree in Business, Health Administration, Operations Management or related field
Experience
* 5+ years in patient access, healthcare, or contact/call center experience and 3 years of management experience
PHYSICAL REQUIREMENTS (Medium Max 25lbs):
Up to 25 lbs., 0-33% of the work day (occasionally)
Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS:
Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.
INTRODUCTION
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Work Location: Atlanta, GA
DESCRIPTION
The Manager of Patient Access Contact Centers is responsible for the day-to-day operations and performance of Emory Healthcare patient access contact center teams. This role ensures efficient workflows, high-quality patient interactions, and alignment with organizational goals. The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience.
Primary duties and responsibilities:
Team Leadership & Development: Supervise and support contact center supervisors and frontline staff; conduct regular performance reviews and provide coaching and feedback; promote a positive, inclusive, and high-performing team culture
Operational Oversight: Manage daily operations to ensure timely and accurate patient access services; implement standardized procedures and best practices to improve efficiency; monitor call volumes, staffing levels, and service levels to meet performance targets
Performance and Quality Management: Track and analyze key performance indicators (KPIs) such as call wait times, abandonment rates, and patient satisfaction; monitor trends and identify areas of improvement with corrective actions implemented as needed
Technology and Process Improvement: Support the adoption and optimization of contact center technologies; collaborate with Digital and other departments to troubleshoot and enhance system performance; recommend process improvements to streamline workflows and enhance the patient experience
* Communication & Collaboration: Serve as a liaison between the contact center and clinical/administrative departments; facilitate regular team meetings and cross-functional updates; communicate changes in policies, procedures, or systems effectively to staff
Travel: Less than 10% of the time may be required.
Work Type: Hybrid employee - splits time between working remotely and working in the office.
MINIMUM REQUIRED QUALIFICATIONS:
Education - Bachelor's degree in Business, Health Administration, Operations Management or related field
Experience
* 3+ years in patient access, healthcare, or contact/call center experience and 1 year of management experience
Knowledge, skills, and abilities (required):
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Proficiency in contact center systems and reporting tools
Analytical mindset with a focus on continuous improvement
* Ability to manage multiple priorities in a fast-paced environment
PREFERRED QUALIFICATIONS:
Education - Master's Degree in Business, Health Administration, Operations Management or related field
Experience
* 5+ years in patient access, healthcare, or contact/call center experience and 3 years of management experience
PHYSICAL REQUIREMENTS (Medium Max 25lbs):
Up to 25 lbs., 0-33% of the work day (occasionally)
Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS:
Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.
See All 10 Contact Center Specialist Jobs in Georgia
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Find JobsContact Center Specialist Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Contact Center Specialist Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
- Emory Healthcare4
- SIDRAM TECHNOLOGIES2
- Atlanta Growers And Garden Centers1
- BD1
- Miratech1
Top Industries Hiring
- Healthcare & Medical Services4
- Technology & Software3
- Education1
What Georgia Employers Look For
The qualifications that appear most often in contact center specialist jobs across Georgia.
- One or more years of customer service or contact center experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or equivalent
- Strong verbal and written communication skills across voice and digital channels
- Ability to navigate multiple systems simultaneously while actively assisting customers
- High school diploma or equivalent, with some roles requiring an associate or bachelor's degree
- Familiarity with call center metrics including average handle time and first-contact resolution
Contact Center Specialist Jobs in Georgia: Frequently Asked Questions
How many contact center specialist jobs are there in Georgia?
There are 10+ contact center specialist openings in Georgia on Migrate Mate as of June 2026, with the most roles in Atlanta, Covington, and Fairburn. New positions post regularly as employers across Georgia hire.
How much do contact center specialists make in Georgia?
Contact center specialists in Georgia earn a median of about $39,630 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $29,340 for the lowest 10% to over $60,270 for the top 10%. Pay rises with experience, specialty, and employer.
Which Georgia cities have the most contact center specialist jobs?
Atlanta, Covington, and Fairburn have the most contact center specialist openings in Georgia right now, with additional roles spread across smaller metros statewide.
Which companies hire contact center specialists in Georgia?
Employers hiring contact center specialists in Georgia include Emory Healthcare, SIDRAM TECHNOLOGIES, and Atlanta Growers And Garden Centers, based on current listings on Migrate Mate as of June 2026.
Are there remote contact center specialist jobs in Georgia?
Yes. About 50% of contact center specialist openings tied to Georgia are remote or hybrid as of June 2026. The rest are on-site roles based in Georgia metros.
How do I apply for contact center specialist jobs in Georgia?
You can apply to contact center specialist jobs in Georgia directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Georgia location, then apply to each one that fits.
See All 10 Contact Center Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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