Client Manager Jobs in Georgia
Client Manager jobs in Georgia are in strong demand, with openings concentrated in financial services, technology, healthcare, and logistics across entry-level through senior account leadership roles. Atlanta, Alpharetta, and Savannah are the primary hiring hubs, home to major employers such as NCR Voyix, Fiserv, and Cox Enterprises, all of which maintain substantial client-facing teams in the state. The most sought-after specialties include enterprise account management, financial services client relations, and technology solutions management. Find a role that fits below and apply directly.
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Join a Best-Managed Employer as a Client Care Manager
At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.
For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.
About the Role:
Reporting to the US Director of Operations, the Client Care Manager oversees the day-to-day activities of a team that delivers on timely, compliant, and exceptional service. The Client Care Manager works with their team to ensure a balanced workload, supports regulatory compliance, proactive client engagement and operational excellence. In addition, he/she is responsible for collaborating across departments to support training, process improvement, and continuous advancement of GHY’s CARE values.
What You’ll Do:
Leadership & Team Development
- Provide hands‑on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
- Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities and data management.
- Create and manage work schedules to ensure adequate coverage and balanced workloads.
- Facilitate scheduled team huddles, goal setting, performance discussion and ongoing coaching.
- Partner with the US Trainer to identify training needs, execute training plans, and support continual skill development.
- Participate in hiring, staffing assessments and departmental training planning.
Client Relationship Management
- Build and maintain strong, long‑lasting client relationships through proactive communication, problem‑solving, and retention strategies.
- Serve as the primary escalation point for client issues; provide timely resolution and clear communication.
- Collaborate with US Customs and Border Protection (CBP), freight forwarders, partner government agencies (PGAs), clients and other partners to resolve entry issues.
- Ensure creation, maintenance, and accuracy of Standard Operating Procedures (SOPs), especially for all major accounts.
- Ensure consistent application of the CARE model throughout all client interactions.
- Prepare for, schedule, and facilitate Major Account Relationship Program (MARP) annual client visits (in-person preferred) and complete the required reporting.
- Participate in Team Business Reviews (TBR) and follow‑up action planning.
- Support new client onboarding in collaboration with Business Development, including systems integration, database setup, SOP development, and reporting requirements.
- Participate in client training sessions, software demos (Broker Software, GHY Classify, etc.), and cross‑selling opportunities.
- Conduct client exit interviews and support retention strategies as required.
Operational Excellence & Compliance
- Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements.
- Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI.
- Maintain advanced working knowledge of U.S. Customs regulations, tariff classification, PGA requirements, and invoice requirements.
- Monitor quality control processes, including high‑duty entry checks, 7th‑day reports, census warning resolution, and exception workflows.
- Support accurate database management, including HTS verification and new part reviews.
- Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections and exceptions.
- Review monthly production and error reports; communicate trends and corrective actions.
- Stay current on regulatory changes, industry developments, and internal SOP updates; communicate relevant updates to the team.
- Collaborate with Operations, Trade Services, Billing, Innovation, and other departments to resolve issues and strengthen processes.
- Participate in US Managers Meetings and contribute to improvement initiatives.
- Support after‑hours needs on a rotational or as‑needed basis.
What You Bring:
- Ability to represent GHY professionally and act as the voice of the company with clients and colleagues.
- Detail‑oriented, logical decision‑maker with strong prioritization skills in a fast‑paced environment.
- Excellent analytical, problem‑solving, and conflict‑resolution capabilities.
- Strong team‑building, leadership and motivational skills.
- Exceptional client service orientation.
- Strong written and verbal communication skills—friendly, positive, and effective.
- Ability to self‑motivate, manage tight deadlines, and work independently.
- Advanced knowledge of:
- S. Customs regulations
- HTS classification, GRI/GN rules, explanatory notes
- PGA requirements and data elements
- Entry/invoice requirements
- Experience working with customs brokerage software systems.
- Familiarity with EDI and emerging technologies (including AI‑enabled tools).
- Proficiency with Microsoft Office (Outlook, Word, Excel. Co-Pilot); strong comfort with technology.
- Ability to navigate diverse client needs and adapt to varied SOP requirements.
- Tolerance for adversity and the ability to handle stress in a positive, solutions‑oriented way.
Experience & Education:
- 5+ years of related experience
- Licensed Customs Broker Designation REQUIRED to be considered for remote role
- Certified Customs Specialist (CCS) Designation
Working Conditions:
- Sitting at desk, 75%
- Standing at counter/machine, 5%
- Travel, 15-20%
- Participation in after‑hours on‑call rotation may be required.
- Up to two statutory holidays may be required annually.
Position Classification:
Wage dependent upon experience.
Why You’ll Love Working Here:
- We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
- Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
- Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Growth & Development: Access to our internal university, leadership development program
We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.
Join a Best-Managed Employer as a Client Care Manager
At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.
For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.
About the Role:
Reporting to the US Director of Operations, the Client Care Manager oversees the day-to-day activities of a team that delivers on timely, compliant, and exceptional service. The Client Care Manager works with their team to ensure a balanced workload, supports regulatory compliance, proactive client engagement and operational excellence. In addition, he/she is responsible for collaborating across departments to support training, process improvement, and continuous advancement of GHY’s CARE values.
What You’ll Do:
Leadership & Team Development
- Provide hands‑on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
- Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities and data management.
- Create and manage work schedules to ensure adequate coverage and balanced workloads.
- Facilitate scheduled team huddles, goal setting, performance discussion and ongoing coaching.
- Partner with the US Trainer to identify training needs, execute training plans, and support continual skill development.
- Participate in hiring, staffing assessments and departmental training planning.
Client Relationship Management
- Build and maintain strong, long‑lasting client relationships through proactive communication, problem‑solving, and retention strategies.
- Serve as the primary escalation point for client issues; provide timely resolution and clear communication.
- Collaborate with US Customs and Border Protection (CBP), freight forwarders, partner government agencies (PGAs), clients and other partners to resolve entry issues.
- Ensure creation, maintenance, and accuracy of Standard Operating Procedures (SOPs), especially for all major accounts.
- Ensure consistent application of the CARE model throughout all client interactions.
- Prepare for, schedule, and facilitate Major Account Relationship Program (MARP) annual client visits (in-person preferred) and complete the required reporting.
- Participate in Team Business Reviews (TBR) and follow‑up action planning.
- Support new client onboarding in collaboration with Business Development, including systems integration, database setup, SOP development, and reporting requirements.
- Participate in client training sessions, software demos (Broker Software, GHY Classify, etc.), and cross‑selling opportunities.
- Conduct client exit interviews and support retention strategies as required.
Operational Excellence & Compliance
- Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements.
- Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI.
- Maintain advanced working knowledge of U.S. Customs regulations, tariff classification, PGA requirements, and invoice requirements.
- Monitor quality control processes, including high‑duty entry checks, 7th‑day reports, census warning resolution, and exception workflows.
- Support accurate database management, including HTS verification and new part reviews.
- Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections and exceptions.
- Review monthly production and error reports; communicate trends and corrective actions.
- Stay current on regulatory changes, industry developments, and internal SOP updates; communicate relevant updates to the team.
- Collaborate with Operations, Trade Services, Billing, Innovation, and other departments to resolve issues and strengthen processes.
- Participate in US Managers Meetings and contribute to improvement initiatives.
- Support after‑hours needs on a rotational or as‑needed basis.
What You Bring:
- Ability to represent GHY professionally and act as the voice of the company with clients and colleagues.
- Detail‑oriented, logical decision‑maker with strong prioritization skills in a fast‑paced environment.
- Excellent analytical, problem‑solving, and conflict‑resolution capabilities.
- Strong team‑building, leadership and motivational skills.
- Exceptional client service orientation.
- Strong written and verbal communication skills—friendly, positive, and effective.
- Ability to self‑motivate, manage tight deadlines, and work independently.
- Advanced knowledge of:
- S. Customs regulations
- HTS classification, GRI/GN rules, explanatory notes
- PGA requirements and data elements
- Entry/invoice requirements
- Experience working with customs brokerage software systems.
- Familiarity with EDI and emerging technologies (including AI‑enabled tools).
- Proficiency with Microsoft Office (Outlook, Word, Excel. Co-Pilot); strong comfort with technology.
- Ability to navigate diverse client needs and adapt to varied SOP requirements.
- Tolerance for adversity and the ability to handle stress in a positive, solutions‑oriented way.
Experience & Education:
- 5+ years of related experience
- Licensed Customs Broker Designation REQUIRED to be considered for remote role
- Certified Customs Specialist (CCS) Designation
Working Conditions:
- Sitting at desk, 75%
- Standing at counter/machine, 5%
- Travel, 15-20%
- Participation in after‑hours on‑call rotation may be required.
- Up to two statutory holidays may be required annually.
Position Classification:
Wage dependent upon experience.
Why You’ll Love Working Here:
- We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
- Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
- Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Growth & Development: Access to our internal university, leadership development program
We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.
See All 53 Client Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Client Manager JobsClient Manager Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Client Manager Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Technology & Software
- Accounting & Auditing
- Investment & Asset Management
What Georgia Employers Look For
The qualifications that appear most often in client manager jobs across Georgia.
- Bachelor's degree in business, marketing, communications, or a related field
- Three or more years of experience managing client accounts or customer relationships
- Demonstrated ability to retain clients and grow revenue within existing accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client presentations
- Experience coordinating cross-functional teams to deliver on client commitments
Client Manager Jobs in Georgia: Frequently Asked Questions
How do you become a client manager in Georgia?
Most client manager roles in Georgia require a bachelor's degree in business administration, marketing, or a closely related field, though no state-issued license is required for the role itself. Employers typically look for several years of account management or customer-facing experience before hiring at the manager level. Industry-specific certifications such as the Certified Strategic Account Manager credential can strengthen a Georgia candidacy, particularly in technology and financial services firms headquartered in the Atlanta metro.
Which companies hire client managers in Georgia?
Employers hiring client managers in Georgia right now include Marsh, Invesco, and Neighborly Software, based on current listings on Migrate Mate as of September 2026. Georgia's concentration of fintech firms, logistics companies, and healthcare organizations in the Atlanta corridor means client manager demand stays consistent well beyond peak hiring seasons.
Which Georgia cities have the most client manager jobs?
Atlanta, Alpharetta, and Marietta lead Georgia for client manager openings. Atlanta dominates due to its density of corporate headquarters and regional offices in finance, technology, and healthcare, while Alpharetta's thriving technology corridor and Savannah's growing logistics and port-related industries draw a steady share of account management hiring outside the core metro.
Are there remote client manager jobs in Georgia?
Yes, and more than most fields. About 81% of client manager openings tied to Georgia are remote or hybrid as of September 2026, reflecting how much of the work involves digital communication, CRM management, and virtual client meetings. Strategic account and enterprise client roles tend to offer the most remote flexibility, while roles requiring frequent on-site visits to Georgia clients are more likely to be fully in-person.
How can I get hired as a client manager in Georgia with little or no experience?
The most realistic entry path is a customer success associate or sales development role at one of Atlanta's many SaaS or fintech firms, which routinely promote from within into client manager positions. Companies like Salesforce, NCR Voyix, and mid-size technology firms in Alpharetta run structured associate programs for candidates without direct account management experience. A Salesforce Administrator certification or a HubSpot credential gives applicants a concrete edge when competing for these junior roles.
Where can I find and apply to client manager jobs in Georgia?
You can find and apply to client manager jobs in Georgia on Migrate Mate, which lists current Georgia openings across Atlanta, Alpharetta, Savannah, and the broader state. Find the roles that fit your experience and apply directly to each one.
See All 53 Client Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Client Manager Jobs