Field Support Specialist Jobs in Georgia

DEPARTMENT: Sales

JOB TYPE: Full-Time

LOCATION: Georgia, Hybrid (travel)

REPORTS TO: Territory Manager

SUMMARY: Founded in 2014, Zywie is a full-suite, remote cardiac monitoring company specializing in wearable biosensor devices and cloud-based data analytic solutions. Zywie’s flagship product is the ZywieNano™ patch, a small band-aid-like patch that patients wear on their chest to continuously monitor their heart’s electrical activity for up to 30 days. The data collected by the ZywieNano™ patch is sent to Zywie’s cloud-based platform, where it is analyzed by algorithms to provide insights into a patient’s heart rhythm and potential cardiac conditions.

We are looking for an enthusiastic and knowledgeable clinical specialist to work in unison with our current Territory Manager in the Greater Georgia market to support our current business, while helping to grow Zywie’s footprint & reputation in this market. As a Georgia based company, Zywie has a strong presence in the Atlanta market this territory is essential to Zywie’s continued success in the space.

DUTIES AND RESPONSIBILITIES:

• Uphold & model competencies that are key to the organization’s culture including: integrity, drive, accountability, flexibility, and perseverance.
• Sales support: Support Territory Manager in achieving sales objectives, executing sales and training initiatives, and promoting products to new and existing customers.
• Customer education and support: Conduct one-on-one discussions, group in-servicing, and provide training to help customers effectively use products. This can include providing clinical and technical support to staff and patients.
• Relationship management: Build and maintain strong relationships with customers and internal teams, acting as a company expert and resource.
• Administrative duties: Collaborate with Territory Manager on administrative tasks such as scheduling, maintaining customer profiles, submitting expense reports, and managing inventory.
• Event participation: Attend trade shows and other company-sponsored events to promote products and generate leads.

QUALIFICATIONS

• Bachelor's degree (in Business or Life Sciences).
• Comfortable in ambiguous environments.
• Must have reliable transportation.
• Ability to execute a given plan with minimal supervision.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong clinical and account management skills.
• Acute attention to detail.
• Proficient on Microsoft Office.

COMPETENCIES:

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequent standing, walking, sitting.
• Continuous review computer screen, sales, quota, reports, etc.
• Frequent travel including impromptu arrangements.
• Constant verbal communication.
• Occasionally required to lift/push/carry items up to 50 pounds.

BENEFITS:

• Health Insurance
• PTO and Holidays
• 401(K)
• Life Insurance
• AD & D Insurance